Outsourcing has become a vital strategy for many US companies looking to optimize their operations, reduce costs, and focus on their core competencies. Hyderabad, India, has emerged as a key destination for outsourcing, attracting numerous US-based companies due to its skilled workforce and cost advantages. Here, we explore the top 10 US outsourcing companies operating in Hyderabad, providing insights into their profiles and why they are included in this list.
Criteria for Selection
These companies have been selected based on their expertise, range of services, and their ability to meet the diverse needs of US businesses outsourcing work to Hyderabad, India. Each company brings unique strengths and capabilities, making them valuable partners in the global outsourcing landscape.
1. Connext Global Solutions
Connext Global Solutions is a fast-growing leader in both nearshore and offshore outsourcing for U.S. businesses. Dedicated to delivering high-quality staffing solutions for middle-market companies, Connext specializes in flexible and scalable outsourcing services, including accounting and finance management, contact center operations, and customer support—customized to meet each client’s unique needs.
Connext Global Solutions provides a comprehensive suite of contact center services, including inbound and outbound customer support, telemarketing, and IT support. With a strong emphasis on scalability and cost efficiency, the company is a strategic partner for U.S. businesses looking for reliable and adaptable nearshore outsourcing solutions.
Connext Global Solutions ranks among the top 10 US outsourcing providers due to its expertise in delivering high-quality, cost-effective customer support services. The company’s dedication to understanding client needs and offering tailored, customer-focused solutions sets it apart as a trusted outsourcing partner.
Global Headquarters: Honolulu, Hawaii
2. Genpact
Genpact is a leading global professional services firm specializing in end-to-end operations and AI-driven solutions. They offer services in business process management, including analytics, finance, and IT services.
With a workforce of over 100,000, the company serves 800 clients across 21 countries and operates more than 90 delivery centers. Generating $40 billion in client impact, Genpact reported an annual revenue of $4.0 billion as of December 31, 2021. Its core services span multiple industries, including customer service support, supply chain management, sales and commercial operations, credit risk management, and enterprise performance management. The company’s client portfolio features major corporations like Bayer, General Electric Power, and Mondelez International. With delivery centers across Africa, North America, Latin America, the Middle East, and Asia, Genpact maintains a strong presence in the Philippines, operating offices in Balanga City, Bataan, Alabang, Muntinlupa City, and Quezon City. Established in Manila in 2006, Genpact Services LLC Philippines continues to be a key hub in the company’s global network.
Headquarters: New York, New York, United States
3. Deloitte
Deloitte is an international professional services provider with a network of member firms spans more than 150 countries and territories that employs over 330,000 people globally. Deloitte is a renowned global consulting firm offering a wide range of services, including audit, tax, consulting, and advisory services. They have a strong presence in Hyderabad, providing top-notch outsourcing solutions.
Deloitte’s reputation for excellence, coupled with their comprehensive service offerings, makes them a preferred choice for outsourcing. Their ability to provide strategic and operational support across various domains is unmatched.
4. Go4customer
Go4customer is a leading outsourcing company that offers a range of services, including customer support, telemarketing, IT services, and digital marketing. They cater to clients across various industries.
Go4customer is a prominent outsourcing company specializing in customer relationship management services. Established in 2004 as a subsidiary of Cyfuture, it has expanded its operations across India, Australia, the US, and the UK, employing over 1,200 professionals. Their services include inbound and outbound call center operations, web-enabled services, market research, data management, appointment setting, lead generation, omnichannel customer service, cloud infrastructure services, and debt collection.
The company has built a strong reputation among US outsourcing firms by prioritizing excellence and innovation. They consistently adopt cutting-edge technologies to stay ahead of industry trends, ensuring high-quality, customized solutions for their clients. This dedication has fostered long-term partnerships, driven by a focus on customer satisfaction and tailored services.
5. Cognizant
Cognizant is a global technology leader specializing in IT services, consulting, and business process outsourcing. With a strong footprint in multiple nearshore locations, the company consistently delivers cutting-edge solutions that help businesses navigate today’s digital challenges.
Cognizant provides a full range of services, including digital customer experience solutions, application development, and IT infrastructure management. Its expertise in driving digital transformation and innovation makes it a trusted partner for US businesses looking to stay competitive in a fast-changing tech landscape.
With a strong focus on innovation and a track record of enabling business success, Cognizant remains a top choice for US companies of all sizes seeking strategic tech partnerships.
Global Headquarters:
Teaneck, New Jersey
6. Infosys BPM
Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. InfosysBPM is an end-to-end bpm outsourcing services provider that aims to unlock business value and transform the business. Infosys BPM has 35 delivery centers in 14 countries spread across 5 continents with 52,411 employees from 120 nationalities, as of March 2022.
The company utilizes artificial intelligence (AI), machine learning (ML), and generative AI to enhance its services, providing clients with smarter spend analysis, predictive procurement, automated risk management, and enhanced supplier negotiation.
7. Wipro BPO
Wipro Limited is a leading Indian multinational outsourcing company that has earned its reputation as a top choice for US businesses. Founded in 1945, Wipro has grown into a global information technology, consulting, and business process services company with 240,000 dedicated employees serving clients across 66 countries.
Wipro BPO offers a wide range of services, including customer support, back-office operations, finance and accounting, procurement, and human resources outsourcing. The company leverages advanced technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), and Business Process as a Service (BPaaS) to deliver efficient and cost-effective solutions. This focus on innovation ensures that clients receive state-of-the-art services that drive business value and competitive advantage.
Wipro BPO’s emphasis on continuous process and cost optimization helps clients achieve operational efficiency and cost savings. Overall, Wipro BPO’s commitment to innovation, quality, customer satisfaction, and corporate social responsibility has solidified its position as a top outsourcing company for US businesses.
Headquarters: Bangalore, India
8. IBM Global Process Services
IBM Business Services
Founded in 1911 in Endicott, New York, United States, IBM is an American multinational technology corporation specializing in Information technology and consulting services with operations in over 171 countries. Among its scope of consulting and services are Business Consulting, Design and Business Strategy, Hybrid Multicloud, Talent Management Application, Application, Security, and Technology Support services.
IBM uses artificial intelligence and natural language in some of its product offerings. Aside from these, IBM also offers Automation, Blockchain, Business operations. Data and Analytics, IT Infrastructure, Quantum computing, Security, Supply Chain solutions.
Headquarters: Armonk, New York, United States
9. Accenture
Founded in 1989 in Hamilton, Bermuda, and headquartered in Dublin, Ireland, Accenture is recognized as one of the top outsourcing companies for US businesses, and its reputation is built on a foundation of innovation, excellence, and comprehensive service offerings. As one of the largest professional services firms, it employs over 699,000 people worldwide and serves more than 7,000 clients across 120+ countries. With operations in 200 cities across 50 countries, Accenture continues to drive innovation and digital transformation for businesses worldwide.
Accenture leverages cutting-edge technologies such as artificial intelligence (AI), cloud computing, blockchain, and data analytics to deliver transformative solutions to its clients. This focus on innovation enables Accenture to provide clients with state-of-the-art solutions that drive efficiency, enhance customer experience, and create new business opportunities.
Accenture’s comprehensive service offerings cater to a diverse range of industries, including healthcare, finance, retail, and manufacturing. The company’s services encompass IT outsourcing, business process outsourcing (BPO), consulting, and managed services. Accenture’s IT outsourcing services help clients optimize their IT infrastructure, improve cybersecurity, and enhance digital capabilities. Their BPO services cover areas such as finance and accounting, human resources, and supply chain management, allowing clients to streamline operations and reduce costs. Accenture’s consulting services provide strategic guidance and expertise to help businesses navigate complex challenges and achieve their goals.
By leveraging advanced technologies and maintaining a client-centric approach, Accenture continues to drive digital transformation and help companies achieve their strategic objectives. Whether through IT outsourcing, BPO, consulting, or managed services, Accenture remains a trusted partner for businesses seeking to enhance their operations and stay competitive in an ever-evolving market.
Headquarters: Dublin, Ireland
10. HGS (Hinduja Global Solutions)
Headquartered in India, HGS operates 34 delivery centers across eight countries: the USA, UK, Canada, India, the Philippines, Jamaica, Australia, and Colombia.
HGS offers a comprehensive range of business process management (BPM) services, including traditional voice contact center support, innovative DigiCX solutions for seamless customer engagement, platform-based back-office services, and digital marketing solutions.
By integrating automation, analytics, and digital transformation with deep industry expertise, HGS delivers impactful solutions across back-office operations, contact centers, traditional and digital customer care, and human resources outsourcing (HRO). Additionally, their work-at-home solutions leverage a 100% virtual recruitment model, enabling flexible scalability, improved retention, and access to a diverse global talent pool.
By leveraging advanced technologies, maintaining a robust delivery model, and emphasizing corporate social responsibility, HGS continues to drive business success and enhance client operations.
Headquarters: Bengaluru, India
Conclusion
Hyderabad has firmly established itself as a top outsourcing hub, attracting leading US companies with its skilled talent pool, cost advantages, and strong infrastructure. The city continues to be a preferred destination for businesses looking to streamline operations, enhance efficiency, and drive digital transformation. With a thriving outsourcing ecosystem, Hyderabad offers unparalleled opportunities for companies across various industries, including IT, customer service, finance, and business process outsourcing.
Among the top outsourcing companies, Connext Global Solutions stands out for its customized, scalable, and cost-effective outsourcing solutions tailored to mid-sized businesses. With a strong presence in both nearshore and offshore markets, Connext helps companies build dedicated remote teams for customer support, back-office operations, accounting, and IT services. By partnering with Connext, you gain access to high-quality talent in Hyderabad while maintaining operational flexibility and efficiency.
Partner with Connext Global Solutions to build a skilled, reliable, and cost-effective offshore team. Contact us today to discuss your outsourcing needs and discover how we can help you scale efficiently.
Follow us on:
Facebook: Connext
LinkedIn: Connext
Instagram: @connextglobalsolutions_
Twitter: @ConnextPh
