Back Office Support
200
Clients Served
70
Average Annual Growth Rate
60
Average Cost Reduction for Clients
98
Client Satisfaction
Support teams for all of your business needs
Back-office administrative support is required for accurate and on-time service delivery and business growth. For businesses, these clerical and routine tasks pile up and take up most of the time of in-house teams, making it difficult for them to focus on highly important aspects of the business.
Connext builds a dedicated teams of outsourced employees in the Philippines and Latin America who have highly specialized skills perfect for providing industry-specific support.
At Connext, we commit to exceptional employee quality and experience
We believe that hiring top talent is the foundation of our success, growth and high client-trust rating. Our focus is on attracting, developing, and retaining individuals who not only possess the right skills but also align with your company’s values and culture.
Benefits of Back Office Processes with Connext
- Cost and Time Savings
- Increased Productivity
- Scalability and Flexibility
- Access to specialized expertise
- Data Security
- Experience
By creating a dedicated offshore team with Connext, your organization can avoid the expenses and time associated with hiring, training, and maintaining an in-house team. Outsourcing also eliminates the need for infrastructure investment and ongoing operational expenses.
Connext Service Delivery Managers oversee back-office teams, providing real-time support and ensuring adherence to key performance indicators (KPIs).
Additionally, by handling payroll, benefits, and legal compliance for back-office employees, Connext minimizes administrative burdens and legal risks, allowing your team to focus on strategic priorities.
With Connext, we can find a new team member (or group) for you in 21 days on average. Let us know if it’s urgent and we will do our best to move quicker for you.
Our month-to-month agreements allow for flexibility in roles we hire for and their day to day tasks.
Building offshore teams with Connext allows organizations to tap into the expertise of specialized hires. Title search processes, for example, require a thorough understanding of real estate laws, regulations, and documentation. By utilizing our recruiting team of over 40 people, companies can find the right talent with knowledge and experience in their field.
Connext provides employee equipment, secure global facilities, and never stores your data offshore.
We have over ten years of successful operations with various back office support roles and industry experts on our team to ensure your success.
See why we are trusted by over 200 companies
“We have enjoyed working with Connext and have developed a deep relationship with the company.”
Neil Tagawa
CEO, RedHammer LLC
“The truth is Connext is just THAT awesome and the Filipino staff are unmatched in dedication, language proficiency, hard work, and respect.”
Ernest Sutton, CPA
Vice President, RediCarpet
“I liked the leadership, flexibility, and commitment to retaining people with a profoundly human touch.”
COO
Fintech Company
“Connext has truly listened to our needs.”
VP of Strategy & Corporate Development
Software Company
“We’ve found the provided resources to be very high quality and wonderful to work with.”
Jamie Wiseman
Principal, Real Estate Development Firm
“Connext’s services in providing our business with a talented employee were unmatched. We have worked with four different outsourcing companies and no one can perform to the level of Connext.”
Senior Business Strategist
Transportation Company
“Our overall experience with Connext has been great….From interviews, to training and continuous improvement, they have been supportive and always listen to our needs.”
Chief Operating Officer
Construction Company
“Incredible Service, Affordable Price = Great Relationship And Value”
SVP Operations
Software Company
“The Connext team is extremely helpful in securing exceptional talent for roles we needed support filling. The staffing has been a game-changer for our practice.”
Practice Manager
Services (non-Government)
“Highly recommend Connext and their team!”
Chief Executive Officer
Media Company
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Back Office Outsourcing: Case Studies
We continue to help and educate at all levels of the back office services industry
Frequently asked questions
What makes Connext different as a business process outsourcing company?
Connext is different than a typical outsourcing firm because we allow clients to start at any size and scale as they see fit. We customize our services to individual client needs and execute with unparalleled reliability and quality. We are built on a co-management model that retains training and quality control with the client, while we execute in HR and Operations.
What is the minimum team size?
Typical outsourcing firms require minimum commitments of 5 to 50 employees. At Connext, we allow clients to start with as little as 2 full-time employee and scale as they see fit.
How is my information protected when using an offshore team?
We protect your data by providing all employee equipment and making sure that no information is stored on our servers. All of our clients use virtual desktop software and/or web-based systems. In addition, we conduct background checks of all of our employees.
In office, we have biometric security, 24/7 IT support, physical security, and paperless office space.
Is there a contract?
Our agreements are month-to-month with a 30-day termination period. We understand that the needs of your business will change, grow and adapt. For this reason, we have flexible terms that can grow with your organization.
What is the process to building my offshore team?
We try to make the process of building an offshore team as easy as possible for our clients. The time usually differs based on complexity and time of the project but the general process is as follows:
- Discovery (Day 1)
- Operations Consultation (Day 2)
- Recruitment (Day 3-14)
- Decision (Day 14-21)
- Onboarding (Day 14-30)
Contact our team today for more details!
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