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The IT outsourcing market share is expected to increase by USD 97.51 billion from 2019 to 2024. The growth momentum of the market will accelerate at a CAGR of 5% during the forecast period.

According to Statista’s Technology Market Outlook (TMO), the IT outsourcing industry is divided into administration outsourcing, application outsourcing, web hosting, and other IT outsourcing. In total, these segments are forecast to account for a combined revenue of 351 billion U.S. dollars in 2021.

The continued growth of the IT outsourcing market is brought about by the countless benefits. Read more on why companies outsource their IT services:

Competitive Advantage

Outsourcing business functions, specifically IT outsourcing, can lead to lower overhead and decreased costs.

There is approximately 60% reduction in the client’s average cost through outsourcing services to established IT outsourcing providers.

Business Process Outsourcing offers a targeted focus on core business process functions. You can avail of quality yet cost-effective IT outsourcing services from experienced IT Support professionals to provide solutions for customer-facing support requests and also ensure metrics critical to daily IT outsourcing operations such as turnaround time and the number of resolved tickets or issues are met.

It is important that your customer service outsourcing partner provide responsive 24/7 technical support.

Also, a huge factor in addressing technical issues promptly and efficiently is keeping software and systems functional and up-to-date. Cloud-based helpdesk software have built-in ticketing systems for efficient issue handling.

Connext Global Solutions is an IT outsourcing provider capable of working with and integrating current systems and software clients use in their customer service processes.

The company is SOC-2 compliant and has secure operating controls and processes for a seamless integration and deployment of these software across our servers.

Save on Hiring and Training Costs

An established IT outsourcing provider offers the same structured training as the training done for incoming inhouse employees.

Connext Global Solutions handles talent acquisition, management, and training done in close coordination with the client. The company’s talent pool undergo a structured and effective hand-in-hand training with Connext and the client to ensure that all remote employees are able to work in the Client specific processes and thrive at their position.

Technical Expertise

IT Outsourcing bridges the skills gap. Business Process Outsourcing lets you tap into a huge talent pool equipped with the right technical expertise, specialized skills and comprehensive experience in network administration, information security, and in technical roles and system architecture skills such as efficient database administration and migration via cloud computing and provide data-driven insights.

You can also outsource services to an experienced IT Support personnel have proper technical knowledge to assist and resolve both client and employee-related troubleshooting, or break/fix and configuration support queries, from technical to process queries.

Reduce Downtime

Employees should be able to log any unexpected downtime that can impact their performance and working hours.

A reliable IT outsourcing provider should be able to provide proper downtime tracking, downtime logs for accurate reporting, and provide proper resolution to both clients and employees.

Increase Employee Wellbeing

An efficient IT outsourcing support addresses employees’ technical concerns promptly. The efficient resolution of pending tickets and issues by an expert IT support can help improve the employees’ wellbeing.

When you delegate back-office services to a well-established business process outsourcing provider, qualified remote teams provide technical expertise at a quicker turnaround time, enabling excellent service, efficient operations and customer experience.

Connext Global Solutions offers excellent IT Outsourcing Solutions

At Connext, you can outsource services to an experienced IT Support personnel.

With our Staff Augmentation: Virtual Captive Model, organizations can also build custom cross functional offshore teams which they can scale up or down as they see fit. Connext provides customized offshore staffing solutions designed to supplement onshore client staff with highly qualified, but lower cost offshore team members personally selected by the client. 

Connext is equipped with secure state of the art monitoring and technology to support cloud-based connectivity platforms and systems to ensure seamless operations.

Below are features of the Connext Captive Model:

  • 24/7 IT Support
  • On-Site Physical Security Teams and Cameras
  • User Desktop Monitoring
  • Connext-to-Client window, a two-way configuration of digital cameras and closed-circuit television (CCTV) where Connext clients have access to real-time audio and visual connection with their offshore team members. This allows for more transparency and monitoring of the offshore team.

Delegate IT outsourcing services to a Connext offshore team today.