Connext helps companies build custom, dedicated back office support teams in Latin America.
CLUTCH.CO LEADERS MATRIX
Top Back Office Outsourcing Company
Support team for all of your business needs
Back-office administrative support is required for accurate and on-time service delivery and business growth. For businesses, these clerical and routine tasks pile up and take up most of the time of in-house teams, making it difficult for them to focus on highly important aspects of the business.
Connext builds a dedicated team of outsourced employees who have highly specialized skills perfect for providing industry-specific support.
Aside from improving front-office or customer-facing operations such as customer service, outsourcing services and business processes to Connext lets you build a better back office at a reduced cost. Back-Office Offshore Support enables you access to delegating non-core back-office support and repetitive clerical tasks.
Some Back-Office Support Functions
- Administrative Assistant
- Virtual Assistant
- Data Entry Specialist
- Medical Transcriptionist
- Data Mining Specialist
- Credentialing Specialist
Administrative Assistants are skilled in scheduling (e.g. Google Calendar), communications, clerical and documentation tasks.
They provide support in administrative and operations functions such as document emailing, responding to administrative inquiries and/or phone calls, scheduling meetings, managing corporate schedules.
Virtual Assistants provide industry-specific back-office support such as scheduling meetings, managing corporate schedules, making travel plans and issuing invoices, payment posting, data entry, bookkeeping, and various clerical tasks, such as answering emails, managing a contact list, preparing customer spreadsheets and keeping online records, organizing managers’ calendars, and typing memos or screening emails.
Data Entry Specialists file data and perform other routine clerical tasks as assigned, and for other departments as needed. They file accurate and updated data that are easily to access in a database, meeting large volumes of data entry in a timely and systematic manner.
Medical transcriptionists provide documentation support by transcribing medical reports. They have attention to details and active listening skills.
Data Mining Specialists provide data-driven reports that provide valuable customer service outsourcing insights.
The Healthcare Industry requires administrative functions such as Credentialing Specialists. Credentialing Specialists handle the application process by conducting primary source verification and ensuring proper and timely handling of credentialing applications of participating providers which are monitored on an ongoing basis.
Outsource your Back Office for accurate, on-time service delivery and business growth
For businesses, clerical and routine back office tasks pile up and take up most of the time of in-house teams, making it difficult for them to focus on highly important aspects of the business.
Back office functions range from scheduling meetings, managing corporate schedules, making travel plans and issuing invoices, payment posting, data entry, bookkeeping, working to prioritize a client’s schedule, and various other computer tasks, such as answering emails, managing a contact list, preparing customer spreadsheets and keeping online records.
Aside from improving front-office or customer-facing operations such as customer service, outsourcing services and business processes lets you build a better back-office.
Businesses can outsource current functions that have established back office processes such as administrative and data entry support. Offshoring back office support enables you delegating non-core back-office support and repetitive clerical tasks.
Offshoring offers a targeted focus on core back-office functions. When you delegate back-office services to a well-established business process offshore provider, qualified remote teams provide technical expertise at a quicker turnaround time, enabling excellent service, efficient operations and customer experience.
Offshoring helps improve business operations by assigning data filing and performing other routine clerical tasks. This essentially covers support tasks like Data Entry, Payment and Processing, Lead Generation, Appointment Setting, and more.
Offshoring offers a targeted focus on core back-office functions
Offshore back office support staff provide general back-office support such as scheduling meetings, managing corporate schedules, making travel plans and issuing invoices, payment posting, data entry, bookkeeping, and various clerical tasks, such as answering emails, managing a contact list, preparing customer spreadsheets and keeping online records, organizing managers’ calendars, and typing memos or screening emails.
Offshore Back Office Staff have the following basic competencies:
- Excellent time management skills
- Solid organizational skills
- Knowledge of online calendars and scheduling (e.g. Google Calendar)
- Able to handle all communications with the company from a remote position
- Familiarity with current technologies, like desktop sharing, and cloud services
- Experience with word-processing software and spreadsheets (e.g. Microsoft Office)
Offshore Staffing providers have the capability to support common software and collaborative tools used by back office staff such as software on Time Tracking, Business Apps & File Sharing / Storage, Social Media, Scheduling, Online Meeting Software or Bookkeeping and Accounting Software such as:
- Xero
- WorkflowMax
- MYOB
- Dynamics
- QuickBooks
- Zoho Books
THE CONNEXT DIFFERENCE
Key Points of Difference in Connext model versus Traditional BPO
- Client has absolute control over quality and pricing is completely transparent. Our clients like this relative to the large BPO model where the client has little control and pricing can be misleading.
- Stability of workforce and management team. We aim for < 20% turnover which is dramatically better than the 50-100% turnover experienced by larger BPOs.
- Skill diversity – we can fill any role you need. We give clients a path to a full suite of potential offshore team members.
- Built for high-growth companies that need flexible and adaptive support.
- High attentiveness, quality of support, and attention relative to large BPOs.
WHY CHOOSE CONNEXT
Why Connext is a Top Back Office Outsourcing Company
- Adaptive and flexible approach
- High responsiveness
- Accountability and discipline
- Transparency and shared decision making
- Unwavering commitment to your growth
- Focused on metrics, data, and getting the optimal outcome
- Aligned values and strong ethos
- Ranked as one of INC 5000 Fastest Growing Companies
Support team for all of your business needs
Back Office Outsourcing: Case Studies
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