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Outsourcing can be a great way to grow your business. Read this article and get an idea of the top outsourcing questions for your vendor

Outsourcing is a great way to grow your business, automate processes, and accelerate toward digital transformation, but depends largely on a great vendor partner.

Here are the top outsourcing questions to ask your vendor before and after starting:

Is my outsourced team 100% dedicated to my organization?

How will my outsourced employees be recruited and trained?

How is my outsourced team being measured on performance and utilization?

What is the ratio of support staff (managers and IT) that is allocated to my team?

What are the terms of the outsourcing contract?

What additional value to provide in terms of management, technology, and consulting?

How will you make sure that all our information and client data stays secure?

What goes into my monthly invoice?

Is it easy to adjust the outsourcing contract once we have started?

Is my outsourced team flexible and scalable?

What is the course of action if my team is underperforming or not meeting expectations?

What is your employee retention rate?

How will COVID-19 impact my outsourced team?

What is your ideal client profile?

Do you have any tips or best practices for managing a remote team?

Want to learn more about choosing an outsourcing vendor? Check out our White paper on mistakes when choosing a BPO partner:

If you have any outsourcing questions about outsourcing or how to choose a proper vendor, drop us a line or book an appointment with one of our strategists here:

Industries Connext Caters to:

1. Healthcare Providers

2. Distribution

3. Telecommunications

4. Title and Escrow

5. Property Management

6. Accounting

7. Banking

8. Technology

9. E-Commerce

10. Retail

11. Construction

12. Professional Employer Organization

13. Insurance

Connext Global Solutions provides:

  • Geographically diverse talent
  • 100% virtual recruitment and employment process
  • Productivity, utilization, and quality monitoring
  • Dedicated account management
  • Standing IT support
  • Talent management and employee engagement

Connext provides fully customized outsourcing solutions for organizations looking to innovate and grow. Work with Connext Global Solutions today.

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