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Attrition in the Business Process Outsourcing Industry

The article discusses attrition in the business process outsourcing industry. High attrition rates are ruining BPO service levels If you have, or are looking at, a strategic business process outsourcing partner, you need to ask them about their attrition. Poor attrition rates have been killing BPO service levels for years.…

How to Hire Offshore Staff

Hiring offshore staff is becoming increasingly popular with companies in the United States. With a rise in remote work technology, a mindset shift amongst executives, and talented global employee pool, it simply makes sense for companies to hire offshore. Where most companies hit their first snag is when looking at…

Why Do Companies Choose to Outsource Work?

In today’s global business landscape, staying competitive means finding smart ways to manage resources, reduce costs, and focus on growth. One of the most effective strategies that companies of all sizes have adopted is outsourcing. But why has outsourcing become such a widespread practice? Let’s explore the key reasons why…

What the U.S. Imports from Colombia: A Deep Dive into Trade Relations

The United States and Colombia have cultivated a strong trade partnership, with Colombia being one of the U.S.'s top trading partners in South America. This relationship, bolstered by the U.S.-Colombia Trade Promotion Agreement (CTPA) enacted in 2012, has facilitated the exchange of goods and services, resulting in billions of dollars…

Top 10 US Outsourcing Companies in Hyderabad, India

Outsourcing has become a vital strategy for many US companies looking to optimize their operations, reduce costs, and focus on their core competencies. Hyderabad, India, has emerged as a key destination for outsourcing, attracting numerous US-based companies due to its skilled workforce and cost advantages. Here, we explore the top…

Outsourcing Solutions for Public School Districts: Enhancing Efficiency and Focus on Education

Public school districts in the United States face increasing pressure to deliver high-quality education while managing limited resources and addressing growing administrative demands. From budget constraints to teacher shortages, district leaders are constantly seeking ways to improve operations without compromising educational outcomes. Outsourcing non-core functions has emerged as a strategic…

Understanding the Difference Between Outsourcing and Offshoring

In today’s globalized business environment, companies are constantly seeking ways to optimize costs, improve efficiency, and remain competitive. Two common strategies that businesses employ are outsourcing and offshoring. While these terms are sometimes used interchangeably, they have distinct meanings and implications for business operations. Understanding the difference can help organizations…

Gaming Customer Support Outsourcing: A Smart Move for Game Developers

In the fast-paced world of gaming, players expect seamless gameplay and exceptional customer support. With millions of players engaging across various platforms and time zones, providing high-quality, 24/7 support can be daunting for game developers and publishers. Gaming customer support outsourcing has emerged as a strategic solution, enabling companies to…

Claims Process Outsourcing: An Overview and How to Get Started

In the world of insurance, handling claims is crucial. Whether it’s for health insurance, auto insurance, or any other type of coverage, efficiently managing claims is essential. Claims Process Outsourcing is a solution many companies are turning to in order to streamline operations and maintain high standards of service. Let’s…

AI Outsourcing in Asia: The Future of Global Technology Solutions

The rapid evolution of artificial intelligence (AI) has revolutionized industries, creating immense opportunities for businesses worldwide. As companies race to integrate AI into their operations, outsourcing AI development and implementation has become a strategic solution for achieving cost efficiency and accessing specialized talent. Among the top outsourcing destinations, Asia stands…

Why and How to Outsource SEO to India

In today’s digital age, Search Engine Optimization (SEO) is a crucial component of any business strategy. It ensures that your brand gains visibility, attracts the right audience, and stays competitive in a crowded marketplace. However, managing SEO in-house can be resource-intensive and costly. This is why many businesses are turning…

The Benefits of Nearshore Staff Augmentation for Your Business

In today’s highly competitive and rapidly evolving business landscape, companies are constantly looking for ways to enhance efficiency, reduce costs, and access specialized talent. One solution gaining significant traction is nearshore staff augmentation. This approach allows businesses to leverage skilled professionals from nearby countries to strengthen their teams, optimize workflows,…

Nearshoring vs. Offshoring: Which Model is Right for Your Business?

In an era where globalization shapes business operations, companies increasingly rely on external partners to enhance efficiency, reduce costs, and access global talent. Two popular outsourcing models, nearshoring and offshoring, have distinct advantages and challenges. Understanding the key differences between these approaches can help you determine which is the best…

How to Build a Dedicated Nearshore Team

Building a dedicated nearshore team is a strategic way to access top talent, reduce costs, and maintain proximity for efficient collaboration. Whether your goal is to enhance your software development capabilities, streamline customer support, or optimize back-office functions, the nearshore model can be an ideal solution. This article outlines the…

Exploring the Nearshore Staffing Market and Its Key Players

In an increasingly globalized economy, businesses are constantly looking for ways to optimize operations, reduce costs, and access diverse talent pools. Nearshore staffing has emerged as a popular solution, offering proximity, cultural alignment, and cost-effectiveness. This article dives into the nearshore staffing market, its advantages, and the key players driving…

Call Center Outsourcing in India: Why It’s a Top Destination

India has long been a global leader in call center outsourcing, attracting businesses from across the world looking for cost-effective and high-quality customer support solutions. With its skilled workforce, robust infrastructure, and proven track record, India remains a top destination for call center outsourcing. In this article, we explore the…

An Overview of the Nearshore Software Development Market

The nearshore software development market has emerged as a significant force in the global IT landscape, offering a strategic alternative to both onshore and offshore development. Combining cost-efficiency, proximity, and access to highly skilled talent, nearshore software development has become a preferred model for businesses seeking to innovate, scale, and…

Outsourcing: A Strategic Approach to Accessing AI Talent

The article shows how outsourcing AI opens doors to innovation, efficiency, and competitiveness. Let's face it: artificial intelligence (AI) is no longer a mere plot device in science fiction but a real powerful force driving industries today. From healthcare and finance to retail and logistics, AI is reshaping how businesses…

Vendor Management Made Simple: How Outsourced Invoice Processing Can Transform Your Approach

The article discusses how outsourced invoice processing can improve and simplify vendor management. Vendor management can make or break a business. It’s the backbone of smooth operations, solid supplier relationships, and long-term success. But here’s the catch: manual invoice processing is tripping up too many companies, causing payment delays, costly…

Effortless Eye Surgery Coordination: How Outsourcing Can Transform Your Practice

The following article discusses how outsourcing eye surgery coordination can be a game-changer for your practice. Coordinating eye surgeries is no small feat. It’s a high stakes balancing act involving scheduling, patient communication, surgical prep, and follow-ups, all demanding flawless precision. A single misstep can result in delayed surgeries, frustrated…

Python Development Outsourcing: Unlocking Cost-Effective and Scalable Solutions

In the ever-evolving world of software development, Python has emerged as a leading programming language due to its simplicity, versatility, and robust ecosystem. Python development outsourcing has become a strategic solution for businesses seeking high-quality applications without the overhead of building and maintaining an in-house team. This article explores the…

Outsourced Receptionist Services: A Cost-Effective Solution for Business Growth

In the modern business landscape, first impressions matter more than ever. Receptionists play a vital role in ensuring seamless communication, managing inquiries, and creating a professional image for businesses. However, maintaining an in-house receptionist team can be costly and resource-intensive. Outsourced receptionist services provide a flexible, efficient, and cost-effective alternative,…

How Changes in Communication Have Impacted Outsourcing in India

India has long been a global leader in outsourcing, known for its skilled workforce, cost-effective solutions, and ability to cater to diverse industries. However, the evolution of communication technologies and practices has dramatically reshaped the outsourcing landscape in the country. This article explores how these changes have influenced outsourcing in…

The Next Generation of Outsourcing: Driving Transformative Impact

Outsourcing has been a cornerstone of business strategy for decades, enabling companies to reduce costs, access global talent, and focus on core competencies. However, the next generation of outsourcing is poised to go beyond cost savings, becoming a driver of innovation, resilience, and value creation across industries. This article explores…

Overview of Procurement Outsourcing

Procurement outsourcing is the practice of delegating specific procurement activities to third-party service providers. These activities typically include sourcing, supplier management, contract negotiation, purchase order management, and spend analysis. By outsourcing procurement functions, organizations can focus on their core operations, achieve cost efficiencies, and access specialized expertise. Key Components of…

Outsourced Logistics Support: Driving Efficiency and Scalability in Supply Chain Management

In today’s complex global economy, efficient logistics operations are critical for businesses to stay competitive. However, managing logistics in-house can be challenging due to fluctuating demand, rising costs, and the need for specialized expertise. Outsourced logistics support offers a solution by providing businesses access to external providers that handle specific…

Outsourced Controller Services: A Strategic Financial Solution

Outsourced controller services have become an essential tool for businesses looking to optimize their financial management without the overhead of hiring full-time, in-house staff. These services provide companies with access to experienced financial professionals who oversee accounting operations, ensure compliance, and deliver strategic insights to drive growth. This article explores…

Outsourcing Accounting Services: How It Works, How to Get Started, and Top Vendors

The article provides an overview of Outsourcing Accounting Services. As businesses aim to optimize operations, control costs, and focus on their core competencies, outsourcing accounting services has emerged as a strategic solution. This article explores how outsourcing accounting services works, the steps to get started, and a curated list of…

Protecting Patient Privacy in Dental Practices: Why Outsourcing Can Be the Solution

The article talks about how outsourcing patient privacy in dental practices can help your practice. By outsourcing to a privacy-compliant provider like Connext, you gain access to specialized expertise and robust security systems. Healthcare data breaches are escalating at an alarming rate, with patient records becoming increasingly valuable targets for…

Tax Outsourcing for Startups: Smart Solutions for Big Challenges

For startup founders, running their business can often feel like a circus juggling act: product development, fundraising, and the maze of tax compliance. With limited resources and a relentless push to grow, taxes often slide down the priority list. But that oversight can come at a hefty price: fines, audits,…

Outsourcing Trends 2025: Unlocking Efficiency, Innovation, and Growth

The following article discusses outsourcing trends 2025 to help unlock efficiency, innovation and growth. Photo by Artem Podrez Outsourcing Trends 2025 Outsourcing has long been an integral feature that helps businesses optimize their operations by cutting costs, expanding operations, and leveraging specialized expertise. The industry is continuously changing with technological breakthroughs, changing…

How to Hire a Real Estate Virtual Assistant: A Comprehensive Guide

In today’s fast-paced real estate market, managing day-to-day tasks while focusing on growing your business can be overwhelming. A real estate virtual assistant (VA) can help streamline operations, enhance productivity, and free up your time to focus on client relationships and strategic goals. But how do you find and hire…

Top Virtual Assistant Companies in the Philippines

The Philippines has become a global hub for virtual assistants (VAs), thanks to its highly skilled workforce, exceptional English proficiency, and cultural compatibility with Western businesses. Whether you’re a small business owner or a large enterprise, hiring a VA in the Philippines can help you streamline operations, reduce costs, and…

How to Hire a Virtual Legal Assistant: A Step-by-Step Guide

In the fast-paced world of law, managing administrative tasks, research, and client communications can be time-consuming, leaving little room to focus on core legal work. Hiring a virtual legal assistant (VLA) can help streamline operations, enhance efficiency, and reduce costs. Here’s a comprehensive guide to hiring a virtual legal assistant…

How to Hire an Executive Virtual Assistant: A Step-by-Step Guide

In today’s fast-paced business environment, executives often juggle multiple responsibilities that leave little time for strategic thinking and decision-making. Hiring an executive virtual assistant (EVA) can help manage administrative tasks, boost productivity, and improve work-life balance. Here’s how to find and hire the right EVA for your needs. 1. Understand…

Healthcare IT Outsourcing: A Comprehensive Guide to Benefits and Best Practices

In the rapidly evolving healthcare industry, technology plays a critical role in improving patient outcomes, streamlining operations, and ensuring regulatory compliance. However, managing healthcare IT in-house can be challenging, particularly with the increasing complexity of systems and the need for round-the-clock support. Outsourcing healthcare IT services has become a popular…

Outsourced Receivables Management: A Smart Solution for Modern Businesses

Effective receivables management is essential for maintaining cash flow and ensuring the financial health of any business. However, managing accounts receivables (AR) in-house can be time-consuming and costly, especially as businesses scale. Outsourcing receivables management has emerged as a practical solution to streamline operations, reduce overhead, and improve cash collection…

An Overview of Hiring Offshore Workers in the Philippines

The Philippines has become one of the top global destinations for offshore staffing, offering a combination of skilled talent, cost efficiency, and cultural compatibility. Businesses across industries—from healthcare and IT to customer service and finance—are leveraging offshore teams in the Philippines to enhance productivity and scale their operations. This article…

Why Outsourcing to Argentina is a Smart Move in 2025

Photo by Fermin Rodriguez Penelas In today’s fast-paced business world, outsourcing has become more than just a cost-cutting strategy—it’s a competitive advantage. As we look ahead to 2025, Argentina is emerging as a top-tier destination for companies looking to boost efficiency, tap into specialized talent, and scale their operations without…

Top HR Staffing Agencies: Finding the Right Partner for Your Workforce Needs

The following article talks about top HR staffing agencies for your workforce needs. Human Resources (HR) is the backbone of any organization, ensuring that businesses attract, retain, and develop the best talent while maintaining compliance with labor laws. Partnering with a reliable HR staffing agency can streamline the hiring process,…

Urology Medical Billing Services: Ensuring Accurate Reimbursement and Compliance

Urology practices face unique challenges when it comes to medical billing. The complexity of urological procedures, frequent updates in coding systems, and the intricacies of insurance regulations require specialized expertise to ensure accurate billing, prompt reimbursements, and compliance with industry standards. Outsourcing urology medical billing services is a common and…

Cardiology Medical Billing Services: Ensuring Accuracy and Efficiency

Cardiology practices face unique challenges when it comes to medical billing. The complexity of cardiovascular procedures, constant changes in billing codes, and the need to comply with stringent insurance and government regulations make accurate and efficient billing crucial for a practice’s financial health. Outsourcing cardiology medical billing services has become…

Virtual Assistants: A Game-Changer for Startups

Photo by Proxyclick Visitor Management System In the fast-paced world of startups, where every dollar and second counts, virtual assistants (VAs) have emerged as indispensable assets. Whether managing daily administrative tasks or handling specialized projects, VAs provide startups with the agility and efficiency they need to thrive in competitive markets.…

HIPAA-Compliant Virtual Assistants: A Trusted Solution for Healthcare Businesses

Photo by cottonbro studio The healthcare industry is increasingly turning to virtual assistants (VAs) for support with administrative, operational, and patient-facing tasks. However, this transition comes with a critical requirement: ensuring compliance with the Health Insurance Portability and Accountability Act (HIPAA). For healthcare organizations, HIPAA-compliant virtual assistants are not just…

How Virtual Assistants Empower Small Businesses

Running a small business is no small feat. With limited resources, tight budgets, and the need to wear multiple hats, small business owners often struggle to keep up with daily tasks while focusing on growth. Enter virtual assistants (VAs)—remote professionals who provide businesses with cost-effective, scalable support tailored to their…

Virtual Assistants for Architects: Streamlining Operations and Boosting Productivity

The following article discusses why virtual assistants for architects are a powerful resource for architects looking to streamline operations, improve client satisfaction, and reduce overhead costs. Photo by Photo By: Kaboompics.com In the fast-paced world of architecture, where precision, creativity, and timely project delivery are paramount, architects often find themselves…

Dental Healthcare Virtual Assistants: Streamlining Operations and Improving Patient Care

This article shows why dental healthcare virtual assistants are a valuable resource for dental practices looking to improve operational efficiency, reduce costs, and enhance patient care. Photo by Andrea Piacquadio The dental healthcare industry is fast-paced and detail-oriented, where patient satisfaction, compliance, and administrative efficiency are critical to success. From…

Revolutionizing Accounting and Bookkeeping with Virtual Assistants

Photo by RDNE Stock project In the fast-paced world of modern business, accounting and bookkeeping are critical functions that ensure financial stability and compliance. However, these tasks are often time-consuming and require precision and expertise. This is where virtual assistants (VAs) specializing in accounting and bookkeeping are making a transformative…

Enterprise Virtual Assistants: Enhancing Efficiency and Scalability for Large Organizations

As large organizations face growing demands for productivity, customer satisfaction, and operational efficiency, the need for smart solutions to manage workload increases. Enterprise virtual assistants (EVAs) are emerging as a powerful resource for large companies, helping them streamline operations, improve team collaboration, and reduce costs. These intelligent, scalable support systems…

How Mortgage Virtual Assistants Can Transform Your Business

The mortgage industry is complex and fast-paced, requiring a high degree of accuracy, efficiency, and customer service. For mortgage professionals juggling client interactions, loan processing, and compliance tasks, finding time to focus on growth can be challenging. That’s where mortgage virtual assistants (VAs) come in. Photo by Mikhail Nilov Mortgage…

Transform Your IT Operations with Onsite MSP Outsourcing: An Overview

The article discusses how onsite MSP Outsourcing can help transform your IT operations. Imagine having a team of IT experts physically present at your location, ready to tackle challenges, enhance operations, and keep your business ahead of the curve—all without the costs of maintaining a full-fledged internal IT department. Onsite…

The Unsung Heroes: Recruiters in the BPO Industry

Photo by Mikhail Nilov The Business Process Outsourcing (BPO) industry is one of the fastest-growing sectors in the global economy, offering a range of services from customer support to IT solutions. At the heart of this dynamic industry lies an often-overlooked yet crucial group of professionals: recruiters. These talent acquisition…

The Future of Work: How AI-Driven Outsourcing is Transforming Businesses

The following article talks about how AI-driven outsourcing is transforming businesses. Outsourcing has long been a cornerstone of global business strategy, allowing companies to reduce costs, increase efficiency, and access specialized talent. However, as artificial intelligence (AI) technologies advance, a new era of outsourcing is emerging—AI-driven outsourcing. By integrating AI…

Spanish-Speaking Virtual Assistants: Bridging the Gap for Multilingual Success

In an increasingly globalized world, businesses must connect with diverse audiences to stay competitive. For companies serving Spanish-speaking clients or expanding into Spanish-speaking markets, having a Spanish-speaking virtual assistant (VA) can be a game-changer. These professionals bring cultural fluency and language skills to the table, helping businesses provide exceptional service…

Spotlight on Major BPOs in Dumaguete City

Dumaguete City, often referred to as the “City of Gentle People,” has emerged as a significant hub for the Business Process Outsourcing (BPO) industry in the Philippines. Known for its vibrant culture, strategic location, and an educated workforce, Dumaguete offers an ideal environment for BPO companies to thrive. Over the…

Why Outsource Civil Engineering Services? 5 Game-Changing Benefits for Your Business

Civil engineering projects are under pressure like never before. Tight deadlines, rising costs, and a shrinking talent pool are testing the limits of construction companies, real estate developers, and design firms everywhere. Photo by Mikael Blomkvist Enter outsourcing – a game-changing strategy that will transform and resolve the abovementioned struggles.…

Why Global Businesses Trust India for Shipping and Logistics Outsourcing

Photo by cottonbro studio In the dynamic world of global trade, shipping and logistics play a crucial role in ensuring the smooth movement of goods from one point to another. India, known for its strong infrastructure and highly skilled workforce, has become a top destination for these services. This blog…

How CPA Firms Benefit from Outsourcing to India

Photo by Photo by Mizuno K Nowadays, CPA firms are adopting outsourcing as a practical business strategy to help increase efficiencies, save money, and stay competitive in the market. India emerges as one of the top choices for outsourcing destination due to its several advantages over others. In this article,…

Outsourcing Appointment Reminders for Vision Centers: A Strategy to Boost Compliance and Reduce No-Shows

Missed appointments are bleeding revenue and disrupting care at vision centers nationwide. The numbers are staggering – no-shows cost the U.S. healthcare system an estimated 0 billion every year. For vision centers, the impact means lost income, wasted time, and patients slipping through the cracks. Photo by Ksenia Chernaya To…

Boost Executive Productivity with an Outsourced Executive Assistant

Buried under a mountain of emails? Bogged down by back-to-back meetings? For many executives, their daily grind consists of activities that impact their entire organizations – overseeing departments, handling unfolding issues, strategy alignment – as well as low-priority administrative tasks that eat up much of their time weekly. Photo by…

Colleagues working together on Document Papers

Why Outsourcing Cost Estimation Benefits SMEs: A Practical Guide for Construction Businesses

Cost estimation is the backbone of every construction project, driving budgets, shaping timelines, and, ultimately, determining profitability. For small and medium-sized enterprises (SMEs), nailing the numbers is crucial in a competitive market. Yet, limited budgets, staff shortages, and outdated tools make in-house cost estimation a tough task. Photo by Kindel…

Why Hire Workers from Colombia: A Strategic Advantage for Global Businesses

Photo by Apunto Group Agencia de publicidad As remote work and outsourcing grow in popularity, Colombia has emerged as a top destination for companies seeking skilled, cost-effective talent. The country’s well-educated workforce, cultural affinity with Western nations, and rapidly improving infrastructure make it a prime location for hiring across a…

The Best Places to Hire Talent in the Philippines

Photo by Jeson Cabilic The Philippines has established itself as a leading destination for outsourcing and remote staffing, attracting companies worldwide due to its cost-effective labor market, large pool of skilled professionals, and strong cultural affinity with Western nations. Its cities vary in terms of specialties, living costs, infrastructure, and…

Top BPOs for Hotel Customer Experience: Enhancing Guest Satisfaction and Loyalty

Photo by Christina @ wocintechchat.com In the hospitality industry, customer experience is paramount. From the moment a guest books a room to the time they check out, every interaction shapes their overall impression of the hotel. To meet rising expectations and stay competitive, many hotels are turning to Business Process…

Top 4 Reasons Why India is a Global Outsourcing Hub for Call Center Operations

Photo by RDNE Stock project India has long been a leading choice for global businesses seeking to outsource their call center operations. With its skilled workforce, cost advantages, technological capabilities, and scalable infrastructure, India has become synonymous with high-quality outsourcing solutions. Here, we explore the top reasons behind India’s position…

The Hidden Costs of Call Center Outsourcing to India

Photo by Kampus Production Outsourcing call center operations to India has been a strategic move for many businesses seeking cost savings, language proficiency, and access to a large talent pool. While India remains a popular outsourcing destination, companies should consider the hidden costs that may not be immediately apparent. These…

The 3 Most Common Positions Outsourced to India

Photo by RDNE Stock project India has been at the forefront of the global outsourcing industry for decades, providing skilled talent and cost-effective solutions to businesses worldwide. Outsourcing to India allows companies to access a highly trained workforce, cutting-edge technology, and 24/7 support, which are invaluable assets for improving productivity…

Streamline Your Healthcare Operations: The Benefits of Outsourcing Medical Records Management

The healthcare industry is constantly pressured to streamline operations, cut costs, and improve patient care. Yet, administrative tasks – including managing medical records – eat up around 25% of hospital budgets. Additionally, nearly 15% of the U.S.’s excess healthcare spending is due to these administrative burdens, diverting critical resources away…

Risk Management in Fintech Outsourcing: Best Practices for a Secure and Effective Collaboration

As fintech continues its rapid expansion, outsourcing has become a key strategy for firms looking to cut costs, scale fast, and access niche expertise. However, the Capital One 2019 data breach – considered "one of the biggest data breaches ever" – is a stark reminder of the risks involved when…

Outsourcing Civil 3D Experts: How Connext Can Help

Photo from ThisIsEngineering In the rapidly evolving field of civil engineering and infrastructure design, specialized software such as Autodesk’s Civil 3D has become indispensable. Civil 3D enables engineers, architects, and designers to manage complex projects, from roads and highways to land development and urban planning, streamlining the creation of more…

Outsourcing Accounting Services: The Strategic Advantage of Outsourcing Accounting Services

Photo by RDNE Stock project In today’s competitive business landscape, organizations are constantly seeking ways to streamline operations, reduce costs, and enhance efficiency. Accounting—essential for accurate financial reporting, regulatory compliance, and strategic planning—is a function that requires meticulous attention to detail and expertise. Many companies are increasingly turning to outsourcing…

How AI Has Transformed India’s Call Center Outsourcing Industry

Photo by Yan Krukau India has long been a powerhouse in the call center outsourcing industry, known for its skilled workforce, cost-effective services, and technological expertise. With the advent of artificial intelligence (AI), however, the industry is undergoing a significant transformation. AI-driven tools are reshaping how call centers operate, enhancing…

How to Offshore Your Accounts Payable: A Guide to Cost Savings and Efficiency

Photo by Mimi Thian Managing accounts payable (AP) is crucial for any business, as it involves processing invoices, managing vendor relationships, ensuring timely payments, and maintaining accurate records. However, handling AP in-house can be costly and time-consuming, especially for companies with high transaction volumes. Offshore AP outsourcing can streamline your…

An Overview of Offshore WordPress Development: Benefits, Challenges, and Best Practices

Photo by Justin Morgan WordPress (WP) powers over 40% of websites worldwide, from personal blogs to major corporate sites. For businesses looking to develop or maintain a WordPress site, offshore development can offer considerable cost savings and access to specialized talent. Offshore WordPress developers can assist with tasks like custom…

An Overview of Offshore Employee Agency Fee Structures

Photo by Yan Krukau Offshore staffing can be a strategic solution for companies looking to scale effectively, access specialized talent, and reduce operational costs. When working with an offshore employee agency, understanding the fee structure is essential for budgeting and making an informed decision. The cost structure of offshore agencies…

An Overview of Nearshore Flutter App Development: Benefits, Challenges, and Best Practices

Photo by ThisIsEngineering Flutter, Google’s open-source framework, has gained widespread popularity for building cross-platform mobile apps with a single codebase. As businesses increasingly look for efficient ways to develop mobile applications, nearshore Flutter app development offers a compelling solution. By partnering with development teams in nearby countries, companies can leverage…

Outsourcing Accounts Receivable: A Strategic Guide to Improve Cash Flow and Efficiency

Photo by Mikhail Nilov Managing accounts receivable (AR) is critical for any business. Efficient receivables processes maintain cash flow, reduce bad debt, and ensure timely payments. However, managing AR in-house can be resource-intensive, especially for businesses looking to optimize costs or scale quickly. This is where outsourcing accounts receivable becomes…

How to Outsource an Executive Assistant and Why Connext is Your Ideal Partner

Photo by Kampus Production In today's fast-paced business environment, executives are increasingly seeking reliable support to stay focused on core activities and drive strategic goals. Outsourcing an executive assistant (EA) is one solution that many business leaders and companies are turning to for its efficiency and cost-effectiveness. But outsourcing requires…

How to Outsource Civil Engineering Services: A Strategic Guide for Efficient Project Delivery

Photo by ThisIsEngineering Civil engineering plays a critical role in designing, building, and maintaining infrastructure that serves communities and industries. From large-scale construction projects to specialized engineering studies, civil engineers contribute essential expertise and ensure that projects meet regulatory, safety, and quality standards. However, the demand for civil engineering talent…

managers working on laptop and talking on phone

Overview of Telecom Expense Management (TEM) Outsourcing

Telecom Expense Management (TEM) outsourcing is a strategic solution for businesses seeking to optimize their telecommunications costs and streamline their telecom infrastructure. TEM refers to the management of an organization's telecom services and expenses, including wireless, voice, and data services. Outsourcing this function to specialized providers allows companies to reduce…

Overview of Accounting Outsourcing Services in Egypt

Egypt has become an emerging hub for accounting outsourcing services due to its strategic location, competitive labor costs, and a growing pool of highly educated professionals. Businesses worldwide are increasingly seeking outsourcing solutions in Egypt to manage their accounting functions, which include bookkeeping, payroll processing, tax preparation, financial reporting, and…

The Power of Invoice Automation: Enhancing Efficiency with Outsourced Invoice Processing

To survive in today's economy, efficiency isn’t just a goal — it’s a necessity. Yet, for many companies, manual invoice processing has become a costly bottleneck. With remote work on the rise, shrinking budgets, and an ever-increasing volume of transactions, traditional methods that rely on data entry, verification, and approvals…

Best Data Management Solutions for Vision Care Practices

In today’s healthcare landscape, data is king. Such an invaluable resource requires efficient management — an essential process for facilities such as vision care practices to deliver high-quality, patient-centered care. Photo by Kaboompics.com From patient records to appointment scheduling, data is the foundation for accurate diagnosis, treatment, and streamlined operations. However, as…

indian receptionist giving card key to couple

US Companies Outsourcing Hospitality and Hotel Support to India: A Strategic Shift

In an era marked by globalization, digital transformation, and cost-cutting imperatives, US companies in the hospitality and hotel industry are increasingly turning to India for outsourcing support services. With its highly skilled workforce, cost-effective solutions, and robust outsourcing ecosystem, India has become a preferred destination for hotel and hospitality businesses…

Overview of Content Moderation Outsourcing in Africa

Content moderation outsourcing in Africa is a rapidly growing sector, driven by the continent’s vast talent pool, cost-effectiveness, multilingual capabilities, and expanding digital infrastructure. As more businesses and platforms rely on user-generated content (UGC), the demand for content moderation services has increased significantly, with Africa emerging as an attractive destination…

Outsourced Support Solutions for Eye Centers: A Comprehensive Guide

Eye centers today face the dual challenge of rising patient demands and the need for streamlined, efficient operations. To meet these demands and remain competitive, many are turning to outsourcing as a strategic solution. By partnering with a reliable outsourcing provider, eye centers can offload non-clinical tasks, optimize resources, and…

Optimizing Patient Flow with Scheduling Solutions: A Guide for Eye Centers

Introduction Managing patient flow is one of the most complex challenges for eye centers. Issues such as long wait times, appointment cancellations, and resource misallocation can disrupt the patient experience and lead to revenue loss. Advanced scheduling solutions, especially when paired with outsourcing support, offer a strategic path to optimize patient flow, enhance…

From Cost Savings to Scalability: Why SaaS Sales Outsourcing Works

As competition heats up in the fast-paced SaaS industry, companies face mounting pressure to fine-tune their sales strategies and drive consistent revenue growth. However, establishing and managing a successful in-house sales team is a challenging task. Companies that do so are guaranteed to face challenges ranging from recruitment and training…

Connext Global Solutions Recognized as One of Hawaii’s Fastest-Growing Companies in Hawaii Business Magazine’s 2024 Top 250 List

Honolulu, HI – October 15, 2024 – Connext Global Solutions, a leading provider of customized outsourcing and staffing solutions, is proud to announce its inclusion in the prestigious Hawaii Business Magazine Top 250 Companies list for 2024. Ranked at #200, Connext also secured the #6 position for the highest growth percentage…

Optimizing Cataract Care: How Outsourced Support Elevates Surgery Outcomes

Introduction With the rise in the world's aging population, along with the advancements in surgical technology came the increase in demand for cataract surgery. Globally, it's estimated that 20 million cataract surgeries are performed annually, with over 3 million performed in the US alone. Meanwhile, in the UK, The Royal…

Tax Risk Management Made Easy: How Outsourcing Tax Services Benefits Startups

Introduction Imagine a promising tech startup, poised for rapid growth, but crippled by a hefty tax penalty due to simple compliance errors. Photo by Nataliya Vaitkevich This scenario is a stark reminder that tax management, when overlooked, can have severe consequences. Tax mismanagement can lead to financial losses, damage to…

Effective Cost Management Strategies in Construction: 7 Ways to Stay Within Budget

Introduction Construction projects are notoriously plagued by budget overruns. In today's economic climate, marked by escalating costs and supply chain challenges, effective cost management is no longer a luxury but a necessity. For project managers, contractors, and construction companies, controlling expenses is paramount to project success, profitability, and reputation. Cost…

Accelerating AI Development: The Strategic Edge of Outsourcing

The Significance of Outsourcing Outsourcing continues to be a significant trend in 2024, driven by several factors that align with the evolving needs of businesses globally. The practice of outsourcing involves delegating specific tasks or functions to external parties, usually located in different countries, to capitalize on cost efficiency, access…

Enhancing Dental Patient Care with After-Hours Support Via Outsourced Call Centers

Introduction Imagine a patient experiencing severe tooth pain at 9 p.m. They need immediate assistance, but your dental office is closed. Without after-hours support, their only option might be a costly and inconvenient emergency room visit, leading to frustration and dissatisfaction. This scenario is not unheard of in today’s fast-paced…

Why the Philippines’ Time Zone is a Game Changer for Outsourcing

Today, a key component of modern company strategies is outsourcing, and there are common business process outsourcing services that you can start utilizing right away, which offers businesses the chance to reduce costs, gain specialized knowledge, and increase production. Because of the country’s skilled labor force, reasonable cost, and convenient…

Strategic Advantages of Colombia Time Zone for Nearshoring

In the fast-paced world of global business, time is a critical factor in determining the success or failure of a project. For companies looking to streamline their operations, nearshoring to Colombia offers a unique strategic advantage: time zone compatibility with North America. This customization enables 24/7 operations and real-time collaboration…

Outsourcing Dental Call Center Services: A Game-Changer for Dental Practices

Introduction Many US dental practices juggle patient care challenges with the demands of managing their clinic's day-to-day operations. Effective patient communication is critical to this balance, from scheduling appointments to addressing concerns. However, managing patient calls in-house can be resource-intensive and time-consuming, diverting focus from core clinical activities. Photo by…

Effective Management of Remote Civil Engineering Teams: A How-To Guide

Introduction Remote work has revolutionized civil engineering. Project managers can now leverage a global talent pool, access specialized skills, and potentially reduce costs by building remote engineering teams. However, unlocking their full potential requires effective management strategies. Photo by Julia M Cameron This article, brought to you by Connext Global…

Connext Celebrates Third Consecutive Year on the Inc. 5000 List of Fastest-Growing Private Companies, Ranks at No. 1,159

Honolulu, HI – August 12, 2024 — Connext, a leading provider of remote staffing solutions, proudly announces its inclusion in the prestigious Inc. 5000 list of America’s fastest-growing private companies for the third consecutive year. Ranked at No. 1,159, Connext continues to demonstrate exceptional growth, innovation, and dedication to empowering…

Top Reasons to Outsource Your Revenue Cycle Management

In today’s healthcare industry, efficient revenue cycle management (RCM) is crucial for the financial health and sustainability of medical practices and healthcare facilities. Understanding the medical revenue cycle is key to optimizing financial operations in the healthcare sector. The process of managing claims, processing payments, and following up on denied…

Unlocking Efficiency with Medical Billing and Consulting Services

In the intricate and ever-evolving world of healthcare, efficient medical billing and consulting services play a crucial role in ensuring the financial health of medical practices and facilities. From navigating complex insurance regulations to optimizing revenue cycles, these services provide essential support to healthcare providers. This article delves into the…

Top Reasons to Set Up a Call Center in the Philippines

In the competitive landscape of global business, companies are constantly seeking ways to enhance their customer service capabilities while managing costs. One of the most effective strategies is to establish call centers in the Philippines. Over the past two decades, the Philippines has emerged as a premier destination for call…

Harnessing the Benefits of Nearshore Staffing Solutions for Your Business

In the quest for efficiency, innovation, and cost savings, businesses are increasingly turning to nearshore staffing solutions. Nearshoring, the practice of outsourcing work to nearby countries, offers a strategic advantage by combining the benefits of outsourcing with proximity and cultural alignment. This approach is particularly advantageous for companies looking to…

An Overview of the Call Center Outsourcing Market in India

India has long been recognized as a global hub for call center outsourcing, driven by its vast talent pool, cost-effective services, and robust infrastructure. The country's call center outsourcing market has evolved significantly over the years, adapting to technological advancements and changing client requirements. This overview explores the current state…

Unlocking the Power of Global Staffing Solutions: Your Key to Business Growth

In today's rapidly evolving business landscape, the ability to access a diverse and highly skilled workforce is more crucial than ever. Global staffing solutions provide businesses with the flexibility, expertise, and competitive edge needed to thrive in an interconnected world. Whether you are a startup or an established enterprise, leveraging…

Streamlining Success: Outsourcing Revenue Cycle Management for Ambulatory Care Clinics

Effective revenue cycle management (RCM) is essential for the financial well-being of ambulatory care clinics. With changing authorization requirements and charges, RCM has become increasingly complex. This article examines how outsourcing RCM services can help ambulatory clinics overcome these challenges and achieve financial success. Challenges in Ambulatory Revenue Cycle Ambulatory…

Revenue Cycle Management (RCM) Staffing Overview: Building a Strong Team for Success

Healthcare organizations today face the ongoing challenge of optimizing their revenue cycle management (RCM). As healthcare providers navigate this and other new challenges, optimizing revenue cycle management (RCM) has become increasingly crucial. Streamlining the revenue cycle can enhance cash flow, reduce billing errors, and improve overall financial performance. Consider leveraging…

Navigating the Shift: Changing Employer of Record (EOR) Providers

Photo by fauxels In an increasingly globalized workforce, many businesses rely on Employer of Record (EOR) providers to manage their international employees and ensure compliance with local labor laws. An EOR takes on the legal responsibilities of employment, including payroll, taxes, benefits, and compliance, allowing businesses to focus on their…

Rebadging Employees: Navigating the Transition from One Outsourcing Provider to Another

Photo by Mikhail Nilov In today’s dynamic business environment, organizations often rely on outsourcing providers to manage various functions and services. However, the need to switch from one outsourcing provider to another may arise due to reasons like cost efficiency, enhanced service quality, or strategic alignment. This transition process, known…

Transitioning Global Independent Contractors to an Employer of Record (EOR): A Strategic Guide

Photo by Yan Krukau In the modern business landscape, employing a global workforce offers companies the flexibility and talent diversity needed to stay competitive. However, managing independent contractors across multiple jurisdictions can be complex, posing significant compliance and legal risks. Transitioning these contractors to an Employer of Record (EOR) can…

The Benefits of Data Annotation Outsourcing

Introduction In the age of artificial intelligence (AI), data is the fuel that drives innovation. But raw data alone isn’t enough. To train effective AI models, data needs meticulous labeling and categorization – a process known as data annotation. This intricate task involves assigning labels, tags, and descriptions to various…

Bridging Language Gaps: How Multilingual Call Centers Enhance Patient Care in Eye Clinics

The article discusses how multilingual call centers can enhance patient care in Eye Clinics. Introduction As the US becomes increasingly diverse, the need for multilingual services in healthcare has never been more critical. According to the U.S. Census Bureau, 21.7% of US residents speak a language other than English at…

Virtual Receptionists for Vision Clinics: A Patient Care Game-Changer

Introduction The vision care industry is experiencing a major transformation. Optometry and ophthalmology clinics face increasing pressures: rising patient volumes, staffing shortages, and the need to optimize operations. In response, virtual receptionists emerge as a strategic solution. By integrating virtual receptionists into their practice, vision clinics can significantly enhance patient…

IT Outsourcing in Hawaii: Getting Started

The Importance of IT Outsourcing: Considerations Many companies today are looking for ways to reduce costs, improve quality, and increase efficiency. Hiring and keeping top IT talent is expensive and challenging, especially if you are not clear about your long-term needs and objectives, are new to the market, or have…

Top 10 Accounting Outsourcing Companies in Hawaii

Hawaii is a top destination for investors who want to outsource their business processes such as Finance & Accounting. Outsourcing accounting offers significant advantages for Hawaii companies by allowing them to save money, increase efficiency, avoid errors, and access expertise in various accounting areas. By reducing the need for in-house…

Effective Management of Remote BIM Design Teams: A Guide for Project Success

Introduction The rise of remote work has significantly impacted the construction and BIM industry, reshaping how Building Information Modeling (BIM) design teams operate. Collaborative work is at the heart of BIM projects. Defined as the creation and management of digital models of buildings, their physical characteristics, and their functional elements,…

Cost-Effective Nursing: How Outsourcing Can Revolutionize Healthcare

IntroductionThe healthcare industry is at a critical crossroad. Rising operational costs and a persistent shortage of qualified nurses are squeezing hospitals and clinics, forcing them to find innovative solutions to maintain exceptional patient care without compromising financial stability. Outsourcing nursing services is emerging as a compelling answer. This approach promises…

The Crucial Role of Cost Estimating in Project Budgeting

Introduction Imagine this: You're managing a project, and everything seems on track, with a secured team, a finalized timeline, and even a set budget. But a few months in, unexpected costs arise — material prices fluctuate, unforeseen permits are needed, and labor costs exceed estimates. Suddenly, your project is at…

Payroll Outsourcing in Hawaii: Maximizing Efficiency and Compliance

Introduction In Hawaii today, human resource professionals and payroll officers increasingly search for means of simplifying work, checking errors as well as minimizing risks, as companies grow more demanding. Despite this, payroll administration often proves to be a difficult process. This is where payroll outsourcing in Hawaii emerges as a…

Customer Service Outsourcing in Hawaii: Getting Started

Outsourcing customer service operations has become popular. Hawaii is definitely among the promising outsourcing destinations to consider. As companies strive for efficient and cost-effective support, outsourcing firms in Hawaii are stepping up to meet their unique needs. This article explores why Hawaii is an excellent choice for customer service outsourcing…

Top 10 Outsourcing Firms in Hawaii

The following article discusses the top 10 outsourcing firms in Hawaii. Outsourcing is an alternative to hiring internal staff for businesses that wish to tap into accessible specialized talent such as product or customer support. When it comes to outsourcing, Hawaii offers companies a strategic advantage in today’s global business…

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Finding the Best Offshoring Provider in the Philippines: A Guide

Today, companies worldwide are constantly seeking ways to optimize their operations and gain a competitive edge. Many organizations have turned to offshoring as a strategic solution to streamline processes, reduce costs, and enhance overall efficiency. In this blog, we will be looking at how outsourcing can actually benefit a company…

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Maximizing Efficiency with Comprehensive BPO Fulfillment Services

The article talks about maximizing efficiency with comprehensive BPO Fulfillment services. In the highly dynamic world of retail and e-commerce, accurate order fulfillment is critical. The Role of Fulfillment Services The global e-commerce fulfillment services market was valued at USD 97.33 billion in 2022 and is projected to expand at…

How to Improve Financial Reporting with Outsourced Accounts Receivable Services

Introduction From multinational giants to fledgling startups, businesses rely on the accuracy and timeliness of financial reporting to assess their health, track performance, and make strategic plans for the future. However, maintaining meticulous accounts receivable (AR) processes can be a logistical hurdle, particularly for companies with limited resources. This article…

Strategies for Retaining High-Quality Outsourced Nursing Staff

Introduction There is a growing nursing shortage in the United States, a critically important issue in healthcare delivery. An aging population and rising healthcare needs collide with a stagnant supply of skilled nurses, leaving existing staff overworked and healthcare systems strained. The crisis has led to some hospital closures affecting…

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How to Choose the Best Civil Engineering Outsourcing Company: A Comprehensive Guide

Introduction The civil engineering industry has witnessed a surge in outsourcing, driven by its ability to unlock significant benefits for businesses. From substantial cost savings to a wider talent pool and increased scalability, outsourcing empowers firms to tackle complex projects more efficiently. But selecting the best civil engineering outsourcing company…

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Understanding BPO Consulting: An Overview

In today's dynamic business environment, businesses and organizations are always looking for an innovative solution which will allow them to leverage their current environment to the best and save cost and enhance productivity. Business Process Outsourcing (BPO) consulting plays a pivotal role in achieving these goals. Let's explore the scope…

An Overview of the Insurance Business Process Outsourcing Industry

The following article aims to provide an overview of the Insurance Business Process Outsourcing Industry. The insurance industry is constantly evolving, and insurers are constantly seeking ways to stay competitive. Enhancing operational efficiency and optimizing customer satisfaction, all while managing expenses and sustaining profitability, poses significant challenges. This is where…

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The Strategic Benefits of Accounts Receivable Outsourcing

In today’s fast-paced business landscape, effective financial management is essential for financial growth and success. Among the essential financial operations, accounts receivable (AR) directly affects a company’s cash flow and overall fiscal health. What is Accounts Receivable Management? Account Receivable (AR) Management is the strategic process that businesses use to…

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The Market for Hiring Developers in Colombia

Introduction Colombia is rapidly becoming a prominent destination for hiring skilled software developers, driven by a burgeoning tech sector, government support, and an expanding pool of talented professionals. This article explores the dynamics of the market for hiring developers in Colombia, highlighting key trends, challenges, and opportunities for businesses looking…

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Overview of the Outsourcing Market in Colombia

Introduction Colombia has emerged as a significant player in the global outsourcing market, thanks to its strategic location, cost-effective labor, and a rapidly growing pool of skilled professionals. This article provides an overview of the outsourcing market in Colombia, highlighting the key sectors, trends, challenges, and opportunities that define this…

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The Market for Hiring Healthcare Support Employees in Colombia

Introduction Colombia's healthcare sector is experiencing significant growth and transformation, creating a robust market for hiring healthcare support employees. The country’s strategic focus on improving healthcare infrastructure, coupled with a well-educated workforce, positions Colombia as an emerging hub for healthcare support services. This article delves into the dynamics of this…

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The Market for Hiring Help Desk and Technical Support Employees in Colombia

Introduction Colombia has emerged as a significant player in the global outsourcing and technical support market. With its strategic location, competitive labor costs, and a growing pool of skilled professionals, the country is increasingly becoming a hub for help desk and technical support services. This article explores the dynamics of…

How to Build a Title Processing Center: A Comprehensive Guide for Real Estate Businesses

Introduction Every second counts in the fast-paced world of real estate. Streamlining your closing process is crucial, and a key component is ensuring a property's legal ownership is clear and free of encumbrances. This process, known as title processing, can make or break a deal. Photo by Kampus Production This…

Scalability Through IT Outsourcing: A Guide for Business Growth

Introduction The relentless pace of modern business demands that companies scale efficiently to survive and thrive. As businesses expand, managing IT infrastructure, acquiring specialized talent, and keeping pace with technological advancements become critical challenges. Photo by Mikhail Nilov Enter IT outsourcing. This strategic approach involves partnering with external service providers…

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Fintech Outsourcing Advantage: How It Fuels Growth and Innovation

Introduction The financial technology (fintech) sector is experiencing explosive growth, fueled by innovation and a growing demand for convenient financial services. Fintech companies are disrupting traditional institutions by leveraging cutting-edge technologies like blockchain, artificial intelligence, and cloud computing. However, building and maintaining this robust infrastructure requires a highly skilled and…

How Outsourcing Boosts Your Employee Engagement Solutions

Introduction Employee engagement is the lifeblood of any organization, impacting everything from productivity to retention. However, HR professionals are struggling to maintain high engagement in today's dynamic workplace, especially with the rise of remote work. Outsourcing specific aspects of employee engagement programs to specialized firms can be a strategic solution.…

Empowering Risk Management: How AI Can Supercharge Your Business Resilience

Introduction: To make it in today's dynamic business environment, having a robust risk management process is no longer a luxury but a necessity. Traditional methods are struggling to keep pace with the ever-evolving landscape of threats – from globalization exposing businesses to wider risks to cybercrime tactics becoming more sophisticated.…

Strengthening Cybersecurity Through Outsourcing: A Guide for Busy Security Leaders

Introduction Navigating today’s digital systems is becoming increasingly tougher by the day. With cybercriminals constantly developing sophisticated tactics and launching relentless attacks like ransomware and phishing campaigns, in-house security teams are being stretched to their limits. Many are barely able to keep up just to keep pace with the challenging…

EY Announces Tim Mobley of Connext as an Entrepreneur Of The Year® 2024 Pacific Southwest Award Finalist

Entrepreneur Of The Year celebrates ambitious entrepreneurs who are shaping the future. HONOLULU, May 7, 2024 /PRNewswire-PRWeb/ -- Ernst & Young LLP (EY US) today announced that Tim Mobley of Connext was named an Entrepreneur Of The Year® 2024 Pacific Southwest Award finalist. Now in its 38th year, Entrepreneur Of…

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10 Reasons Why Connext Global Solutions is a Top Workplace for Revenue Cycle Professionals in the Philippines

If you are a Revenue Cycle professional looking for a workplace that prioritizes employee satisfaction and professional development, look no further than Connext Global Solutions. Connext Global Solutions, or Connext, is an established business process outsourcing partner that provides flexible and scalable solutions and helps growing companies build custom, dedicated…

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Streamlining Operations with Offshore HR Staffing

Human Resources (HR) plays a vital role in any business, shaping its strategies and nurturing a strong organizational culture to support top talent. With a focus on talent retention, robust HR practices become even more crucial for companies striving to maintain a competitive edge. In the dynamic world of business,…

Unlocking Potential: Getting Started with Offshore Accounts Payable (AP) Support

Introduction Understanding Accounts Payable Accounts Payable (AP) is a critical function in any business, handling all outgoing payments for services and goods. Accounts payable (AP) is the amount of money a company owes to its suppliers or vendors for goods or services purchased on credit. On the company’s balance sheet,…

Network Management Outsourcing for Efficiency: A Guide for Network Administrators and IT Managers

Introduction In today's rapidly evolving technological landscape, the demands placed on internal IT teams for managing network infrastructure have become increasingly complex. The rise in the number of users, devices, and security threats has made it challenging for in-house teams to keep pace with the ever-growing demands. Thankfully, network management…

Beyond Cost Savings: The Benefits of Outsourcing Software Maintenance

Introduction In the fast-paced realm of software development, the quest for innovation is relentless. However, amidst the race to create the next groundbreaking solution, the crucial aspect of software maintenance often takes a backseat.The ever-evolving nature of software necessitates constant maintenance – fixing bugs, addressing security vulnerabilities, and adapting to…

The CFO’s Secret Weapon: Unleashing the Power of AI in Financial Analysis with Outsourcing

The financial world is drowning in data. Every transaction, every interaction, and every market fluctuation generate a new piece of information. While this data holds immense potential, extracting actionable insights from this ever-growing mountain can be a daunting task for financial analysts and CFOs. This is where Artificial Intelligence (AI)…

How a Bilingual Customer Service Representative Can Improve Your Operations

The following article discusses the importance of hiring a bilingual customer service representative. Photo by LinkedIn Sales Solutions How a Bilingual Customer Service Representative Can Improve Your Operations In today’s global marketplace, businesses provide services to a diverse customer base. Effective communication is needed in understanding and meeting the needs…

What does a Revenue Cycle Specialist do?

Photo by Gustavo Fring In the dynamic healthcare market, the financial stability of any medical or healthcare practice is its revenue cycle. Healthcare practices are tasked with the critical responsibility of managing and processing the inflow of payments, demanding attention to detail and accuracy. The Integral Role of a Revenue…

Understanding the Role of a Prior Authorization Specialist

Photo by RDNE Stock Project | Pexels In the dynamic world of healthcare, streamlined pre-authorization procedures ensure patients benefit from decreased waiting periods, fewer appointment reschedules, and broader treatment accessibility, resulting in elevated levels of patient satisfaction. This makes the role of a Prior Authorization Specialist essential. This professional acts…

Gastroenterology Revenue Cycle Management (RCM): an Overview

Photo by Andrea Piacquadio via Pexels Gastroenterology is a specialized field that demands extensive knowledge and skill. Practitioners in this field address numerous digestive health issues and carry out a range of procedures including colonoscopies, endoscopies, ERCPs, and capsule endoscopies. These are frequently conducted in settings like ambulatory surgery centers or…

Strategies for Optimizing Revenue Cycle Management (RCM)

Photo by Pavel Danilyuk Revenue Cycle Management refers to the efficient overseeing of the financial aspects of patient care within a healthcare practice, including all administrative and clinical tasks involved in capturing, managing, and collecting revenue from patient services. With the increasing complexities of healthcare reimbursement and regulatory requirements, optimizing…

Mortgage Process Outsourcing: A Strategic Solution for Lenders

Photo by Mikhail Nilov In today’s dynamic housing market, mortgage companies face numerous challenges, including new regulatory compliance measures, rising costs, and tighter budgets. Navigating these complexities efficiently is crucial for sustained growth and customer satisfaction. The Challenge of Mortgage Processing Mortgage processing is an important task that demands a…

The Offshoring Partner of Choice for Private Equity and Holding Companies

Custom, Cross-Functional Private Equity and Holding Support Teams Tailored to Your Needs In the realm of private equity and holding companies, each portfolio company has its own unique set of requirements and challenges. Connext understands this diversity and excels in building custom, cross-functional teams that are specifically tailored to fit…

The Strategic Value of Private Equity Fund Administration Outsourcing

Photo from Hong Son What is a Private Equity Firm? A private equity (PE) firm is an investment management company that invests in companies through various strategies like leveraged buyouts, venture capital, and growth capital. However, PE firms play a significant role in the financial markets by providing capital and…

Leveraging Nearshore Staff Augmentation: 2024

Photo from Kampus Production via Pexels In today’s global business landscape, staying ahead requires creating innovative strategies and embracing new technologies. Nearshore staff augmentation can be a strategic asset for companies looking to stay competitive in the global business landscape. Nearshore staff augmentation is an innovative and practical business approach…

The Strategic HR Planning Playbook: Outsourcing for a Winning Workforce

Introduction Much of a company's success hinges on its most valuable asset – its people. But simply having talented employees is not enough. To achieve lasting success, businesses need a proactive approach to managing their workforce. This makes the role of the human resources (HR) department critical in any company's…

The Case for Payroll Outsourcing: Maximizing Efficiency and Compliance

IntroductionAs businesses grow more demanding, HR managers and payroll administrators are constantly seeking ways to streamline processes, ensure accuracy, and minimize risks. But while it is essential, payroll management can be a complex and time-consuming function. This is where payroll outsourcing emerges as a viable and cost-effective solution.Traditionally, many companies…

Streamlining HR Compliance Management Through Outsourcing: A Comprehensive Guide

Introduction For organizations of all sizes, navigating the complex web of HR compliance regulations can be a challenging process. Staying abreast of ever-changing regulations — from rules that govern employment to payroll management — requires dedicated expertise and resources. This is where outsourcing emerges as a strategic solution, offering businesses…

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BPO & Digital Transformation: How Outsourcing Fuels Business Growth

The article talks about BPO and its role in digital transformation. Introduction Business Process Outsourcing (BPO) has long been a mainstay for businesses seeking to optimize operations and reduce costs. Traditionally, BPO service providers handled back-office functions like human resources, finance, and accounting. Today, however, the landscape is rapidly evolving.…

How Nearshore Outsourcing Enhances Agile Development

Agile development methodologies have revolutionized the way software is developed, making the process more flexible, iterative, and collaborative. However, as the demand for Agile development grows, so does the need for skilled developers. This is where nearshore outsourcing becomes a game-changer. What is Nearshore Outsourcing? Nearshore development outsourcing refers to…

An Overview of Legal Intake Call Centers

An Overview of Legal Intake Call Centers If you are running a law firm that requires contract review and drafting services, you might be wondering whether you should hire a legal intake call center or outsource this task to a professional company. In this blog post, we will explore the…

What Does a Prior Authorization Specialist Do?

For those seeking to enhance their revenue cycle, particularly in areas involving insurance verification or pre-authorization, collaborating with patients, providers, and insurance entities, outsourcing a prior authorization specialist may be beneficial. These specialists play a pivotal role in determining the necessity of authorizations before medical services are rendered. They meticulously…

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Technology Outsourcing in the Nearshore Model

Many companies today are looking for ways to reduce costs, improve quality, and increase efficiency. Hiring full-time technology staff can be costly, time-consuming, and risky, especially if you are not clear about your long-term needs and objectives. It can be difficult and expensive, especially if you are in the early…

Outsourcing Sales Tax Compliance for Small Business Success

Sales tax compliance is a complex and time-consuming process that requires expertise and attention to detail. If you are not familiar with the sales tax laws and regulations in different states and jurisdictions, you may end up paying more than you should, or worse, facing penalties and audits. Outsourcing sales…

Maximizing Efficiency with IT Nearshoring: An Overview

Nearshoring has gained popularity recently as businesses prioritize customer satisfaction and retention. This trend, especially prevalent in various industries, offers significant advantages in staffing solutions. The IT and software development, customer service and support, manufacturing and production, financial services, and healthcare and life sciences sectors all recognize the benefits of…

The Role of Digital Transformation in Back Office Outsourcing

Photo by Artem Podrez Understanding the Role of Digital Transformation in Back Office Outsourcing Recent global developments have underscored the importance of digital transformation in business operations. Amidst the pandemic and economic challenges, organizations are increasingly turning to digital solutions to adapt and thrive in an evolving landscape. At the…

Data Entry Outsourcing: Streamlining Business Operations

In today's fast-paced business environment, data is essential. Properly processed data drives decision-making, enhances efficiency, and ensures accurate record-keeping. However, managing data can be time-consuming, especially for administrative tasks like data filing, collection, and entry. Data Entry Outsourcing: Streamlining Business Operations The Challenge of Data Management In any business, the…

How You Can Benefit from Outsourcing Administrative Tasks

How You Can Benefit from Outsourcing Administrative Tasks The following blog aims to give an overview of outsourcing administrative tasks. In the current business environment, you may feel overwhelmed by the amount of work you have to do. This is especially true if you are a business owner or a…

Maximizing Healthcare Efficiency: The Advantages of Medical Staff Outsourcing

The article talks about the advantages of Medical Staff Outsourcing. Photo: Mikhail Nilov In the ever-evolving landscape of healthcare, the practice of outsourcing medical staff has emerged as a strategic solution for many institutions. This approach offers a myriad of benefits that align with the core objectives of healthcare providers.…

Building Offshore Development Teams: A Comprehensive Guide to Global Success

Photo: Fauxels In the fast-paced world of technology, the creation and management of offshore development teams have become a strategic asset for companies looking to stay ahead. This guide delves into the nuances of establishing and effectively managing offshore development teams, with a focus on enhancing communication, collaboration, and project…

Outsourcing Customer Service: Key Considerations You Need to Know

Customer service is essential for any business, no matter how big or small it is. There are proven benefits of providing quality customer service, such as increased customer loyalty, retention, and satisfaction. To deliver excellent customer service, you need a team of trained and skilled customer service representatives (CSR) who…

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Outsourcing Accounting for Startups: An Overview

Photo: MART PRODUCTION Outsourcing Accounting for Startups: An Overview As a startup founder, you have a lot of things on your plate. You need to develop your product, market it, raise funds, hire talent, and manage your cash flow. Accounting may not be your core competency or your passion, but…

Planning Engineer: Duties and Responsibilities

A planning engineer is a professional who works in the field of engineering and construction, and is responsible for planning, designing, and managing various aspects of a project. A planning engineer may work on projects such as buildings, bridges, roads, railways, power plants, pipelines, or industrial facilities. What to look…

How Offshoring Engineering Works: An Overview

Photo by RDNE Stock project To succeed in a highly competitive market, businesses need to engineer and deliver high-quality products while keeping costs low. This requires careful planning of the engineering, manufacturing, and maintenance costs of the products.One way to achieve this goal is through offshore engineering services. By outsourcing…

⁤Offshore Accounting: A Flexible and Cost-Effective Solution for Your Accounting Needs ⁤

⁤Are you looking for a way to manage your accounting needs effectively without hiring additional full-time employees? ⁤⁤Do you want to access highly qualified accounting professionals who can provide support for various accounting functions? ⁤⁤If so, you might want to consider Offshore Accounting. ⁤ ⁤Offshore Accounting: A Flexible and Cost-Effective…

How Offshoring Venture Capital Marketing Can Help Your Business

Venture capital firms operate in a highly competitive and dynamic environment, where they need to constantly attract and retain investors, source and evaluate deals, and help their portfolio companies grow and succeed. To achieve these goals, venture capital firms need to have a strong and effective marketing strategy that showcases…

Offshoring Private Equity (PE) Accounting: An Overview

Photo by Mikhail Nilov Private equity firms face many challenges in managing their funds, such as complex accounting, regulatory compliance, and investor reporting. These tasks require a high level of expertise, accuracy, and efficiency, which can be difficult to achieve in-house. If you are a private equity firm that has…

The Strategic Importance of Back Office Outsourcing in Private Equity (PE) Firms

Introduction Back office support plays a vital role in ensuring the overall success and growth of a business. While front-end functions deal with customer-facing activities, back office support ensures that internal processes and systems are working effectively. In private equity (PE) firms, the back office plays a central part which…

Top 10 IT Outsourcing Services Companies in the Philippines

Introduction The first quarter of the year is a great time to revisit processes and to look at ways to improve upon things that would bring efficiency to a company's day-to-day operations. This is also an ideal moment to explore external resources that can contribute to achieving your organizational goals.…

Top 10 SEO Outsourcing Companies in the Philippines

Introduction As the business landscape continues to evolve this 2024, companies are gearing up for success in an environment that demands adaptability and innovation. In this piece, we now shift our focus to a pivotal aspect of business growth: search engine optimization or SEO. In our latest article, we list…

Top 10 Legal Outsourcing Companies in the Philippines

Photo by Sora Shimazaki Top 10 Legal Outsourcing Companies in the Philippines Introduction This 2024, let's briefly review and take a look at the strong performers in the field of legal outsourcing from the past year. Delve into this list which highlights the prowess and specialties of each firm, and…

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Top 10 Marketing Outsourcing Companies in the Philippines

Introduction This year, companies everywhere are sure to gear up for success in today's ever-evolving (and tough) business landscape. To help organizations find their perfect partners, we're here to shine the spotlight on the game-changers in another crucial area: marketing. In this article, we've compiled the "Top 10 Marketing Outsourcing Companies…

Top 10 BPOs in Colombia

The following article talks about the top 10 BPOs in Colombia. Selecting an ideal location for Business Process Outsourcing (BPO) operations is a critical decision for companies seeking to optimize efficiency, reduce costs, and enhance overall performance. Why Colombia is a top BPO Destination The strategic location of Colombia facilitates…

Customer Service Outsourcing to Mexico: An Overview

Customer service is a vital aspect of any business, playing an important role in building relationships with customers and positively influencing the company's reputation and profitability. However, customer service can also be a costly and time-consuming function, especially for small and medium-sized businesses that may not have the resources or…

Top 10 Call Center Outsourcing Companies in Mexico

Outsourcing has become a strategic imperative for companies aiming to streamline operations and enhance customer experiences in the current business landscape. Photo by Guido HN via Unsplash Outsourcing to Mexico: A Premier Destination Mexico has emerged as a premier destination for call center outsourcing, blending cost-effectiveness with a skilled workforce.…

Top 10 Nearshore Outsourcing Companies for US Companies

Introduction As U.S. companies increasingly explore avenues for growth and efficiency, the focus on proximity, cultural alignment, and cost-effectiveness has turned the spotlight towards nearshore outsourcing companies. This article takes a closer look at these crucial business partners — the who's who of the nearshore outsourcing industry, unveiling the top firms that stand…

Top 10 Accounts Payable Outsourcing Companies in the Philippines for 2024

Introduction To ensure financial health, it's important for businesses to stay on top of expenses and payments. Doing so would not just ensure good cash flow for the business but also help maintain good relations with the partners and vendors that the company is involved with. This is possible through an efficient accounts…

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When is the worst time to visit the Philippines? [2024]

The Philippines is a beautiful country with over 7,000 islands, diverse cultures, and stunning natural wonders. It's a popular destination for travelers who want to enjoy the tropical climate, pristine beaches, rich history, and friendly people. However, there are also some challenges that you might face depending on when you…

Mexico: a Premier Outsourcing Destination

In the dynamic landscape of global business, finding the perfect outsourcing destination is crucial for optimizing operations and maximizing efficiency. One nation that stands out prominently in this arena is Mexico. Mexico, located in southern North America, holds the distinction of being the third-largest country in Latin America, trailing only…

The Global Staffing Market: An Overview

In today's global business, understanding the dynamics of the staffing industry is crucial. As a business owner, staying informed about the growth in this sector can provide valuable insights that may shape your strategic decisions. Let's delve into the key aspects of the global staffing industry, exploring its revenue, market…

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Offshoring Accounts Payable (A/P): A Strategic Overview

The concept of offshoring accounts payable (AP) has evolved into a strategic approach for many enterprises in the complex landscape of improving business operations. This article aims to discuss the concept of offshoring AP and what the offshoring AP services are, providing business owners with a clear understanding of its…

Top 10 Accounting Outsourcing Companies in the Philippines

IntroductionTo succeed in today's business landscape, having an efficient accounting management system is crucial. For businesses seeking top-tier finance and accounting solutions, we have curated a list of the "Top 10 Accounting Outsourcing Companies in the Philippines." We look at their services and their strengths to discover why they are…

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Top 10 B2B Sales Outsourcing Companies in the Philippines

IntroductionIn business, it pays to be strategic. Organizations that want to streamline their operations and drive success have looked to various solutions to meet their goals. As companies increasingly recognize the importance of optimizing their sales processes, B2B sales outsourcing has emerged as a key strategy. In this article, we…

Elevating Finance and Accounting Operations with Connext Global Solutions

The accounting industry is evolving, and this is primarily brought about by trends such as automation, cloud connectivity, and data analytics. In order to remain competitive in the industry, it is important for businesses, especially those providing finance and accounting services, to keep up with these trends.A great way for…

Unlocking Financial Success: Understanding Accounts Receivable Management Services

In the dynamic landscape of business operations, financial success depends on effective management of various functions, and one critical aspect often overlooked is accounts receivable. For business owners navigating complicated financial strategies, understanding what accounts receivable management entails and the services associated with it is paramount. In this comprehensive overview,…

Top Nearshore Software Development Companies

Nearshore software development has emerged as a viable option for clients who want to outsource their software projects without compromising on quality, efficiency, or communication. By choosing nearshore software developers who are compatible with their business goals, values, and culture, clients can achieve better results and higher satisfaction. Top Nearshore…

Connext lands designation as ‘Aspirant’ on Everest Group’s Finance and Accounting (FAO) Outsourcing Operations – Services PEAK Matrix® Assessment 2023

High growth global outsourcing firm, Connext, ranks as on of the market Aspirants on this year's Everest Group Finance and Accounting Outsourcing (FAO) Operations Peak Matrix. HONOLULU, Nov. 6, 2023 /PRNewswire/ -- Connext, a leading provider of finance and accounting (FAO) solutions, is thrilled to announce its remarkable achievement of…

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8 Reasons Why Colombia is a Top Nearshoring Destination

Companies today are constantly seeking innovative strategies to gain a competitive edge in a fast-paced market. One strategy that has garnered substantial attention in recent years is the practice of nearshoring. For business owners looking to optimize their operations and reduce costs without compromising on quality, nearshoring to Colombia presents…

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Top 10 Call Centers in Colombia [2024]

Call centers are a key tool to provide quality customer service, solve issues, generate sales and retain customers. However, not all call centers offer the same level of professionalism, efficiency and satisfaction. Therefore, it is important to choose well when hiring this type of services. Colombia: A Top Nearshore Customer…

The 13 Fundamental Steps in Revenue Cycle Management

In the dynamic landscape of modern healthcare, efficient revenue cycle management (RCM) ensures the financial stability and sustainability of healthcare facilities. For business owners navigating the complexities of the healthcare industry, comprehending the intricacies of RCM is essential. The Importance of Revenue Cycle Management Effectively managing the financial aspects of…

Top 10 Payroll Outsourcing Companies in the Philippines

IntroductionIn this day and age, efficient payroll management is essential for any organization's success. For companies looking to streamline their payroll processes, we've compiled a list of the "Top 10 Payroll Outsourcing Companies in the Philippines for 2024." Join us as we explore these industry leaders and why they're the…

Top 10 HR Outsourcing Companies in the Philippines

IntroductionHaving a well-run human resource program plays a pivotal role in the success of any organization. To achieve this companies both large and small often turn to HR outsourcing experts who can efficiently manage their HR needs. For those seeking the best in the business, we've compiled a list of…

Radiology Medical Billing A Vital Guide for Practice Owners woman holding x-ray results in a consultation with a doctor in hospital

Understanding Radiology Medical Billing: A Vital Guide for Radiology Practice Owners

Radiology is a critical medical field that plays a pivotal role in the diagnosis and treatment of various health conditions. As a business owner running a radiology practice, it's essential to have a deep understanding of what radiology entails and why radiology medical billing is crucial for the success of…

Understanding Dermatology Medical Billing for Practice Success

Understanding the importance of dermatology medical billing is important for business owners, as it directly impacts the revenue cycle, compliance, and overall management of the practice. Dermatology encompasses a vast realm of specialized care. It is a specialized medical discipline dedicated to the health of the skin, hair, and nails,…

Endocrinology Medical Billing: An Overview

The article aims to define the concept of Endocrinology Medical Billing and its significance. Decoding Endocrinology Endocrinology, the study of hormones and their influence on the body's physiological functions, is a field of huge importance in the realm of healthcare. For business owners seeking to understand the intricacies of this…

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Understanding Urology Medical Billing: A Strategic Approach for Business Owners

This blog delves into the concept of Urology Medical Billing outsourcing, clarifying what it is and guiding business owners on the essential roles to outsource. In the complex world of healthcare, where precision and accuracy are important, efficient management of medical billing processes not only ensures the financial stability of…

Understanding the Landscape of Nephrology Medical Billing

In the complex world of healthcare administration, Nephrology Medical Billing stands out as a vital component, ensuring the seamless flow of revenue in Nephrology practices. For business owners seeking to streamline their operations and focus on patient care, outsourcing Nephrology Medical Billing services is a strategic decision. This comprehensive guide…

Financial Planning and Analysis Outsourcing: A Strategic Guide for Business Owners

For businesses managing financial operations, staying ahead of the curve is crucial for sustained success. As a business owner, you're well aware of the importance of financial planning and analysis (FP&A) in making informed decisions. In multi-functional finance teams, 21% of finance staff are dedicated to FP&A. However, the increasing…

Top Industries that Benefit from Nearshoring

Nearshoring has become increasingly popular in recent years. This trend is especially prevalent among certain industries that have found significant benefits in nearshoring staffing. In this blog post, we will explore some of these industries and discuss why they are turning to nearshoring as a strategic solution. Nearshoring refers to…

Outsourcing Sales Development Representatives (SDRs): A Strategic Move for Business Growth

Companies today are constantly seeking ways to optimize their operations and drive growth. One such strategy that has gained significant traction is outsourcing Sales Development Representatives (SDRs). This blog post will delve into why this approach is becoming increasingly popular and how it can benefit your business. Sales development is…

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Outsourcing Property Management: Streamlining Your Business Operations

The property management industry in the United States generates $88.4 billion in annual revenue and is expected to grow. More than 300,000 property management companies are registered in the United States. The national industry employs over 367,000 workers, excluding self-employed managers. (iPropertyManagement) Property management businesses are constantly looking at opportunities to improve operations to…

How Insurance Call Center Business Process Outsourcing Drives Value to Your Business

Insurance Business Process Outsourcing involves delegating certain operational tasks related to insurance services to a third-party service provider. These tasks can range from policy administration and claims processing to customer service and regulatory compliance. By outsourcing these processes, insurance companies can focus on their core competencies, such as underwriting and…

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How Underwriting in Real Estate Outsourcing Enhances Business Growth

In the fast-paced world of real estate, business owners are constantly seeking ways to streamline their operations and increase efficiency. One key area where they can achieve this is through underwriting in real estate outsourcing. This article aims to guide you through the essential areas of underwriting in real estate…

Is a Career in Business Services a Good Career Path?

The professional and business services industry employed the most people in the U.S., with about 23.02 million people working in this industry. The Professional and Business Services industry is the leading industry when it comes to the number of employees in the United States as of September 2023. This suggests…

How Many Jobs are Available in Business Services?

The article provides an overview of how many jobs are available in the professional and business services market. What is Business Service? Business service is a broad term used to describe labor that supports a company but doesn't involve the production of a tangible good. It encompasses activities such as…

The Ultimate Guide to Corporate Development: Definition, Strategies, and Roles

The article aims to discuss the terms, strategies, and roles in Corporate Development. Photo from Pexels The Ultimate Guide to Corporate Development: Strategies, Roles, and Best Practices ‍Introduction Many companies today are turning to mergers and acquisitions (M&A) as a strategic growth approach. This has led to the rise of…

How to Successfully Hire Remote Workers in Argentina

Hiring remote workers has become a popular choice for businesses looking to access a diverse talent pool and achieve cost savings. Argentina, with its vibrant culture and skilled workforce, has emerged as an attractive destination for hiring remote workers. However, navigating the local labor laws, tax regulations, and compliance requirements…

5 critical factors to consider when outsourcing Accounts Receivable services people with laptop in a meeting in an office

5 Factors to Consider When Outsourcing Accounts Receivable Services

The article discusses 5 critical factors to consider when outsourcing Accounts Receivable services.Outsourcing finance and accounting services has been a popular business model for companies of all sizes since it helps firms enhance operations by offering support in a variety of finance and accounting responsibilities. 5 Factors to Consider When…

The Challenges of Oncology Revenue Cycle Management for Rare Cancer Treatments

The article discusses the challenges of Oncology Revenue Cycle Management for rare cancer treatments. Introduction  As healthcare costs continue to rise, healthcare facilities face increasing financial challenges in providing rare and expensive cancer treatments. Revenue cycle management (RCM) has become an essential tool in helping healthcare facilities manage the financial…

The Impact of Regulatory Changes on Dental Revenue Cycle Management: How Outsourcing Helps in Compliance

The following article lists the impact of Regulatory Changes on Dental Revenue Cycle Management and discusses how Outsourcing can help. As the dental industry faces more regulatory changes, it's essential for dental practices to stay compliant to avoid penalties and audits. These regulations, whether related to coding updates, insurance billing…

Why On-Time Delivery is Important for Your Business

The article discusses why on-time delivery is important for your business.In today's fast-paced world, on-time delivery has become a crucial factor for businesses. Customers expect their orders to be delivered promptly and efficiently, and companies that can meet these expectations gain a competitive edge. In this article, we will explore…

IT Outsourcing Solutions: Essential Areas You Need to Know

Photo by Mikhail Nilov via Pexels IT outsourcing has become a strategic cornerstone for growth and efficiency. The IT outsourcing market share is expected to increase by USD 97.51 billion from 2019 to 2024. The growth momentum of the market will accelerate at a CAGR of 5% during the forecast period. According to Statista’s Technology…

Streamlining Data: Uncovering the Potential of Data Conversion Outsourcing

Photo by Los Muertos Crew via Pexels The article discusses how data conversion outsourcing can help streamline your data and unlock efficiency and accuracy.In the digital age, businesses must cope with an ever-expanding sea of data. This data is the key to unlocking new insights, possibilities, and growth.Data conversion typically…

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The Value of Remote Staffing Solutions in Modern Businesses

The article discusses the value and relevance of remote staffing in modern businesses. Upwork‘s Future Workforce Report 2021 is a representative survey of 1,000 U.S. hiring managers’ hiring preferences. The findings of the survey reveal that 40.7 million American professionals, nearly 28% of respondents, will be fully remote in the next five…

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Common Applications for Remote Staffing Solutions Across Industries: An Overview

The article aims to provide an overview of remote staffing as well as common applications for remote staffing solutions. IntroductionThe demand for flexible and cost-effective labor solutions in today's fast changing business environment has never been greater. Entrepreneurs and company owners need to be able to adapt. In this instance,…

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Outsourcing Insurance Call Centers: The Impact of Outsourcing Call Centers

Insurance operations encompass the set of transactions and processes that insurance companies undertake to provide coverage, assess risks, and handle claims efficiently. These transactions drive the insurance industry, ensuring that policies are issued accurately, premiums are collected, claims are processed swiftly, and customers receive the financial protection they've paid for.…

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How Nearshore Staffing Drives Business Value

In today's evolving business market, staying competitive requires the ability of companies to adapt. One of the most significant trends that is gaining momentum is the utilization of nearshore staffing. In this article, we're going to break down what it's all about, explore what nearshore staffing offers, and why it's…

Unlock Business Efficiency with Back Office Support

Unlock Business Efficiency with Back Office Support In today's fast-paced business landscape, staying competitive and efficient is paramount. To achieve this, entrepreneurs and business owners must focus on their core competencies while efficiently managing the critical but often overlooked functions that support their operations. This is where the concept of…

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Outsourcing SEO for Business Growth: A Strategic Approach

As the digital landscape becomes increasingly competitive, businesses are realizing the importance of search engine optimization (SEO) to drive organic traffic and secure top rankings on search engine results pages. However, many companies struggle to handle the complexities of SEO in-house, whether due to lack of time, expertise, or resources.…

Building Financial Resilience with Debt Collection Outsourcing

The article discusses how Debt Collection Outsourcing can be a smart move to help business owners navigate debt collection operations. In the fast-paced world of business, success depends on your ability to manage financial operations. Yet, there's a challenge that can send even the most robust operations off course: unpaid…

Streamline Your Data: The Power of Data Cleansing Outsourcing

Data entry is a highly important function that requires timely and systematic processing. An equally important task is also making sure this data is free of error. Inaccurate data, or data that is not organized, can lead to costly errors, wasted resources, and missed opportunities. Data cleansing, or the process…

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How Revenue Cycle Service Centers are Transforming Healthcare Finance

Introduction  The healthcare industry is constantly evolving, and one area that has seen significant change in recent years is finance. As healthcare costs continue to rise, hospitals are facing increasing pressure to reduce expenses while maintaining high standards of patient care. One way that hospitals are achieving this balance is…

Unlocking the Potential of Insurance Outsourcing A Comprehensive Guide woman in surgical gown in operating room and face mask

Patient-Centric Approaches to Anesthesia Revenue Cycle Management

The article aims to discuss Patient-Centric Approaches to Anesthesia Revenue Cycle Management. Introduction  As healthcare providers strive to keep up with the ever-changing landscape of modern medicine, one area that cannot be overlooked is revenue cycle management (RCM).     In particular, anesthesia revenue cycle management has become a key focus…

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Leveraging Offshore Web Development for Business Success

In today's digital age, having a strong online presence is crucial for the success of any business. A well-designed and fully functional website is the cornerstone of this online presence. However, developing a website can be a complex and time-consuming process that requires specialized skills. Fortunately, offshore web development can…

Unlocking the Potential of Insurance Outsourcing: A Comprehensive Guide

Insurance companies face multifaceted challenges, from regulatory compliance to evolving customer expectations. To navigate this complex terrain successfully, you need a dedicated team of professionals with specialized skills. However, assembling and maintaining such a team in-house can be costly and time-consuming. This is where insurance outsourcing roles come into play. …

Elevating Nurse Salaries in the Philippines: The Role of the Healthcare BPO Industry

Introduction In the realm of healthcare, the Philippines boasts a legacy of skilled nurses renowned for their dedication and compassionate care. It started in the 1950s when many Filipino nursing students and graduates began moving abroad to upskill and pursue advanced training. Eventually, the next decade saw North American and…

Navigating the Future: Top Revenue Cycle Management Trends for Hospitals

Introduction Revenue cycle management (RCM) is the backbone of any hospital's financial success. It involves managing the entire patient journey from scheduling appointments to processing claims and receiving reimbursements. The dynamic nature of the healthcare landscape makes it challenging for hospitals to stay current with RCM trends and metrics. As…

How to Seamlessly Transition to Outsourced Orthopedics Revenue Cycle Management

Revenue cycle management (RCM) is a critical part of the healthcare industry, and it's especially important for hospitals specializing in orthopedics. With the complexity of billing and coding, many hospitals are now considering outsourcing their RCM to experts. However, the transition from in-house RCM to outsourced solutions can be challenging.…

Revolutionizing Recruitment: The Power of AI Staffing and AI Staffing Agencies

Introduction In the fast-paced and competitive landscape of modern business, the traditional methods of staffing and recruitment have undergone a significant transformation. The advent of Artificial Intelligence (AI) has brought about a revolution in the way companies identify, attract, and hire talent. AI staffing and AI staffing agencies have emerged…

Leveraging Expertise: The Advantages and Considerations of Machine Learning Outsourcing

Introduction Machine learning, a subset of artificial intelligence (AI), has transformed industries with its ability to analyze vast datasets and extract valuable insights. As businesses recognize the potential of machine learning applications, a new trend is emerging: machine learning outsourcing. This practice involves partnering with specialized external providers to develop…

Mastering Revenue Cycle Management for Small Businesses: A 13-Step Roadmap to Financial Success

Photo by Shvets Production via Pexels Introduction Financial success is the ultimate goal of every business, regardless of size or industry. For small businesses, managing finances can be a daunting task, especially when it comes to revenue cycle management. The revenue cycle is a crucial aspect of any business, as…

A Guide to Maximizing Revenue in Radiology: Revenue Cycle Management 101

Introduction Radiology practices face an increasingly complex and competitive healthcare landscape, where reimbursement rates are declining and regulatory compliance requirements are on the rise. To survive and thrive in this environment, radiologists must have a solid understanding of revenue cycle management (RCM) principles and strategies. However, navigating the complexities of…

The 13 Steps to Optimize Healthcare Revenue Cycle Management in the Post-Pandemic Era

Introduction The healthcare landscape has evolved significantly in the wake of the global pandemic. As healthcare providers continue to adapt to new challenges, optimizing revenue cycle management (RCM) has become more critical than ever. By streamlining your revenue cycle, you can enhance cash flow, minimize billing errors, and improve overall…

Empower Your Business with Seamless Bookkeeping: The Role of NetSuite Bookkeeping Services

Introduction Maintaining accurate and organized financial records is a cornerstone of successful business management. As your company grows, so does the complexity of your financial transactions, making efficient bookkeeping a necessity. Enter NetSuite, a cloud-based Enterprise Resource Planning (ERP) solution that provides comprehensive tools for financial management. To leverage the…

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Netsuite vs. Salesforce: Navigating Two Powerhouses for Business Success Introduction

Netsuite vs. Salesforce: Navigating Two Powerhouses for Business Success Introduction In the realm of business technology solutions, NetSuite and Salesforce stand out as two of the most powerful and widely used platforms. Each offering its unique set of features and capabilities, NetSuite and Salesforce cater to different aspects of business…

Leveraging NetSuite BPO Partners for Streamlined Business Operations

Introduction In the dynamic world of modern business, organizations are constantly seeking ways to optimize their operations, improve efficiency, and enhance their bottom line. NetSuite, a leading cloud-based Enterprise Resource Planning (ERP) system, has emerged as a powerful tool to help businesses achieve these goals. However, managing and maximizing the…

Unleashing Innovation with Salesforce Development Services: A Comprehensive Overview

The blog provides a comprehensive overview on unleashing innovation with Salesforce Development Services. Introduction In today's technology-driven business landscape, staying ahead requires leveraging advanced tools that enhance customer engagement, streamline processes, and drive growth. Salesforce, a leader in cloud-based Customer Relationship Management (CRM), offers a versatile platform that can be…

Finding Your Perfect Fit: Navigating the Landscape of Salesforce Recruiting Companies

Introduction: In today's technology-driven business landscape, Salesforce has emerged as a pivotal tool for managing customer relationships, streamlining processes, and driving growth. However, building a proficient and experienced Salesforce team can be a challenging endeavor. This is where Salesforce recruiting companies step in. These specialized firms are dedicated to identifying,…

Unlocking the Secrets of Revenue Cycle Management: A Guide

Unlocking the Secrets of Revenue Cycle Management: A Guide Have you ever wondered how healthcare providers keep their financial wheels turning smoothly? Today's blog is all about revenue cycle management (RCM). Now, I know what you're thinking, "RCM? What's that?" This blog aims to demystify this essential process that keeps…

Unlocking the Secrets to Starting Your Very Own Call Center

Unlocking the Secrets to Starting Your Very Own Call Center Have you ever wondered what it takes to run a call center? Maybe you've been dreaming about starting your own business, and a call center seems like the perfect fit. Well, you're in luck! In this blog post, we'll…

Unleashing the Power of Staff Augmentation: A Winning Business Strategy

Introduction: Have you ever felt overwhelmed with the constant juggling act of managing your business while trying to fulfill the never-ending demand for specialized talent? The struggle is real, my friends. Fear not, as we introduce you to a game-changing solution: staff augmentation. Join us on this journey as we…

Unlocking the Power of Business Process Outsourcing: A Game-Changer for Your Business

Introduction: Hey there, business enthusiasts! Are you looking for ways to streamline your operations, cut costs, and boost productivity? Well, you're in for a treat. Today, we're diving into the world of Business Process Outsourcing (BPO) and exploring how it can revolutionize your business. What is Business Process Outsourcing? In…

Veteran owned and operated Connext earns spot on INC 5000 Fastest Growing Companies for second year in a row

Connext is recognized for remarkable growth by continuing to support clients with custom built outsourcing solutions in the Philippines and Latin America.HONOLULU, Aug. 15, 2023 /PRNewswire-PRWeb/ -- Connext, a leading innovator in the business process outsourcing and offshore staffing industry, is thrilled to announce its inclusion in the prestigious INC…

Outsourcing a Video Editor for High Quality Content

Video editing is the process of manipulating and rearranging video shots to create a new work. It is an essential skill for anyone who wants to produce engaging and compelling videos, whether for personal or professional purposes. In this blog post, we will explore the importance of outsourcing video editing…

Nurturing Excellence: An Overview of the Top Philippine Nursing Schools

Introduction: As the largest exporter of nurses to the global health workforce, it's safe to say that the backbone of the industry rests on the Philippines and the talents of Filipino nurses. Beginning in the 1950s the country's health workers began training and working in facilities abroad, Filipino nurses have…

Choosing the Right Nearshore Staff Augmentation Partner: A Guide for Success

Introduction Are you struggling to find the right staff augmentation partner? Look no further, as we present to you a comprehensive guide on choosing the perfect nearshore staff augmentation partner for your business. Photo by fauxels Choosing the Right Nearshore Staff Augmentation Partner: A Guide for Success In today's competitive…

Nearshore Call Center Services: A Smart Investment for Growing Businesses

The article talks about how Nearshore Call Center Services can be a smart investment for growing businesses. Introduction Are you tired of dealing with the challenges of managing a call center in-house? Do you want to improve your customer service while reducing costs? Look no further than nearshore call center…

How Nearshore Contact Centers Improve Customer Satisfaction and Retention

Introduction When it comes to customer satisfaction and retention, a few things are more important than the quality of your contact center. With the rise of remote work and the need for flexibility in customer service, nearshore contact centers have emerged as a popular solution for businesses of all sizes.…

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Advantages of Nearshore Outsourcing: Why US Companies Are Embracing Outsourcing Closer to Home

The article discusses advantages of Nearshore Outsourcing and why US companies are embracing this approach. Introduction Surviving today's highly competitive business landscape is no joke. To keep up with their competition many companies are constantly seeking innovative solutions to enhance their efficiency, cut costs, and bring their products to market…

How Nearshore BPO Solutions Help Your Business Save Money

Introduction Are you looking to cut costs and increase efficiency in your business operations? Look no further than nearshore BPO solutions. By outsourcing certain processes to a nearby country, your business can benefit from the same time zone and cultural similarities while taking advantage of lower labor costs. This approach,…

Boost Customer Satisfaction with a Multilingual Call Center

Boost Customer Satisfaction with a Multilingual Call Center Photo by Thirdman via Pexels The article talks about how a business owner can boost customer satisfaction with a Multilingual Call Center. If you run a business that serves customers from different countries and cultures, you know how important it is to…

Why Companies Are Choosing Nearshoring in Colombia

Why Companies Are Choosing Nearshoring in Colombia Introduction In recent years, more and more companies have been turning to nearshoring as a strategic business move. And one country that has been gaining significant attention is Colombia. So, what exactly is nearshoring, and why are companies choosing Colombia as their nearshoring…

Nearshore Call Centers vs. Offshore Call Centers: Which Is Right for Your Business?

The article talks about Nearshore Call Centers vs. Offshore Call Centers and determines which is right for your business. Introduction As businesses grow and expand globally, the need for call center services will likewise continue to increase significantly. However, with so many options available, it can be challenging to choose…

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The Dos and Don’ts of Outsourcing Marketing for Small Businesses

The Dos and Don’ts of Outsourcing Marketing for Small Businesses The article discusses the dos and don’ts of Outsourcing Marketing for Small Businesses. Photo by fauxels Introduction Outsourcing marketing has become increasingly popular among small businesses, offering a range of advantages such as cost savings, access to specialized expertise, and…

Boost Your Business with Offshore Marketing Services: Everything You Need to Know

Boost Your Business with Offshore Marketing Services: Everything You Need to Know The article discusses everything you need to know about Offshore Marketing Services. In the fiercely competitive landscape of the digital era, businesses are constantly seeking innovative ways to expand their reach and gain a competitive edge. One strategy…

Outsource Data Entry: Streamline Your Business for Success

Outsource Data Entry: Streamline Your Business for Success Leveraging Outsourced Data Entry Services to Optimize Efficiency and Productivity Introduction: In today's fast-paced business world, data is the lifeblood of every successful organization. From customer information to financial records, the efficient management and processing of data are vital to maintaining a…

Boosting Business Efficiency with BPO Services in the Philippines

Boosting Business Efficiency with BPO Services in the Philippines Introduction The article talks about boosting Business Efficiency with BPO Services in the Philippines. In today's fast-paced and competitive business landscape, companies worldwide are constantly seeking ways to optimize their operations and gain a competitive edge. Many organizations have turned to…

Outsource Bookkeeping: The Key to Streamlining Your Business Finances

Outsource Bookkeeping: The Key to Streamlining Your Business Finances Introduction In today's fast-paced business landscape, staying competitive requires efficient financial management. One crucial aspect of this is bookkeeping, as it helps maintain accurate records, manage expenses, and ensure compliance with financial regulations. However, for many small and medium-sized businesses, managing…

EOR Philippines: The Ideal Employer of Record for Your Business Expansion

EOR Philippines: The Ideal Employer of Record for Your Business Expansion The article discusses why an EOR in the Philippines can be the Ideal Employer of Record for your business expansion. Expanding your business operations into the Philippines can be a lucrative venture, given its thriving economy and skilled workforce.…

Enhancing Business Success with Customer Experience Outsourcing

Introduction The article talks about enhancing business success with Customer Experience Outsourcing. In the fast-paced and ever-evolving business landscape, providing exceptional customer experiences has become a critical factor in achieving sustainable success. However, for many organizations, managing customer interactions can be challenging and resource-intensive. This is where the concept of…

Boost Your Financial Success with Accounts Receivable Outsourcing

Boost Your Financial Efficiency with Accounts Receivable Outsourcing

Boost Your Financial Efficiency with Accounts Receivable Outsourcing Introduction: In today's fast-paced business world, managing financial operations effectively is essential for sustained growth and success. One crucial aspect of financial management is accounts receivable, which directly impacts a company's cash flow and overall financial health. However, handling accounts receivable processes…

Boost Your E-Commerce Success with Call Center Outsourcing

The article talks about boosting your E-Commerce Success with Call Center Outsourcing. Introduction By 2026, the e-commerce market is expected to total over $8.1 trillion. Mobile commerce, a subset of e-commerce that refers to the use of mobile devices for online transactions, forecasts Mobile Commerce Sales to double to $700+…

Getting Started with Offshoring to the Philippines

Introduction to Offshoring Offshoring is the practice of outsourcing certain business functions or activities to a foreign country, usually to take advantage of lower costs, higher quality, or better availability of talent. Offshoring can help you reduce your operational expenses, improve your productivity, and access new markets. Some examples of…

Top 5 Reasons the Philippines is a Premier Offshoring Destination

The article discusses the top 5 reasons the Philippines is a premier offshoring destination. Photo by Mel Casipit/Pexels Offshoring is a business strategy that involves relocating some or all of a company's operations to another country, usually to reduce costs, access new markets, or leverage talent. Offshoring can offer many…

Impact-sourcing-vs.-outsourcing-choosing-the-right-option-for-your-business-men-and-women-in-corporate-attire-in-a-team-meeting-using-laptop-in-office-desktop-1@1x_1

Impact sourcing vs. outsourcing: How to choose the best option for your business

The article defines the concepts of impact sourcing vs. outsourcing and how you can choose the best option for your business. For business owners, deciding which business model to choose is a big decision with implications for your bottom line and our social responsibility. If you are a business owner…

The 5 Biggest Advantages of Nearshore Outsourcing

Introduction  Imagine a business strategy that not only saves you money but also brings you closer to success — that's where nearshore outsourcing comes in. You may have heard about offshore outsourcing, but nearshore outsourcing takes it up a notch by teaming up with partners in neighboring countries. In this…

The 7 Benefits of Nearshore Outsourcing and Why It Is the Future of Business

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Veteran owned and operated Connext named as one of the Top Medical Billing Companies in the United States

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Why Outsource PPC? The Top Reasons to Delegate Your Pay-Per-Click Campaigns

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Colombia vs Mexico: Exploring the Best Destination for Nearshore Technology Outsourcing

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Exploring the Rise of Colombia and Peru in Nearshore Technology Outsourcing

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Top Ranked Philippines BPO, Connext, expands to Latin America to offer nearshore outsourcing solutions

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Improving Data Quality: How Outsourcing Data Cleansing Benefits Your Business

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Outsourcing Your CTO: A Strategic Guide for Business Owners

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Outsourcing Salesforce: A Comprehensive Guide for Businesses

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Radiology Outsourcing: Enhancing Efficiency and Streamlining Clinical Practice

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Why Machine Learning Outsourcing Is the Key to Growing Your Business

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Is Fleet Management Outsourcing Right for Your Business? Key Factors To Consider

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Streamlining Gastroenterology Revenue Cycle: The Benefits of Outsourcing Gastroenterology RCM

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The Pros and Cons of Outsourcing Your IT Department: Is It Right for Your Business?

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How to Grow Your Online Business with Outsourcing Ecommerce to the Philippines

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The Ultimate Guide to Outsourcing Sales to the Philippines: Tips, Tricks, and Best Practices

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Streamlining Document Management by Outsourcing Indexing Services

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Why Outsourcing Real Estate Services to the Philippines is a Game Changer

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India vs. The Philippines: Which Country Reigns Supreme in Outsourcing?

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Outsourcing Help Desk Support to the Philippines: A Cost-Effective Solution for Businesses

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Outsourcing to the Philippines: Payroll Outsourcing Services in the Philippines

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How to build a Training Manual for your Virtual Assistant

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HIPAA Compliant Virtual Assistants: Ensuring Patient Care and Efficiency in Healthcare

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How to Manage Outsourcing to the Philippines: Best Practices and Tools

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Staff Leasing to the Philippines: What You Need to Know

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How Impact Sourcing Benefits Your Business

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Essential Steps to Outsourcing Digital Marketing to the Philippines

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How to Get Started with Payroll Outsourcing to the Philippines

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Outsourcing AI Development: A Comprehensive Guide for SMEs

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Healthcare outsourcing is the practice of healthcare organizations assigning services, to a third-party provider that offers healthcare support. Benefits of Outsourcing Healthcare Outsourcing Healthcare services is a cost-effective solution that can help practices provide quality patient care. How does healthcare outsourcing help save costs? There are plenty of…

How Business Process Outsourcing Helps Hawaii Companies Grow

The article discusses how Business Process Outsourcing helps Hawaii companies grow. Hawaii is an island state with a thriving economy driven by tourism, agriculture, and technological industries. As Hawaii businesses grow, they often find themselves struggling to manage all the tasks required to run their operations. Business Process Outsourcing (BPO)…

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10 Customer Service Outsourcing Solutions Hawaii Companies Can Benefit From

The article aims to discuss 10 Customer Service Outsourcing Solutions for Hawaii Companies. Outsourcing customer service operations have become a popular trend across companies in different countries, and companies in Hawaii are no exception. With the growing need for efficient and cost-effective customer support, outsourcing companies have emerged to provide…

What are the benefits of outsourcing Estimating services?

The following article aims to discuss the benefits of outsourcing Estimating services. In the field of construction management, the global construction estimating software market size was estimated at USD 38.29 billion in 2022 and expected to reach USD 40.31 billion in 2023, projecting growth at a CAGR of 5.39% to…

How Outsourcing AI adds Business Value

How Outsourcing AI adds Business Value Photo from Mikhail Nilov Artificial Intelligence, or AI, is the use of technology and learning techniques such as algorithms to assimilate analytical, problem-solving, and judgment skills of a human mind. Today, business operations in which AI can be applied are: Customer Service Healthcare Sales…

What To Outsource to a Virtual Assistant

What to outsource to virtual assistants Whether you're a business owner or an individual who wants to outsource some of their tasks, this article aims to help you get started by discussing what to outsource to a virtual assistant: Think of the most essential tasks you need and see if…

How Outsourcing Engineering Services helps businesses

This article aims to discuss advantages of outsourcing engineering and how it helps businesses. Photo by ThisisEngineering RAEng on Unsplash Engineering functions play an important role in industries such as: Aeronautics Automotive Public Structures Chemicals Defense Electronics Energy Marines Pharmaceuticals Telecommunications and more If you own a business and have…

5 Reasons Why Companies Outsource

The article discusses 5 reasons why companies outsource. Outsourcing is a popular way of getting work done. You probably know several companies that have used outsourcing to some degree. You may have, in fact, have also used outsourcing. If you own a small business, it’s possible that you’ve outsourced your…

5 Reasons Outsourcing Accounting is Beneficial to Hawaii Companies

The article lists 5 reasons outsourcing accounting is beneficial to Hawaii companies. The accounting process requires you to collect the data and verify its accuracy, and afterwards produce reports and make financial decisions based on that data. This entire process can take up a lot of your time and resources,…

Why Do Companies Outsource Software Development?

When faced with a decision to outsource software development, it’s important to understand the reasons companies outsource in the first place. In this article, we’ll discuss the most common reasons companies outsource their software development needs and what they get in return. Software development outsourcing is when a company seeks…

How To Start a Call Center in the Philippines?

There are several reasons the Philippines is recognized as the "Call Center Capital of the World". The country has top-notch talent, low costs of living, and a supportive infrastructure for business, the nation has become a top destination for those looking to invest in outsourcing. If you are one of…

How Outsourcing Medical Billing services reduces billing errors

Photo by Gustavo Fring How Outsourcing Medical Billing services reduces billing errors: The article aims to show how Outsourcing Medical Billing services helps reduce billing errors. Errors in medical billing cost a healthcare provider a significant amount of money. The healthcare service market has both high demand and associated healthcare…

What Is Back Office Outsourcing?

The article aims to discuss back office outsourcing. In today's business climate, managing your company's paperwork and maintaining its databases can become a daunting task. With the introduction of numerous state and federal legislation as well as the ever-changing industry standards, it's easy for small businesses to lose control of…

When should I outsource Medical Billing?

When should I outsource Medical Billing? Photo from Pexels The article aims to discuss when to outsource medical billing services. Medical Billing plays an important role in revenue cycle management. Outsourcing medical billing and other related services can help healthcare providers and physicians focus on the core operations of…

How much does it cost to outsource accounting?

This article discusses how much it costs to outsource accounting and more. Accounting is the backbone of any business. It is one of the most crucial aspects of being an entrepreneur, but it can also be one of the most difficult and time-consuming tasks to handle. Outsourcing accounting can help…

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Why Your Business Should Outsource Accounting and Tax Preparation Services

The article discusses why businesses should outsource accounting and tax preparation services. Business owners look for solutions to resolve the challenges that come their way. In particular, business owners think of ways to save on costs. Although it is common for companies to have an accounting team is common for…

Outsourcing Bookkeeping to the Philippines: How it works

Photo from Mikhail Nilov via Pexels The article discusses how outsourcing bookkeeping to the Philippines works. Outsourcing Bookkeeping is the process of offloading the process of recording and organizing of day-to-day financial transactions of a company. For businesses looking at options to save time or money, or both, they have…

How To Hire Employees in the Philippines From Abroad

The article discusses how to hire employees in the Philippines from abroad. As your business expands, it's important to look for ways that will help you manage the additional load in your company's operations. You can hire additional employees outside of your own country. The Philippines, in particular, is an…

How an Outsourced Healthcare Call Center Helps Your Medical Practice

If you're a medical practitioner, handling all of your patients' needs can be overwhelming. This is especially true if you have a large number of patients who visit you for consultations. On top of that, you have to manage your employees and deal with the day-to-day responsibilities that running a…

Outsourcing to the Philippines When is the best time to outsource Accounting finance office desk with calculator

Outsourcing Accounting to the Philippines: When is the best time to outsource Accounting?

Outsourcing Accounting to the Philippines: When is the best time to outsource Accounting? The article discusses when to outsource Accounting services. Accounting functions are high in volume, highly transactional and repetitive. Generating financial reports and financial statements also requires a huge amount of work. If you are a business owner…

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Hire Accountants with Big 4 Accounting Firm Experience from the Philippines

The article gives an introduction to finding the right Accounting talent in the Philippines with previous experience working with one of the Big 4 Accounting firms. Want an Accountant with Big 4 Accounting experience? Look no further than the Philippines. In today’s labor market, finding the right Accounting talent to…

Outsource Insurance Eligibility Verification to the Philippines

Outsource Eligibility Verification to the Philippines

Outsource Eligibility Verification to the Philippines An important part of the entire revenue cycle management is Insurance Eligibility Verification. Eligibility Verification refers to the process of reviewing and checking a patient’s insurance plan’s coverage. Aside from reviewing a patient’s insurance plan’s coverage and status, eligibility verification includes regular updating and…

How Many Philippine Pesos Are in $1.00?

In this article, we’ll be discussing the exchange rate between US Dollar and the Philippine Peso. How Many Philippine Pesos Are in $1.00? Looking to visit or start out fresh this year in the Philippines? Other than learning about its climate, customs, traditions, and living costs, it’s important to know…

Traveling to the Philippines: The Distance to Manila from Key Places in the USA

Traveling to the Philippines: The Distance to Manila from Key Places in the USAThe Philippines is an island nation located in Southeast Asia. It is an archipelago of around 7,641 islands and it has a total land area of approximately 300,000 square kilometers. The country's capital is Manila and is…

5 Reasons Why You Should Outsource to the Philippines

Cost of Living in The Philippines for 2023

Cost of Living in The Philippines for 2023 Sailboats and sunset in Boracay, Philippines | Photo by Bambi Corro on Unsplash A tropical island nation comprising 7,000+ islands, both big and small, the Philippines is a much sought-after country for business investments, vacations, and retirements. There's plenty to do around…

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Outsource Graphic Design Services to the Philippines

Outsource Graphic Design to the Philippines Graphic Designers can create and design various visual content. They establish creative direction for the company, as well as implement brand guidelines and design templates. According to a report by Indeed as of January 10, 2023, the average base salary in the United States…

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Hire Offshore PHP Developers

The article aims to discuss why businesses should hire Offshore PHP Developers. PHP (Hypertext Preprocessor) is a popular programming and scripting language for the server-side, commonly known as the website’s back end. PHP can build dynamic web apps and page content such as receive or encrypt data, add sessions, receive…

Hire Offshore Ruby on Rails Developers

Hire Offshore Ruby on Rails Developers Website developers provide product development, maintenance, and coding of the website. Businesses can continue technical operations by assigning services to an offshore software and web development staffing provider with the technological capabilities of providing fully customizable website and software development solutions. In fact, around 64% of…

Hire Offshore React.js Developers

Hire Offshore React.js Developers The article discusses the benefits of hiring offshore React.js developers. Visual design intent, the user interface (UI), and website usability or user experience (UX) in layout of the website and its pages such as landing pages are all important when developing and building a website. One…

An Introduction to Co-sourcing in Healthcare

An Introduction to Co-sourcing in Healthcare The definition of co-sourcing is having internal and external staff working together to complete the activities necessary to run a business. Why? Companies choose co-sourcing as a middle ground to gain the cost benefits and expertise associated with an outsourced staff while maintaining control…

Hire Offshore Node.js Developers

Hire Offshore Node.js Developers What is Node.js? Node.js is an open source, cross-platform runtime environment built on the V8 Engine by Google. The open-source runtime system was created by Software Engineer Ryan Dahl in 2009. According to the 2018 StackOverflow survey, 49,9% of professional developers named Node.js as the most commonly used…

Nearshoring to Latin America

Nearshoring to Latin America The article discusses nearshoring to Latin America. There are many reasons Latin America is a top destination for companies located in the U.S who want to nearshore. Ease of access makes nearshoring an ideal alternative to countries in need of a practical staffing solution. Aside from…

How companies can DRIVE Revenue in 2023 by Hiring Offshore Staff

The article discusses how hiring offshore staff can drive revenue growth. How companies can DRIVE Revenue in 2023 by Hiring Offshore Staff Offshore staff are commonly hired by companies in the United States to streamline business processes, solve staffing challenges, and streamline cost structure. Common functions where companies have used…

Advantages of Nearshoring

Advantages of Nearshoring The article aims to discuss the advantages of nearshoring. The global business process outsourcing market size was estimated at USD 245.91 billion in 2021 and is expected to reach USD 261.9 billion in 2022. (Grand View Research) The global business process outsourcing (BPO) market is composed of external or…

Offshore Development Teams: An Overview

Offshore Development Teams: An Overview The article aims to give an overview of offshore development teams. There is an expected demand on business process outsourcing, particularly, software development outsourcing in the IT industry. The IT outsourcing market share is expected to increase by USD 97.51 billion from 2019 to 2024.…

Top 10 Medical Billing Outsourcing Companies for 2024

Photo by Leeloo Thefirst The article lists the top 10 medical billing outsourcing companies. Introduction Medical billing is a complex process. As such, many healthcare facilities turn to business process outsourcing (BPO) companies to handle their medical billing processes to help them save time and money. This includes streamlining the…

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Offshore SEO Support: An Overview

The article aims to give an overview of offshore SEO support services. Offshore SEO Support: An Overview There are more than 3.8 million Google searches conducted each minute. (SEOTribunal) Aside from Google, search engines such as Bing or Yahoo play an important role in helping people with purchasing decisions. People…

What is meant by Staff Augmentation?

The article aims to discuss the concept of staff augmentation. What is meant by Staff Augmentation? The Offshore Subsidiary model is perfect for large scale businesses. In the Philippines for example, there are a lot of offshore subsidiaries from multinational conglomerates such as Accenture, JP Morgan Chase and Co., Amazon,…

Offshoring: An Overview of Offshore Revenue Cycle Management Functions

The article gives an overview of offshore Revenue Cycle Management functions. Offshoring: An Overview of Offshore Revenue Cycle Management Functions Medical Revenue Cycle Management starts when a patient makes an appointment or visits a clinic. The purpose of Revenue Cycle Management is to provide financial and other related administrative tasks…

Offshoring: An Overview of Offshore Payroll Services

The article discusses an overview of offshore payroll services. Offshoring: An Overview of Offshore Payroll Services Payroll Processing is one Finance & Accounting function of businesses wherein a Payroll Specialist or a team of specialists manage payroll transactions and establish effective payroll procedure and transactions for a company. According to…

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What is the difference between Staffing Augmentation and Managed Services?

The article discusses the difference between two popular options of businesses relating to outsourcing and staffing which are Staffing Augmentation and Managed Service. What is the difference between Staffing Augmentation and Managed Services? The Great Resignation has brought about several economic issues such as high talent shortage, staff retention and…

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Call Center Outsourcing: What are the Top 10 Call Centers in the Philippines?

Call Center Outsourcing: What are the Top 10 Call Centers in the Philippines? Call Centers are the first point of contact of customers. Through call centers, companies can provide 24/7 customer service support. According to the Technavio 2020-2024 report, the global call center outsourcing market is poised to grow by USD 14.05…

What makes the Philippines a top BPO destination?

What makes the Philippines a top BPO destination? The Philippines is a top business process outsourcing (BPO) destination for investors looking to outsource operations. The Philippines ranks 18th among the 2021 Top 50 Digital Nations Global Innovation Index by by Tholons, a leading consulting firm. The Top 50 Digital Nations…

What are the business processes outsourced from the Philippines?

What are the business processes outsourced from the Philippines? The article discusses common business processes that you can outsource from the Philippines. Photo from Pexels In Business Process Outsourcing, the vendor performs a service for the end customer/client. A lot of services can be outsourced to business process outsourcing (BPO)…

What is the current situation of the BPO industry in the Philippines?

What is the current situation of the BPO industry in the Philippines? The article discusses current updates on the BPO Industry in the Philippines. The Philippines is among the leading countries in offshore business services worldwide. The Philippines remains a top business process outsourcing destination to investors with its advantages…

Why is BPO the fastest growing industry in the Philippines?

Why is BPO the fastest growing industry in the Philippines? The article discusses why BPO is the fastest growing industry in the Philippines. Global outsourcing destinations offer a lot of benefits for businesses planning to outsource. The Philippines is among the top choice of investors. In general, the Philippine Business…

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Data Entry Outsourcing: Should I Outsource Data Entry Services?

The article discusses some advantages of data entry outsourcing. Photo from Pexels Data Entry Outsourcing: Should I Outsource Data Entry Services? Data is essential to a company and must be processed properly. In a business, the collection, entry, processing, and analysis of data is time consuming. This is one of…

Data Entry Outsourcing: What Data Entry Roles Can I Outsource?

Photo from Pexels The article discusses some of the common Data Entry Outsourcing roles. Data Entry Outsourcing: What Data Entry Roles Can I Outsource? Data entry tasks are important and must be processed properly and accurately. However, these functions have high volume and usually pile up and take most of…

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Accounting Outsourcing: Should I outsource Bookkeeping Services?

Photo via Pexels The article discusses advantages of outsourcing bookkeeping services. Accounting Outsourcing: Bookkeeping Services Accounting functions are high in volume, highly transactional and repetitive. This usually takes up most of the time of in-house teams. Accounting is also highly technical which makes accounting related tasks the top outsourced function.…

Benefits of Outsourcing Live Chat Services

Photo by Mikhail Nilov via Pexels Benefits of Outsourcing Live Chat Services The article discusses top benefits of outsourcing Live Chat services. 93% of customers are likely to make repeat purchases with companies who offer excellent customer service. When it comes to attending to product or service-related concerns, customers want…

view of two buildings corporate Outsourcing to the Philippines The Philippine IT-BPM Industry Targets Up to 1.1 Million Jobs in 2028

Outsourcing to the Philippines: The Philippine IT-BPM Industry Projects Up to 1.1 Million Jobs through 2028

Outsourcing to the Philippines: The Philippine IT-BPM Industry Projects Up to 1.1 Million Jobs through 2028 IT-BPM sectors are largely delegating IT-enabled services through outsourcing offshore or remotely to meet the demands of the market. Global talent network Andela surveyed 100 CTOs and VPs of Engineering from a combination of high-growth…

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Common Business Process Outsourcing Services You Can Start Outsourcing Today

Common Business Process Outsourcing Services You Can Start Outsourcing Today The article discusses common business process outsourcing services that you can assign to an external outsourcing provider. Photo from Pexels What is Business Process Outsourcing? Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to…

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The Philippines: A Practical Choice for Outsourcing Accounting Services

The Philippines: A Practical Choice for Outsourcing Accounting Services Photo from Pexels The article discusses why the Philippines is a practical choice for Outsourcing Accounting Services. Benefits of Outsourcing your Accounting Services to the Philippines The Philippines is a practical choice to outsource business services. A primary reason is that…

Connext Global Solutions tops rankings in the Clutch Awards for the Philippines’ highest-performing B2B firms for 2022.

Connext Global Solutions Tops Rankings in the Clutch Leader Awards for the Philippines’ Highest-performing B2B Firms for 2022

Connext Global Solutions Tops Rankings in the Clutch Leader Awards for the Philippines’ Highest-performing B2B Firms for 2022 Washington, D.C., September 13, 2022 — Connext Global Solutions tops rankings in the Clutch Awards for the Philippines’ highest-performing B2B firms for 2022. Connext Global Solutions tops rankings in the Clutch Awards…

An Overview of Standard Employee Benefits Packages in the Philippines

The article discusses an overview of standard employee benefits packages in the Philippines. An Overview of Standard Employee Benefits Packages in the Philippines Photo by Van Tay Media on Unsplash Introduction Employees in the Philippines are ensured of guaranteed employee benefits as stipulated in the Labor Code. Knowing the laws…

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Accounting Outsourcing: What Accounting Services can I outsource?

The article discusses Accounting outsourcing services businesses can assign to a third-party provider. Accounting Outsourcing: What Accounting Services can I outsource? There are many benefits to outsourcing which is why businesses decide to outsource. Businesses can manage the increase in the volume of transactions. The outsourcing market is categorized in…

Nearshoring vs. Offshoring

Nearshoring vs. Offshoring When looking at using outsourced staff, companies must make the decision of whether to nearshore or offshore. Nearshoring is where United States companies use staff in Latin America whereas offshoring is where United States companies use staff in the Philippines or India. Each location has its own…

Accounting Industry Outlook and the Relevance of Accounting Outsourcing

The article discusses the Accounting Industry Outlook and the importance of Accounting Outsourcing. Accounting Employment Outlook According to the Bureau of Labor and Statistics (BLS), employment of bookkeeping, accounting, and auditing clerks is projected to decline 5 percent from 2021 to 2031. Despite the decline, about 197,600 openings for bookkeeping,…

Accounting Outsourcing: Should I Outsource Accounting?

Finance & Accounting Outsourcing is partnering with an external business process outsourcing provider who provides Finance & Accounting services that can otherwise be done inhouse. Businesses looking to outsource Accounting functions can hire roles like Bookkeepers, Accounting Associates, Junior Certified Public Accountants, Senior Certified Public Accountants, Controllers, Payroll Specialists, Debt…

Skyscrapers in Ortigas Center, Pasig City in the Philippines.

Investing in the Philippines 101: An Overview of Its Labor Laws and Tax Requirements

Introduction Interested in establishing a business processing center in the Philippines? As a top outsourcing destination for plenty of global companies, it's important for investors to know what awaits them if they decide to invest in the country. It begins with learning the labor laws of this Southeast Asian nation.…

Top Finance and Accounting Outsourcing Companies in the Philippines

The article lists the top Finance and Accounting Outsourcing companies in the Philippines. Top Finance and Accounting Outsourcing Companies in the Philippines The global market for Finance and Accounting Outsourcing estimated at US$43.1 Billion in the year 2022, is projected to reach a revised size of US$53.4 Billion by 2026,…

Accounting Outsourcing in the Philippines

Accounting Outsourcing in the Philippines The article discusses Accounting Outsourcing in the Philippines. What is Accounting Outsourcing? Business owners seek to hire outsourced teams to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets, while reducing costs and improving operations. Accounting Outsourcing is designed…

Offshore Staff Augmentation: What is it and what benefits does it offer?

The article discusses what Offshore Staff Augmentation is and what benefits does it offer relative to a traditional outsourcing model. Offshore Staff Augmentation: What is it and what benefits does it offer relative to a traditional outsourcing model? Offshore staff augmentation is when you hire a team, or person, in…

Building an Offshore Support Team in the Philippines: Why it makes sense for Hawaii businesses

Building an Offshore Support Team in the Philippines: Why it makes sense for Hawaii businesses Rather than outsourcing, more and more businesses are taking the approach of building custom, dedicated support teams in different countries. This initiative helps them solve critical staffing challenges, reduce cost structure, and create productivity growth,…

Customer Service Outsourcing: Telemarketing Solutions For Your Business

Customer Service Outsourcing: Telemarketing Solutions For Your Business Telemarketing is one of the popular services offered in a call center. A type of direct marketing, telemarketing is an effective way to grow the business. Telemarketers are able to directly engage with leads with the goal of converting them into loyal…

Business Process Outsourcing Statistics [2022]

Business Process Outsourcing Statistics The demand for specialized services and expertise in end-use industries has led businesses to tap into the global workforce through Business Process Outsourcing (BPO). In Business Process Outsourcing, businesses can choose talent with the right technical expertise, and build a dedicated team of outsourced employees who…

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Business Process Outsourcing in Hawaii – Why Co Sourcing is the Way

The term outsourcing often has a negative connotation in the Hawaii business community. It is frequently frowned upon because of the perception that it get’s rid of local jobs and those who have tried it, have likely had a poor experience. Luckily, that is the outsourcing of the past. There…

Outsource Your Customer Service to the Philippines

Why It’s Worth It To Outsource Your Customer Service to the Philippines Introduction It is well known that every business has a customer base, and the customer is king. However, what happens if your company has customers from different parts of the world? If you want to improve your operations…

Outsourcing Live Chat Services to the Philippines: What You Need to Know

Outsourcing Live Chat Services to the Philippines: What You Need to Know Introduction The Philippines is one of the fastest-growing outsourcing destinations in the world. The country has a large number of English-speaking workers as well as a thriving economy with an educated workforce that has access to all the…

BPO 101: What’s the difference between outsourcing and offshoring?

BPO 101: What's the difference between outsourcing and offshoring? Introduction Businesses all over are increasingly facing challenges with limited resources and growing demand for services. In order to stay competitive in today's market, it's important to be creative in finding ways to ensure your company survives and thrives. Outsourcing and…

Hiring Independent Contractors in the Philippines and Staying Compliant

Hiring independent contractors in the Philippines is relatively easy to do, cost effective and has potential to help your business. The one area where most businesses run into issues is not making sure their independent contractors are staying compliant with local labor laws and tax burdens. This may be a…

5 Reasons Why You Should Outsource to the Philippines

This post provides the five reasons why you should outsource to the Philippines. 5 Reasons Why You Should Outsource to the Philippines Introduction When it comes to outsourcing, the Philippines is a popular option among American businesses. There are plenty of other countries to choose from but here are five…

Connext makes INC 5000 List of Fastest Growing Private Companies in America

Connext Global Solutions Makes Debut Appearance on the Inc. 5000 2022 List Fastest-Growing Private Companies in America Honolulu, HI Innovative remote staffing solution provider, Connext Global Solutions (Connext), today announced the company’s debut at number 3140 on the Inc. 5000 2022 list which recognizes the top 1% of privately heldcompanies…

How to Train Offshore Staff

Offshore staff can be an excellent way to expand your talent reach, rapidly fill open positions, and create the capacity you need to grow. There are a lot of mechanisms and platforms for hiring offshore staff but what do you do next? In most cases, offshore staff will have experience…

How Remote Staffing Helps Ensure Business Success

How Remote Staffing Helps Ensure Business Success The article discusses how remote staffing helps ensure business success. In the United States, the talent gap is at a record high. The U.S. Bureau of Labor Statistics reported that the number of job openings was at a record high of 11.5 million on the…

Top Business Process Outsourcing (BPO) Companies in Baguio

The article discusses top business process outsourcing companies in Baguio. Top Business Process Outsourcing (BPO) Companies in Baguio Baguio is a highly urbanized city in the Cordillera Administrative Region. The city serves as the regional center of the Cordillera Administrative Region. The city’s population as determined by the 2020 Census was 366,358.…

How to Outsource Help Desk to the Philippines

The article discusses how to outsource Help Desk to the Philippines. How to Outsource Help Desk to the Philippines Consumers believe that excellent support is defined by having a friendly representative (67%), quick resolution (61%), favorable outcome (57%), is convenient (47%) and is personalized (16%). 90% of consumers worldwide consider…

How to Outsource Lead Generation to the Philippines

Businesses outsource operations overseas to locations such as the Philippines to take advantage of lower costs. The Philippine business process outsourcing (BPO) industry and call center industry largely contribute to the country’s economy. The Philippine BPO industry contributes nearly $30 billion to the economy each year. It is estimated that…

How to Outsource Web Design to the Philippines

The article discusses how to outsource web design to the Philippines. How to Outsource Web Design to the Philippines The demand for technical and IT jobs has increased. According to the U.S. Bureau of Labor Statistics, the employment in computer and information technology occupations is projected to grow 13 percent from…

Sales Outsourcing: How to Outsource Sales to the Philippines

How to Outsource Sales to the Philippines In Business Process Outsourcing, businesses can choose talent with the right technical expertise, and build a dedicated team of outsourced employees who have highly specialized skills perfect for providing industry-specific business support. One type of business process outsourcing is Sales Outsourcing. Sales Outsourcing…

6 Ways Outsourcing Benefits the Global Economy

The article discusses 6 Ways Outsourcing benefits the Global Economy. 6 Ways Outsourcing Benefits the Global Economy Photo by Yan Krukov Introduction Ever wondered what outsourcing could do for your business? Outsourcing involves taking business tasks and sending them to another country or continent to be accomplished by a third…

Top Business Process Outsourcing (BPO) Companies in Pasig

The article lists top business process outsourcing (BPO) companies in Pasig City, Manila, Philippines. Top Business Process Outsourcing (BPO) Companies in Pasig Pasig City is situated on the southeastern end of Pasig River and has a land area of 34.32 sq km (3,432 hectares). The city has 2 legislative Districts…

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Top Business Process Outsourcing (BPO) Companies in Taguig

The article discusses top business process outsourcing (BPO) companies in Taguig. Top Business Process Outsourcing (BPO) Companies in Taguig Taguig is one of highly urbanized cities of the Philippines located southeast of the National Capital Region. Taguig has a land area of 45.21 square kilometers. Its population as determined by…

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Top Business Process Outsourcing (BPO) Companies in Davao

The article discusses some of the top business process outsourcing (BPO) companies in Davao. Top Business Process Outsourcing (BPO) Companies in Davao The Davao region has a 5.9 percent GDP growth above the national level as of 2021. If you are planning to outsource services to Davao, here are…

Top Business Process Outsourcing Companies in Makati Metro Manila

Top Business Process Outsourcing (BPO) Companies in Makati Metro Manila

The article discusses top business process outsourcing (BPO) companies in Makati, Manila, Philippines. Top Business Process Outsourcing (BPO) Companies in Makati Metro Manila If you are planning to outsource services to the Philippines, Metro Manila has several highly urbanized cities available. Makati is one of the urbanized cities in Metro…

How a leading IT expense management software company used Connext to help expand their global footprint

How a leading IT expense management software company used Connext to help expand their global footprint Discover how Connext helps clients build adaptive and flexible teams in the Philippines to help them thrive in any economic environment. What does this client do? This client is a leading IT expense management…

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Top Business Process Outsourcing (BPO) Companies in Clark Pampanga

The article discusses Business Process Outsourcing (BPO) Companies in Clark Pampanga. Top Business Process Outsourcing (BPO) Companies in Clark Pampanga The Philippines has several highly urbanized cities, making it a top destination choice of investors who want to provide business process outsourcing (BPO) solutions. One of which is the Clark…

Philippines Time Zone: How to use it to your advantage when offshore staffing

Having employees in different countries, allows you to take advantage of time zone differences that could improve efficiency in your business. Our clients use the Philippines time zone strategically in order to streamline and improve business hours. Here is the current difference in the time zones between the Philippines and…

Top Business Process Outsourcing Companies in Metro Cebu

The article lists the top Business Process Outsourcing Companies in Metro Cebu. Top Business Process Outsourcing Companies in Metro Cebu The Philippines is a top business process outsourcing destination for investors who want to expand operations overseas. The Philippine government, in cooperation with the Philippine Economic Zone Agency (PEZA) which…

How a growing construction accounting firm overcame a bad outsourcing experience and built a highly talented offshore accounting team with Connext

How a growing construction accounting firm overcame a bad outsourcing experience and built a highly talented offshore accounting team with Connext Discover how Connext helps clients build adaptive and flexible teams in the Philippines to help them thrive in any economic environment. What does this client do? This client is…

Outlook: Top 50 Business Process Outsourcing Companies in the Philippines

The article aims to provide an outlook of top Business Process Outsourcing Companies in the Philippines. In Global business process outsourcing destinations, you can find global talent at a much lower cost than hiring domestically. The Philippines is a top business process outsourcing destination for investors who want to expand…

Outsource Live Chat to the Philippines

Outsource Live Chat to the Philippines Live chat is one of the critical components of any comprehensive customer service strategy. More customers are turning to live that then ever to help them solve problems, get questions answered, or even buy products. Most companies however, don’t have the resources to be…

The Top 8 Outsourcing Destinations in the Philippines [2022]

The article lists the Top 8 Outsourcing Destinations in the Philippines as of 2022. The Top 8 Outsourcing Destinations in the Philippines Introduction If you're looking for a great place to set up your outsourcing business, the Philippines is an excellent choice. With over 7,000 islands to choose from and…

How a high growth Fintech company built high quality customer service support offshore

Discover how Connext helps clients build adaptive and flexible teams in the Philippines to help them thrive in any economic environment. What does this client do? This client is a Fintech company that provides instant income and employment verifications for US Employees. What team was built and what do they…

PEO vs. EOR: Which works best for your business?

PEO vs. EOR: Which works best for your business? The article defines Professional Employer Organizations (PEO) and Employers of Record (EOR). Hiring a Professional Employer Organization (PEO) Globally, Professional Employer Organizations (PEOs) have provided many companies support in managing both HR and related administrative functions. The PEO Market provides services…

How to recruit if I work with an International PEO?

How to recruit if I work with an International PEO? Currently, the number of available experienced talent, particularly in the Healthcare and IT industry, is too few to fill in the rising demand. For the Healthcare sector, according to consultancy group Mercer, by 2025, the U.S. will likely face a…

Call Center Outsourcing: How Do I Set Up Phone Systems in the Philippines?

Call Center Outsourcing: How Do I Set Up Phone Systems in the Philippines? The Philippine BPO industry and call center industry largely contribute to the country’s economy. The Philippine BPO industry contributes nearly $30 billion to the economy each year. It is estimated that 1.3 million Filipinos were employed in…

The Philippine Business Process Outsourcing Industry: Overview, Challenges, and Prospects

The article discusses the overview, challenges, and prospects of the Philippine Business Process Outsourcing Industry. The priority of business owners is to grow the business. What is outsourcing? The term “outsourcing” means procuring a business process to a third-party provider. Outsourcing is also referred to as onshoring, offshoring or nearshoring,…

Managing My IT Team in the Philippines

Managing My IT Team in the Philippines According to the Bureau of Labor Statistics, the employment in computer and information technology occupations is projected to grow 13 percent from 2020 to 2030, faster than the average for all occupations. IT sectors are largely delegating IT-enabled services through hiring remote teams, also…

Content Writing Outsourcing in the Philippines

Content Writing Outsourcing in the Philippines Historically, the most popular functions to outsource to the Philippines have been customer service, data entry, medical billing, and other repetitive and predictable tasks. One of the rising trends, that we have even used ourselves, is content writing. Content writing is the creation of…

How to Recruit Employees in the Philippines

How to Recruit Employees in the Philippines Why Recruit in the Philippines? The Philippines is a moderate to highly populated country that contributes to around 1.14% of the total world population. As of 1 January 2022, the population of Philippines was estimated to be 112,321,991 people. With over 100 million people, the…

Business Process Outsourcing Market Outlook [2022]

Business Process Outsourcing Market Outlook The demand for specialized services and expertise in end-use industries has led businesses to tap into the global workforce through Business Process Outsourcing (BPO). In Business Process Outsourcing, businesses can choose talent with the right technical expertise, and build a dedicated team of outsourced employees…

Types of Outsourcing to Grow Your Business

Types of Outsourcing to Grow Your Business In 2019, the global market size of outsourced services was valued at 92.5 billion U.S. dollars, increasing approximately seven billion U.S. dollars from the previous year. The largest share of global outsourcing revenue was generated in the Americas, at 62 billion U.S. dollars in 2019. According…

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Business Process Outsourcing Types by Geographical Location: Onshore vs. Nearshore vs. Offshore

The article discusses the types of business process outsourcing by geographical location. The global business process outsourcing (BPO) market is composed of external or third-party business process outsourcing providers located either onshore, nearshore or offshore. Business Process Outsourcing types by Geographical Location: Onshore vs. Nearshore vs. Offshore The global business…

Top 9 Best Outsourcing Destinations for 2022

Introduction The pandemic truly has changed the way companies have approached their operations and workforce management. While various industries have long ago outsourced talents and services, our collective experience from the past two years truly highlighted the importance of remote work as a way to manage the health crisis. In…

Addressing Customers’ Needs with Customer Service Outsourcing

Addressing Customers’ Needs with Customer Service Outsourcing The article aims to illustrate how Customer Service Outsourcing can address customers' needs. Customers' needs and expectations have evolved. More than 65% of people have higher expectations for customer service today than they did three to five years ago. In fact, 64% of…

Creating Stability in The Great Resignation with Co-Sourcing

Creating Stability in The Great Resignation with Co-Sourcing The article aims to discuss the importance of Co-Sourcing during the Great Resignation. In 2021, more than 47 million workers quit their jobs. “The Great Resignation”, as it is coined, has greatly disrupted the labor market landscape. 4.3 million Americans also quit their jobs…

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IT Outsourcing: Why do Companies Outsource IT Services?

The IT outsourcing market share is expected to increase by USD 97.51 billion from 2019 to 2024. The growth momentum of the market will accelerate at a CAGR of 5% during the forecast period. According to Statista's Technology Market Outlook (TMO), the IT outsourcing industry is divided into administration outsourcing, application outsourcing, web hosting, and…

What is an International Professional Employer Organization (PEO)?

What is an International Professional Employer Organization (PEO)? Professional Employer Organizations (PEOs) provide services to 173,000 small and mid-sized businesses, employing 4 million people. There are 487 PEOs in the United States. The 4 million worksite employees were paid $216 billion in 2020. The total employment represented by the PEO…

What are Co-sourcing Services?

What are Co-sourcing Services? Co-sourcing is a new spin to traditional outsourcing. It can even be thought of as an international Professional Employer Organization (PEO) service, just a little bit extra. Co-sourcing was created to address the pain points in both traditional outsourcing and International PEO models. Co-sourcing is the…

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What are Traditional Outsourcing Services?

What are Traditional Outsourcing Services? In a Traditional Outsourcing model, the vendor performs a service for the end customer. Services range from call center support, transaction management, content moderation, bookkeeping, etc. This model is incredibly common with its fairly low effort. This model, however, has also created a lot of…

What are International Professional Employer Organization (PEO) Services?

What are International Professional Employer Organization (PEO) Services? Professional Employer Organizations or PEOs provide services to 173,000 small and mid-sized businesses, employing 4 million people. There are a total of 487 PEOs in the United States. International professional employer organizations (PEO) do the same things that a local PEO would…

What are Freelance Services?

What are Freelance Services? Freelance Service websites like Upwork and Fivver are now incredibly common. They allow companies access to a global talent marketplace in searching for employees, be it part-time or full-time, that can fulfill their needs. Freelance Service websites are great for small businesses with a small or…

Best Customer Service Outsourcing Companies

Best Customer Service Outsourcing Companies According to a study conducted by Grand View Research, the global business process outsourcing market was valued at USD 245.9 billion in 2021 and is projected to expand at a compound annual growth rate (CAGR) of 9.1% from 2022 to 2030. The customer care outsourcing…

Top IT Help Desk Outsourcing Providers

Top IT Help Desk Outsourcing Providers The shift from a product-centric to a customer-centric approach has prompted organizations to reassess and refocus their IT help desk outsourcing strategies on improving the customer experience. Let’s take a look at what top business process organizations have done to address their customers’ IT…

Connext Work Life in the Time of Pandemic

Connext Work Life in the Time of Pandemic At the onset of the COVID-19 pandemic, businesses across all industries experienced high disruptions to business operations. The need to provide business continuity was of utmost importance. Slowly, the modern workplace was redefined. Work transitioned from in-office setup to a hybrid setup.…

Software Outsourcing: The Growing Demand for Software Roles and the Role of Outsourcing

Software Outsourcing: The Growing Demand for Software Roles and the Role of Outsourcing The article aims to discuss how business process outsourcing, particularly software outsourcing helps IT sectors. The global IT outsourcing market were valued at USD 333.7 billion in 2019, and it is expected to reach USD 397.6 billion…

Building a Better Back Office with Business Process Outsourcing

Building a Better Back Office with Business Process Outsourcing The article illustrates how business process outsourcing can help you build a better back office. Businesses outsource primarily to increase efficiency (24%) and receive assistance from an expert (18%). (Clutch) Aside from improving front-office or customer-facing operations such as customer service,…

Business Process Outsourcing: Building a Customer-centric Call Center

Business Process Outsourcing: Building a Customer-centric Call Center According to the Technavio 2020-2024 report, the global call center outsourcing market is poised to grow by USD 14.05 billion during 2021-2025, progressing at a CAGR of over 3% during the forecast period. The goal in customer service is to put customers first. This…

Delivering A Customer-Centric Approach in Business Process Outsourcing

Delivering A Customer-Centric Approach in Business Process Outsourcing Adopting a Customer-Centric approach in business process outsourcing entails directing operational efforts in providing customer satisfaction and improving the overall customer experience (CX). CX as a Priority According to a study by Walker, 86% of consumers will pay more for a better…

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How Startups Benefit from Business Process Outsourcing

The article aims to discuss how startups benefit from business process outsourcing. How Startups Benefit from Business Process Outsourcing 66% of new businesses will outsource services to other businesses according to a survey from Freshbooks. In a Clutch survey, 37% of small businesses outsourced a minimum of one important business…

Business Process Outsourcing: How Do I Train Staff Effectively?

The article discusses how do provide effective training for business process outsourcing staff. Business Process Outsourcing: How Do I Train Staff Effectively? Training, upskilling and reskilling are the top priorities of businesses. A study by MIT Sloan School of Management found that a 12-month workforce training program focused on soft…

Business Process Outsourcing: Connext Global Solutions conducts Employee Wellness Activities

Business Process Outsourcing: Connext Global Solutions conducts Employee Wellness Activities With the increased priority and investment of companies in the wellbeing of its employees, business process outsourcing provider Connext Global Solutions conducted several employee wellness activities throughout the COVID-19 pandemic. Connext Global Solutions is a business process outsourcing provider…

Employee Wellness in Business Process Outsourcing

Employee Wellness in Business Process Outsourcing The COVID-19 pandemic has accelerated the priority for health and wellness across all industries, including business process outsourcing. In a November 2020 survey of benefit consultants in the United States, it was shown that 82.31 percent of companies had strongly increased their interest in…

Employee Satisfaction in Business Process Outsourcing: Best Practices

Employee Satisfaction in Business Process Outsourcing: Best Practices Employee satisfaction is a priority in today’s business process outsourcing workplace. To help foster employee satisfaction, here are some best practices: Regular Communication The digital transformation of the workplace enables businesses to function and communicate effectively. Cloud-based collaboration platforms such as Zoom,…

Business Process Outsourcing: Connext Global Solutions Receives High Employee Satisfaction

Connext Global Solutions Receives High Employee Satisfaction The article aims to discuss the importance of employee satisfaction in business process outsourcing and how Connext Global Solutions provides employee satisfaction. A positive work culture results in high employee satisfaction. 74% of employees in the U.S. believe that company culture is one…

Aligned Incentives and Planned Implementation for Successful Business Process Outsourcing

Aligned Incentives and Planned Implementation for Successful Business Process Outsourcing 57% of companies use business process outsourcing to concentrate on core issues, operations, and activities. (Statista) In business process outsourcing, providers need to address your company’s staffing, transformational and operational strategies. The key to an effective business process outsourcing model…

Business Process Outsourcing KPIs to Ensure Growth

Business Process Outsourcing KPIs to Ensure Growth The perfect business process outsourcing provider understands the responsibility of streamlining business processes. Part of this is setting key performance indicators to assess the efficiency and quality of services. Customer Service To measure whether customer service, issue handling and resolution of respective customers…

Top Business Process Outsourcing Options to Unlock Growth

Top Business Process Outsourcing Options to Unlock Growth Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to be handled by a party outside of the company. According to a study conducted by Grand View Research, Inc., the global Business Process Outsourcing market is expanding…

Key Benefits of Remote Staffing

Key Benefits of Remote Staffing The article aims to discuss key benefits of remote staffing. Aside from providing a cost-effective solution, here are the primary benefits of remote staffing: Bridge the In-house Talent Gap The U.S. Bureau of Labor Statistics reported that the number of job openings was at a record…

Remote Staffing: Connext Global Solutions Ensures Information Security for Remote Staff

Remote Staffing: Connext Global Solutions Ensures Information Security for Remote Staff The article discusses the importance of information security in remote staffing. According to a study by Owl labs, globally, 16% of companies are fully remote. The World Economic Forum referred to remote work as, “one of the biggest drivers of transformation…

Connext Global Solutions Provides Secure Business Process Outsourcing Solutions

Connext Global Solutions Provides Secure Business Process Outsourcing Solutions The article discusses the importance of providing secure business process outsourcing solutions. The average cost of a data breach is around 3.86 million U.S. dollars, but financial repercussions vary a lot depending on the region, organization size, and industry. The average…

Remote Work Compliance in Remote Staffing

Remote Work Compliance in Remote Staffing The article aims to discuss the role of compliance requirements in remote staffing. Pre-pandemic, businesses expected that in five years 38% of their remote workforce would be fully remote, while today they expect 58% to be fully remote in five years. Partnering with…

Establishing Effective Communication in Remote Staffing

The article aims to discuss effective communication strategies in a remote staffing setup. Invest in Suitable Communication Software for your Remote Staff The modern workplace is hybrid. With a new workplace setup comes the capability of organizations to adapt to the requirements that come with it. Since most of the…

Business Process Outsourcing: The Key to Business Growth

The Growth of the Business Process Outsourcing Industry According to a study conducted by Grand View Research, Inc., the global business process outsourcing market was valued at USD 245.9 billion in 2021 and is projected to expand at a compound annual growth rate (CAGR) of 9.1% from 2022 to 2030.…

Software Outsourcing: What roles can I assign to my Remote Software Development Team?

Effective Software Outsourcing relies largely on the technical expertise, workflow management, delegation of service, team structure and business processes. Software Outsourcing has been the go-to solution of key businesses with its business value and strategic advantage. Read our previous article to learn more on how Software outsourcing can unlock business…

The Value of Employee Retention in Remote Staffing

The Value of Employee Retention in Remote Staffing The Remote Staffing Model According to Upwork’s Future Workforce Report, 38 percent of hiring managers predict their staffs will be remote in the next decade. Additionally, the World Economic Forum referred to remote work as, “one of the biggest drivers of transformation of business…

2022 Staffing Industry Trends and The Role of Remote Staffing

2022 Staffing Industry Trends and The Role of Remote Staffing Remote Staffing helps solve the relevant challenge of staffing and other relevant emerging staffing trends: The Talent Gap is at a Record High The U.S. Bureau of Labor Statistics reported that the number of job openings was at a record high…

2022 Offshore Accounting Trends

2022 Offshore Accounting Trends This article discusses some prevailing offshore accounting trends. Among the most commonly outsourced jobs in small businesses are accounting and IT. 71% of financial service executives outsource or offshore some of their services… Small business outsourcing stats show that 37% of all accounting and IT tasks get outsourced.…

Key Drivers of Middle and High-value Jobs in Philippine Outsourcing

Key Drivers of Middle and High-value Jobs in Philippine Outsourcing The following article enumerates key factors contirbuting to the development of mid and high-value jobs in Philippine outsourcing. Based on the Philippine labor demand projections for 2016 to 2022, 14% (roughly one out of seven jobs) of the country's employment…

Outsourcing to the Philippines: IT-BPM Jobs Flourish in the Philippines

IT-BPM Jobs Flourish in the Philippines The Philippine Business Process Outsourcing Industry continues to flourish in the Philippines. The Philippines's GDP growth is expected at 6.0% in 2022 and 6.3% in 2023 according to a report by the Asian Development Bank. the Philippines has a 93.6% employment rate which increased…

Why Outsource to the Philippines Amid the Great Resignation?

Why Outsource to the Philippines Amid the Great Resignation? The following article discusses points on why the Philippine business process outsourcing industry has continued to grow amid the Great Resignation. In 2021, more than 47 million workers quit their jobs. Known as “The Great Resignation”, this phenomenon greatly disrupted the labor market.…

Key Economic Milestones of Philippine Business Process Outsourcing

Key Economic Milestones of Philippine Business Process Outsourcing The Philippine Business Process Outsourcing Industry began to flourish as early as 1992. Owing much to both globalization and the country’s government support, the Philippine business process outsourcing industry has continued to contribute to the economy of the Philippines and its people.…

Outsourcing to the Philippines: How To Hire the Right Outsourcing Staff with the Right Technical Skills

Outsourcing to the Philippines: How To Hire the Right Outsourcing Staff with the Right Technical Skills Outsourcing services to third-party providers with offshore teams helps solve the relevant challenge of staffing. In outsourcing to the Philippines of over 110 million people, you have access to a wide, highly specialized talent…

Why Should I Invest In Outsourcing to the Philippines?

The article aims to provide insight on why investors should consider outsourcing to the Philippines. Why Should I Invest In Outsourcing to the Philippines? The Philippines remains a lucrative business process outsourcing destination to investors as it provides countless advantages in its economic landscape. Among its flourishing industries is the…

Top Outsourcing Roles in the Philippines

Top Outsourcing Roles in the Philippines Outsourcing grants businesses technical expertise and competitive advantage. A top global outsourcing destination is the Philippines. The country is composed of a unique talent pool of experienced professionals from diverse industries. Planning on building an offshore team in the Philippines? Here are some sample…

Offshore Accounting Services For Your Remote Team

Offshore Accounting Services For Your Remote Team The article enumerates some offshore accounting services you can delegate to your remote team. The Finance and Accounting Outsourcing market in the U.S. is estimated at US$18.3 Billion in the year 2021. The country currently accounts for a 45.7% share in the global market. Offshore…

Top Software Outsourcing Models

Top Software Outsourcing Models The following article discusses the top software outsourcing models. An effective outsourcing model is one that is properly aligned and structured to fit the business and unlock business growth. In technical fields such as Software development, projects rely on the technical expertise, workflow management, processes, delegation…

How Software Outsourcing Helps Solve the IT Skills Gap

How Software Outsourcing Helps Solve the IT Skills Gap The demand for technical and IT jobs has increased. According to the Bureau of Labor Statistics, the employment in computer and information technology occupations is projected to grow 13 percent from 2020 to 2030, faster than the average for all occupations. These…

Is My Data Secure When Outsourcing to the Philippines?

A critical factor to consider when outsourcing services to the Philippines or any other global outsourcing desination is security. The Philippines has stringent laws on data security and protection. Republic Act No. 10173, more commonly known as the Data Privacy Act of 2012 (DPA) requires privately owned businesses including business process…

Why is the Philippines an Ideal Business Process Outsourcing Destination?

The article aims to show how the Philippines is an ideal business process outsourcing destination. Global outsourcing destinations offer a lot of benefits for businesses planning to outsource. Among the top business process outsourcing destinations is the Philippines, a Southeast Asian archipelago of more than 7,100 islands located in the…

Customer Service Outsourcing: Multichannel Support vs. Omnichannel Support

Customer Service Outsourcing: Multichannel Support vs. Omnichannel Support This article discusses key differences between customer service outsourcing support types which are Multichannel Support vs. Omnichannel Support. 15 years ago the average consumer typically used two touch-points when buying an item and only 7% regularly used more than four. Today consumers…

Building Customer Loyalty with Customer Service Outsourcing

The article aims to illustrate how Customer Service Outsourcing can aid in customer loyalty. A NPS Promoter score has a customer lifetime value that’s 600%-1,400% higher than a Detractor. (Bain & Company) Nearly three out of five consumers report that good customer service is vital for them to feel loyalty…

Customer Service Outsourcing: Customer Service vs. Customer Experience

The article aims to discuss key differences of customer service and customer experience and how focusing and improving on these two can unlock growth: Customer Service Outsourcing: Customer Service vs. Customer Experience The terms Customer Service and customer experience are used interchangeably. However, these terms both have distinct definitions and…

Customer Service Outsourcing: Key Customer Service Software Features

Customer Service Outsourcing: Key Customer Service Software Features Key customer service outsourcing software features are critical in business operations. The customer service software market is expected to grow at a CAGR of around 17% during the forecast period. (FutureMarketInsights) The use of call center and customer service software is essential in…

Types of Business Process Outsourcing

Types of Business Process Outsourcing The business process outsourcing market is expected to grow by USD 40.16 bn from 2020 to 2025. The growth momentum of the market is projected to accelerate at a CAGR of 4% during the forecast period. Business Process Outsourcing, or BPO, refers to the process of contracting standard business…

Customer Service Outsourcing: The Human and Robotic Contact Center Workforce

Customer Service Outsourcing: The Human and Robotic Contact Center Workforce The Customer service outsourcing market is one of the fastest growing markets in the outsourcing industry. According to the Technavio 2020-2024 report, the global call center outsourcing market is poised to grow by USD 14.05 billion during 2021-2025, progressing at a CAGR…

Business Process Outsourcing: Industries that Benefit from Data Entry Outsourcing

Business Process Outsourcing: Industries that Can Benefit from Data Entry Outsourcing

Business Process Outsourcing: Industries that Can Benefit from Data Entry Outsourcing The data-entry outsourcing services market share is expected to increase by USD 504.12 million from 2020 to 2025, at a CAGR of 5.95% according to a report by Technavio. Business Process Outsourcing enables you access to delegating back-office and…

Customer Service Outsourcing: Types of Call Centers

Customer Service Outsourcing: Types of Call Centers Call centers provide direct assistance to customers on their concerns at each point of the customer journey. Services in a call center range from providing customer service such as order processing, subscription renewals, to growing the customer base such as finding and converting…

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Customer Service Outsourcing Solutions: Outbound Call Center Services

Customer Service Outsourcing Solutions: Outbound Call Center Services In an Outbound call center, customer service outsourcing specialists make the calls to customers and initiate contact for the purpose of growing the customer base. Here are some Outbound call center services you can assign to your customer service outsourcing provider: Appointment…

Customer Service Outsourcing: Inbound Call Center Services

Customer Service Outsourcing: Inbound Call Center Services 89% of consumers are more likely to make another purchase after a positive customer service experience. (Salesforce Research) Call centers provide customer support and contribute to customer experience. A type of call center is an inbound call center that receives incoming calls from…

Customer Service Outsourcing Teams: Roles & Functions

Customer Service Outsourcing Teams: Roles & Functions 89% of consumers are more likely to make another purchase after a positive customer service experience. (Salesforce Research) 93% of customers are likely to make repeat purchases with companies who offer excellent customer service. (HubSpot Research) It is essential to be able to…

Key Customer Service Outsourcing Metrics

Key Customer Service Outsourcing Metrics 68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences. (HubSpot) In order to maintain excellent customer service outsourcing providers need quantifiable measures of customer service and customer experience. Utilize both…

Customer Service Outsourcing: Improving Agents’ Performance

Customer Service Outsourcing: Improving Agents’ Performance In Customer Service Outsourcing, delivering consistent and quality customer service across customer touchpoints is necessary in building and nurturing relationships. 93% of customers are likely to make repeat purchases with companies who offer excellent customer service. (HubSpot Research) 68% of consumers say they are…

Upskilling Remote Staff: Advantages and Best Practices

Upskilling Remote Staff: Advantages and Best Practices This article aims to illustrate some advantages of upskilling remote staff and best practices for your upskilling strategy. U.S. job listings are at a record-high at 9.2 million, but there are not enough job-takers. (MarketWatch) In the 2021 Bureau of Labor Statistics report,…

Getting Started with Remote Staffing: Things to Consider

Getting Started with Remote Staffing: Things to Consider Remote staffing is the process of businesses hiring, building, managing a dedicated team or staff through an external or third-party service provider located either onshore, nearshore or offshore to support business processes. When considering remote staffing, it is important to determine these…

Key Customer Service Outsourcing Skills

Key Customer Service Outsourcing Skills The objective of this article is to discuss key customer service outsourcing skills. The global call center outsourcing market is poised to grow by USD 14.05 billion during 2021-2025, progressing at a CAGR of over 3% during the forecast period. (Technavio 2020-2024 report) The Customer service…

How Business Process Outsourcing Can Improve Cash Flow

How Business Process Outsourcing Can Improve Cash Flow This article aims to discuss how business process outsourcing providers can improve cash flow. According to a U.S. Bank study, a whopping 82% of businesses that failed cited cash flow problems as a factor in their failure. (Fundera) Improving cash flow is a key factor…

Practical Applications of Robotic Process Automation (RPA)

Practical Applications of Robotic Process Automation (RPA) This article aims to illustrate some practical applications on the integration of Robotic Process Automation. In the recent Deloitte Global RPA Survey, one of the survey’s key findings is that the benefits of RPA adoption are significant. Payback was reported at less than…

How Business Process Outsourcing Can Help Solve Staffing Shortages

How Business Process Outsourcing (BPO) Services Can Help Solve Staffing Shortages This article discusses how some industries can benefit from Business Process Outsourcing (BPO). As of December 2021, there were about 10.93 million job openings in the United States. According to the Bureau of Labor Statistics, 4.3 million Americans also quit their jobs during…

How Remote Staffing Providers Can Add Business Value

How Remote Staffing Providers Can Add Business Value Remote Work Is The New Normal This article aims to discuss how remote staffing providers can add business value. According to a study by Owl labs, globally, 16% of companies are fully remote. Global talent network Andela surveyed 100 CTOs and VPs of…

Customer Service Outsourcing: Best Practices

Customer Service Outsourcing: Best Practices Business Process Outsourcing is the process of delegating to a third-party service provider non-core functions done in-house. Front Office outsourcing is a type of business process outsourcing that involves the provision of services like inbound or outbound telephone conversations, electronic mail, fax, chat, video and…

What To Look For In A Business Process Outsourcing Provider

What To Look For In A Business Process Outsourcing Provider The People, Processes and Technology (PPT) Framework is an essential framework in improving business operations. This is also a key framework in Business Process Outsourcing. When planning to outsource to a service provider, it is important to keep this framework…

Improving Customer Experience with Robotic Process Automation (RPA)

Improving Customer Experience with Robotic Process Automation (RPA) Omnichannel call center support is a type of support that delivers consistent customer service across all channels and customer touchpoints with the goal of delivering personalized, seamless and more importantly, an augmented customer experience. According to Customer Think, 95% of customers get…

Remote Work and How Remote Staffing Can Help

Remote Work and How Remote Staffing Can Help Upwork's Future Workforce Report 2021 is a representative survey of 1,000 U.S. hiring managers’ hiring preferences. The findings of the survey reveal that 40.7 million American professionals, nearly 28% of respondents, will be fully remote in the next five years, up…

Trends in the Customer Service Outsourcing Market

Trends in the Customer Service Outsourcing Market Customers demand quick, responsive and effective customer support. This is where providing seamless customer service steps in. Customer service is the direct involvement and assistance provided by a business to customers on their concerns at each point of the customer journey. One of…

Current Staffing Challenges in the United States

Current Staffing Challenges in the United States: The Great Resignation In 2021, more than 47 million workers quit their jobs. “The Great Resignation”, which is used to describe this phenomenon, is one of the buzzwords that appeared during the pandemic to describe a large number of employees leaving jobs. Two of the…

How SEM Outsourcing Can Add Value to Your Business

How Search Engine Marketing (SEM) Outsourcing Can Add Value to Your Business Almost 30 percent of global web traffic is generated via online search usage, showing the vital role these platforms play in directing and navigating user flows to different websites. (Statista) In digital marketing, visibility means visibility across digital…

Healthcare Outsourcing: Sample Roles for your Offshore Healthcare Staff

Healthcare Outsourcing: Sample Roles for your Offshore Healthcare Staff The global healthcare BPO market is projected to reach USD 468.5 billion by 2026 from USD 296.4 billion in 2021, at a CAGR of 9.6% during the forecast period. (MarketsandMarkets) Roughly 25% of all U.S. hospital spending consists of administrative costs.(Commonwealthfund) It…

Managing Remote Workers – Challenges and Best Practices

Understanding the challenges associated with managing a remote workforce is vital to your success. Even before the outbreak of the COVID-19 pandemic, home-based working or telecommuting has been an increasing preference among companies and employees alike. The brick-and-mortar cost savings, the gains in work-life balance, the transportation and personal conveniences are…

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Improve Customer Experience with IT Help Desk Outsourcing

Improve Customer Experience with IT Help Desk Outsourcing The shift from a product-centric to a customer-centric approach has prompted organizations to reassess and refocus their strategies on building customer relationships. A key customer-centric approach of organizations is banking on customer-facing support functions focused on the overall customer experience. Part of…

Telecom Outsourcing

Telecom Outsourcing Next Generation Technology and the Rise of Smartphone Subscriptions The number of smartphone subscriptions worldwide today surpasses six billion and is forecast to further grow by several hundred million in the next few years. China, India, and the United States are the countries with the highest number of smartphone…

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Top Human Resource (HR) Outsourcing Functions for your Business

Hire, Train, Retain Top Talent with Human Resource (HR) Outsourcing The Human Resource (HR Function) is integral in a business and is a critical aspect to an organization's strategies. Companies value top talent and corresponding employee support and robust company culture, which is why the role of a robust HR…

Connext Sees Tremendous Growth in 2021

Connext Global Solutions Highlights 71% Company Growth in 2021, Expanded Leadership Team, Emphasizes Focus on Customer Service Co-Sourcing Honolulu, HI – February 15, 2022 -- Connext Global Solutions (Connext) is helping mid-sized businesses tackle the workplace shortage head-on with innovative remote staffing solutions. Today, the company announced significant growth in 2021,…

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Top 10 Customer Service Software [2024]

In the ever-evolving landscape of business, maintaining an excellent customer experience is required. This 2024, businesses are increasingly relying on robust customer service software to achieve just that. Customer service software is integral in supporting businesses in managing and maintaining an excellent customer experience. Typically, the features of customer service…

Telecom Expense Management Outsourcing

Telecom Expense Management Outsourcing Globalization has brought about innovations in information and communication technology, especially data-driven concepts and technologies such as Big data, Internet of Things, cloud platforms, machine learning, artificial intelligence,and robotic process automation. Since the start of Covid-19, 85% of executives said their businesses have somewhat or greatly…

An Introduction to Co-Sourcing

The definition of co-sourcing is having internal and external staff working together to complete the activities necessary to run a business. Why? Companies choose co-sourcing as a middle ground to gain the cost benefits and expertise associated with an outsourced staff while maintaining control over data security, business process, and…

Improve Customer Experience with an Omnichannel Call Center

Improve Customer Experience with an Omnichannel Call Center Technological innovations are everywhere. Almost all transactions, from personal to business-related ones, involve the use of technology. Technology is embedded in our daily lives. We now have interactive voice responses (IVRs), smartphone assistants, and operating systems powered by innovative technologies such as…

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Typical Outsourcing Model vs. Co-Sourcing Model: Which is Better?

Typical Outsourcing Model vs. Co-Sourcing Model: What’s Better? Outsourcing refers to the process of contracting standard business functions to be handled by a party outside of the company. The most popular functions in outsourcing are Finance, Human Resources and Information Technology, largely due to the transactional nature of their business…

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Top 10 Call Center Service Software [2024]

Top 10 Call Center Service Software As businesses navigate the ever-evolving landscape of customer service, they rely on cutting-edge technology to streamline operations and enhance customer experiences. In this digital era, call center software plays a pivotal role in Contact Center as a Service (CCaaS), offering solutions for inbound and…

Types of Accounts Payable Outsourcing Services

The Finance and Accounting Outsourcing market in the U.S. is estimated at US$18.3 Billion in the year 2021. The country currently accounts for a 45.7% share in the global market. (Strategyr) Accounting functions require a specific skill set which makes accounting related tasks the top outsourced function, next to IT…

Blockchain in Finance and Accounting Outsourcing

Blockchain: it’s everywhere. This buzzword is commonly being brought up in business insights, current trends, technology forums and conferences. What is Blockchain? Blockchain is an emerging technology shaping and disrupting the world we live in. With blockchain technology, all confirmed transactions completed are recorded in a decentralized system and are…

Why Outsource Functions to Virtual Assistants in the Philippines?

The collective remote work mindset brought about by the COVID-19 pandemic has accelerated the need for remote virtual assistants, enabling seamless transition of outsourcing services and integrating virtual assistants into the business. What is a Virtual Assistant? Virtual Assistants, sometimes referred to as virtual office assistants, freelancers or gig workers,…

Expand Offshore with Staffing Augmentation – Best Practices and Benefits [2022]

On-Demand Economy We live in an On-demand economy. As the name implies, everything is practically on-demand. Thanks to technological advancements and innovations, everything is readily available at our fingertips, literally and figuratively. The on-demand economy is revolutionizing daily end-to-end activities and transactions from ride-sharing platforms, grocery checkouts, mobile marketplace, and…

Employee Engagement in Offshore Teams

The COVID-19 pandemic has forced organizations to rethink how to manage the workflow and the workforce. The future of work is all about building and managing a distributed workforce. With this changing workforce model comes the challenge of organizations of maintaining or developing a positive organizational culture and engagement. According…

How Business Process Outsourcing can Unlock Business Growth

The article illustrates how Business Process Outsourcing can unlock business growth. Business Process Outsourcing Business Process Outsourcing, or BPO, is the process of contracting standard business functions, particularly those that are non-core, to be handled by a third-party provider. The Relevance of Business Process Outsourcing Businesses nowadays are looking at…

Service Delivery: Staff Augmentation vs. Managed Services Model

The article discusses the difference between Staffing Augmentation Model and the Managed Services Model. Can anyone think of a company that doesn't outsource something? out·source – verb 1.obtain (goods or a service) from an outside supplier, especially in place of an internal source. "you may choose to outsource this function to another company or…

Benefits of Outsourcing Medical Billing Services

Roughly 25% of all U.S. hospital spending consists of administrative costs. (Commonwealth Fund) One such administrative function that requires attention to detail and effort, taking up most of the time of healthcare providers, is medical billing. There are countless benefits from outsourcing medical billing services to an offshore outsourcing provider. Efficient…

The Four Major Factors Contributing to Bad Customer Service and Offshore Agents is not one of them!

Great customer service can be a major differentiator for an organization and bad customer experience can have serious consequences impacting the business. C-suite executives such as VPs and Customer Experience and Client Success Officers around the world are constantly striving to improve customer service with new technology, tools, and data.…

3 Drivers of Digital Transformation

In 2018, digitally transformed enterprises accounted for 13.5 trillion U.S. dollars of the global nominal GDP, in 2023 they are forecast to account for 53.3 trillion U.S. dollars, more than half of the overall nominal GDP. (Statista) The need for a digital-first, data-driven approach forces digitization and ultimately, digital transformation.…

4 Key Elements of Offshore Teams

Offshoring is the innovative practice of basing in-house business processes, especially those that are non-core, to a provider that has service capabilities that are relatively cost-effective. Some sample offshore roles are labor services such as staffing solutions for roles ranging from customer service, back-office to software and application development. With…

Drivers of IT Outsourcing in Healthcare

Amid the COVID-19 crisis, the global market for Healthcare Business Process Outsourcing estimated at US$248.2 Billion in the year 2020, and is projected to reach a revised size of US$449.8 Billion by 2027, growing at a CAGR of 8.9% over the analysis period 2020-2027. (ReportLinker) The global market for healthcare…

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Business Process Outsourcing Trends for 2022

The Business process outsourcing industry is constantly evolving. Throughout 2021, the industry experienced both innovations and challenges. With the start of another year, new technology and business trends continue to shape the business process outsourcing sector. Cloud computing solutions According to predictions from Gartner, global spending on cloud services…

Trends Shaping the Financial Services Industry

The digital experience has redefined the way customers respond and interact. A closer look into some of these trends allow insights into how data and technology that continue to shape and transform the Financial Services Industry. Hyper-Personalized Experience The relevance of understanding data and how to use that data to…

The Role of Blockchain in Healthcare

Healthcare blockchain can redefine Healthcare that is secure and cost-effective yet readily transparent and accessible, allowing quick access.

Improve Patient Experience with Healthcare Outsourcing

The global Healthcare BPO market size is projected to reach US$ 316930 million by 2027, from US$ 178070 million in 2020, at a CAGR of 8.6% during 2021-2027. (Valuates) Healthcare outsourcing is the practice of healthcare organizations outsourcing services, particularly non-core business functions, to third-party providers. The Healthcare Outsourcing market continues…

Live Chat: Customer Experience in the Cryptocurrency and NFT Market

The article talks about customer experience through live chat in the Cryptocurrency and NFT Market. The overall market capitalization of cryptocurrency as of 2021 topped $3 trillion. (Bloomberg) According to the market research website CoinMarketCap.com, approximately 15,000 different cryptocurrencies are traded publicly. The bitcoin market is lucrative to investors and traders…

Hybrid Work to Drive Digital Transformation

With the shift in the labor market brought about by the COVID-19 pandemic comes the option of businesses, including business process outsourcing, to adopt a new workplace: the hybrid workplace. This model allows for a workplace where a businesses has employees who report in the office (onsite), work remotely (offsite),…

Connext: Expert Outsourcing In The Cloud

Connext: Expert Business Process Outsourcing In The Cloud

Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to be handled by a party outside of the company. The global business process outsourcing market size was valued at USD 232.32 billion in 2020 and is expected to register a compound annual growth rate (CAGR)…

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An Overview of the BPO Industry in Sri Lanka

The Business process outsourcing (BPO) sector has become an essential emerging sector of Sri Lanka’s economy. Sri Lanka ranked 23rd in the 2021 Kearney Global Services Location Index—Toward a global network of digital hubs Report which measures countries’ capacity to deliver services via financial attractiveness, people skills and availability, business…

Collaboration in Digital Transformation

The global digital transformation market is projected to grow from $469.8 billion in 2020 to $1,009.8 billion by 2025, at a compound annual growth rate (CAGR) of 16.5% during this period (Research&Markets, 2020). 65% of the world’s GDP is predicted to be digitized by 2022 (IMF, 2020). IDC, a global market intelligence…

Business Continuity and How BPOs Can Help

The article discusses the importance of business continuity and how BPOs can help. With the prevalent business disruption in the labor market, businesses need proper planning to safeguard essential functions. Business owners partner with Business Process Outsourcing (BPO) providers primarily to provide business solutions with a reduced cost structure, and…

Build an Expert Offshore Accounting Team

The number of accounting firms in the US in 2021 is 138,000 and it keeps growing. The Finance and Accounting Outsourcing market in the U.S. is estimated at US$18.3 Billion in the year 2021. The country currently accounts for a 45.7% share in the global market. 37% of small businesses outsource their Accounting function.…

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Effective Tips on Outsourcing to an Offshore Property Management Team

The property management industry in the United States generates $88.4 billion in annual revenue and is expected to grow. More than 300,000 property management companies are registered in the United States. The national industry employs over 367,000 workers, excluding self-employed managers. (iPropertyManagement) With the expected growth in the property management industry, property management businesses…

The Importance Of Information Security In Outsourcing

Cloud-based storage makes it possible for companies to access, store and save data virtually and remotely. Recently, companies regard the cloud as the preferred data storage, however with it also comes the vulnerability of data to cloud-based security and information security threats. Cloud-based outsourcing is a growing preference for companies…

Best Practices forMan Overlooking Building Corporate Businesses Planning to Outsource

Best Practices for Businesses Planning to Outsource

The article lists best practices for businesses planning to outsource. Businesses outsource primarily to increase productivity, solve staffing challenges, and reduce cost. According to Tim Mobley, President and CEO of Connext Global Solutions, some common mistakes businesses make when trying outsourcing are as follows: #1 Not getting engagement of the…

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Connext: The Innovative Remote Staffing and Process Solution in Hawaii

The article introduces Connext, a company that offers an innovative remote staffing and process Solution to companies in Hawaii. According to Hawaii Employers Council’s 2021 Employee Turnover & Sick Time Statistics Survey, of the one hundred forty-five (145) organizations surveyed, over one-third of participants (34.5%) reported that their staffing levels…

Enabling Your Growth by providing people, processes, and technology

How Shared Services Can Drive More Value To Your Business

Shared Service Centers are learning to adapt to the changing times brought about by the economy and globalization. They are always looking for ways to increase productivity, agility and scalability in operations. Partner with shared services provided by Connext Solutions and add more value to your business today.

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Build A Support Team of Industry Experts

Build A Support Team of Industry Experts There is a growing need for the business process outsourcing market. Organizations are seeking outsourcing solutions that streamline processes, reduce cost structure, and increase capability through digital transformation. Outsourcing also makes agile operations within an organization possible. Outsourcing: Redefined At Connext, we redefine…

Modern Outsourcing Solutions for the New Normal

Modern Outsourcing Solutions for the New Normal The COVID-19 pandemic has redefined business processes on a large scale. With the onset of the “new normal”, businesses are rethinking and reassessing processes and solutions that can help them leverage with and adapt to the rapidly evolving landscape. Due to the pandemic, businesses must take advantage of avenues where they can maximize their revenue…

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Creating Custom Process Automation Solutions for the Financial Services Industry

Introduction For accountants and accounting techs, generating financial reports requires a long series of tasks, often slow due to the need to connect directly to remote desktops designated for each company. For one financial client, Connext saw the opportunity to use automation to improve the productivity, cycle time, accuracy and…

BPO and the Evolution of the Modern Back Office

The article talks about BPO and the evolution of the modern back office. The great Chinese philosopher, Confucius, once said, “study the past if you would define the future.” Strange way to start, but we hope it will make embracing the depth of our topic a little easier. At first…

Healthcare Outsourcing: Sample Tasks by Function for Specialty Pharmaceutical Company

As the premier provider in healthcare outsourcing, Connext prides itself on custom solutions for healthcare companies of all types and sizes. Here are some sample functions and roles we have filled for a specialty pharmaceuticals company. IV Nursing Department (nurses): IV Nursing SOC calls & compliance survey Medical Necessity Documentation…

Client Engagement Using Real Time Video, The New Normal: Lessons from Connext

The article discusses how the world has changed in ways we have seen and ways have yet to see, such as Client Engagement. Since its December 2019, outbreak, the COVID-19 virus has, in some way, affected the lives of everyone. Global healthcare systems are under siege and nearing exhaustion. Economies…

Loan Operations – Your Path to Automation is through the Philippines

The article discusses how the Philippines can be your path to automation for your loan operations. These days, few executives need to be sold on the benefits of modern automation. A list of perceived advantages will almost certainly begin with increased productivity and production rates, more efficient use of labor…

Business Process Outsourcing and the Philippines

The article discusses business process outsourcing and the Philippines. It’s 1992, the Philippines, a densely populated island nation in Southeast Asia, has grown from a post- World War II population of about 19 million to 68,820,000 and expanding at an annual rate of 2.5 %. Corazon Aquino, the country’s visionary…

Outsourcing Customer Service: A Different Way to Think about it

Traditionally, when someone thinks of outsourcing customer service, they think of massive, bustling call centers with hundred and thousands of call center agents. That may have been normal several years ago, however companies are beginning to outsource more intricate, complicated portions of their customer service function and are benefitting greatly…

Healthcare Staffing: Future Outlook and how BPOs can help

By the Numbers: Healthcare Staffing Trends The global healthcare staffing market size is likely to surpass US$ 47.5 billion by 2027 with a 5.1% Compound Annual Growth Rate, according to new report by Precedence Research. The Bureau of Labor Statistics (BLS) predicts that the healthcare industry as a whole will…

Connext is now SOC-2 Certified

Connext took a step forward as an organization by earning SOC-2 certification. SOC-2 is a detailed audit report that provides information on and certifies an organizations security, availability, processing, integrity, confidentiality, and privacy controls. With a SOC-2 certification in place, Connext can now provide the upmost confidence to our clients,…

Business Process Outsourcing (BPO): An Emerging Industry

I frequently use the term BPO when talking about the Business Process Outsourcing industry and a lot of times get strange, inquisitive looks. People ask all the time, what is BPO? Or say, I have never heard of business process outsourcing before. The Business Process Outsourcing, or BPO, industry is…

Offshore Accounting to Grow Your Business

Offshore, or outsourced, accounting is one of the most popular functions for businesses to outsource. With a total market size of $10bn and more than 70% of financial services executives looking to outsource accounting roles, it is only going to get more popular for businesses of all sizes and industries.…

Business Process Outsourcing for Professional Employer Organizations

Supporting Professional Employer Organizations (PEOs) with Business Process Outsourcing Professional Employer Organizations (PEOs) can benefit greatly from using business process outsourcing to increase productivity. The business process outsourcing industry is widely considered an ‘emerging’ industry and has experienced rapid growth over the last several years, which means it is…

Business Process Outsourcing for Auto Dealers – Connext

Outsourcing for Auto Dealers At Connext Global Solutions, we work with small and medium enterprises in all different types of industries. One of the industries where we have seen quite a bit of growth in the last year has been in the automotive industries. Not necessarily automotive manufacturers, but dealers…

A Ready To Go Growth Strategy for SMEs: Outsourcing

There are more than 10M job openings in the United States today and a significant number of those are coming from small and medium enterprises (SMEs). SMEs are constantly challenged by talent shortages, wage increases, and process challenges, thus can benefit greatly from using an outsourcing vendor to help them…

More than a Virtual Assistant

More than Virtual Assistants Typically when companies or business owners are looking at hiring a virtual assistant (VA), they are looking for someone to perform administrative, creative, or technical tasks to reduce their workload. Virtual assistants are incredibly popular and will get more popular with the rise of remote work.…

5 Trends Impacting the Healthcare Outsourcing Industry

The article lists 5 Trends Impacting the Healthcare Outsourcing Industry. Healthcare companies of all types are starting to see the power of moving certain functions of their business to experts, offshore. The global healthcare outsourcing industry is supposed to reach combined revenues of $468.5 billion by the year 2026. What…

Outsourcing is a gateway to Automation

The Future of Business Workflows Automation is the future of business workflows. Robot process automation and artificial intelligence are now being implemented in some of the world’s largest companies to improve efficiency and cost effectiveness. The challenging part for most companies is finding out where automation can be applied and…

Outsourcing Questions: Top Questions to Ask your Outsourcing Vendor

Outsourcing can be a great way to grow your business. Read this article and get an idea of the top outsourcing questions for your vendor Outsourcing is a great way to grow your business, automate processes, and accelerate toward digital transformation, but depends largely on a great vendor partner. Here…

5 Action Items to Start Growing Your Business By Outsourcing

1. Identify if outsourcing is a fit for your organization Outsourcing is an excellent way for organizations to rapidly fill open positions, reduce cost structure, accelerate the path to digital transformation, improve processes and more. However, it is not right for every organization. Step 1 is identifying if it is…

Five Challenges When Managing Remote Staff and how to address them

The article aims to show the challengers business owners face when managing remote staff and how they can address them. Remote teams is a new concept to some, but is very common to others. Many companies have used virtual assistants and other outsourced employees for years and others have kept…

The Importance of Managing Staffing Levels in Unscheduled Healthcare

A Strategic Imperative The article discusses the importance of managing staffing levels in unscheduled healthcare. A healthcare organization’s vision is to deliver unscheduled healthcare how and when patients need it, whether in the emergency department, urgent care, or via telehealth. Regardless of how patients access care, it must be delivered…

Outsourcing Employee Retention: Why Connext is a top outsourcing company? Excellent Employee retention

The article discusses the importance of employee retention in outsourcing providers.At Connext, we have found success not because of pricing or convenience but because people love our outsourcing service. The big reason for that is our people are awesome, they love what they do, and they are motivated to go…

Why Outsource in the Philippines: Quick Facts on the Philippines

The Philippines is a prime destination for Outsourcing organizations. It often competes with India, South America, and Eastern Europe for talent in the outsourcing space. We love the Philippines not only because they people are awesome but for a variety of other reasons as well. Here are a few quick…

Call Road Map

Are you consistently missing calls that are leading to lost revenue? It happens to a surprisingly large amount of businesses. Enter outsourcing partner. At Connext we customize our call center model to ensure that all of your business needs are addressed. Check out the diagram below to see how we…

SME Model

The Connext outsourcing model is built for one thing, enabling the growth of our clients. In this model we handle the people, facilities, and most of the systems while allowing the client to own what is most important and unique to their business, their specific systems and business processes. Part…

An Overview of Shared Services

At Connext Global Solutions, we are a perfect partner for companies looking to build a shared services model. Shared services is a strategic business model that improves efficiency and effectiveness in businesses with diverse operating units. In the infographic you can see how you can take diverse business units, consolidate…

Traditional Outsourcing Workload Management

Better workload management: Traditional outsourcing vs. Virtual captive model

The article discusses getting workload management right and choosing between the Traditional outsourcing vs. Virtual captive model . The importance of risk management in businesses cannot be understated. As many businesses start to look at outsourcing certain functions it is important to distinguish between traditional outsourcing and a virtual captive…

Want to optimize your banking staff? Flip This Chart!

In order to increase positive customer experience and with it revenue and growth opportunities, you need to have your most experienced, reliable, and talented staff facing the customer. There is no need to have them performing repeatable tasks that are easily automated. Create a positive spiral in your business today…

Why Outsource and How Everyone Can Do It

Outsourcing is typically seen as unreasonable by most mid to small size businesses because of the perceived scale at which it often occurs. In most cases, large companies, such as Amazon, Google, JP Morgan, outsource thousands of employees at once to streamline a process, save costs, or make operations more…

Avoid Setting Unreasonable Expectations in Outsourcing

Imagine the car salesman pitching a brand new, 2021, luxury, 4x4, electric, sports edition, bulletproof SUV for the price of a 1993 Toyota Camry. Something would not add up. This same thing happens in the outsourcing industry and often goes overlooked. Outsourcing is not a terribly challenging concept for folks…

Shared Services: Is it right for your business?

Shared Services Model: Is it right for your business?

The article discusses what shared services is and how it helps your business. Turn the Tables in ’21, adopt a Shared Services Model Shared services is a business model that re-imagines how a company with many different business units operate. In a shared services model, companies connect business units…

How Connext Global Solutions solves Outsourcing Mistakes #5: Lack of Process Clarity

The article aims to discuss how Connext Global Solutions can help solve outsourcing mistakes. Like so many things, everyone understands the importance of good processes and process clarity. Again, like so many other things, it is much easier said than done. At small-scale, team members typically have multiple tasks and…

Outsourcing Mistakes #4: No Ongoing Management and Oversight Plan and how Connext Global Solutions can help

The article aims to discuss how Connext Global Solutions can help solve outsourcing mistakes. No matter what any salesperson may say, outsourced cannot equal out of mind. It starts with incentives. Since it is impossible to have perfectly aligned incentives, there has to be a system or structure for managing…

How Connext Global Solutions solves Outsourcing Mistakes (#3: Not understanding costs both internally and for the partner)

The article aims to discuss how Connext Global Solutions solves Outsourcing Mistakes (#3: Not understanding costs both internally and for the partner). Even with a commodity, which is by definition fungible, the price is not meaningful without specifying some key parameters. Consider oil - the volume, the location, and delivery…

How Connext Global Solutions solves Outsourcing Mistakes #2: Unaligned Incentives

The article aims to discuss how Connext Global Solutions can help solve outsourcing mistakes. Alignment of incentives is a simple concept that is not simple to implement. The fact is, incentives can never be perfectly aligned. Therefore, it is a matter of trade-offs and conscious decisions about which things are…

How Connext Global Solutions Solves Outsourcing Mistakes #1: Lack of Clarity About Objectives.

The article aims to discuss how Connext Global Solutions Solves Outsourcing Mistakes #1: Lack of Clarity About Objectives. Lack of Clarity About Objectives As with many things, it is important to spend time upfront explicitly defining what a company wants to accomplish by building a remote team or outsourcing services. …

Connext Global Solutions: Our Process

I am, a true Seattleite. Being born in South Seattle meant that ever since I was born, I have been a die-hard Seahawks fan, a consistent follower of the fledgling Mariners, and a true nonbeliever that the Super Sonics are now in Oklahoma City. Sports aside, one of my favorite…

Managing a Remote Workforce: The Three Pillars of Accountability

The working environment as we know it has changed for the foreseeable future. Most business have developed a recovery strategy to the pandemic and have been able to breath a collective sigh of relief but are now facing a different set of challenges as they transition to a fully remote…

ConnextTECH

As 2020 came to an end, we at Connext were looking forward to the opportunities to re-imagine our operating system and create new ways to serve clients and help them grow. One of those ideas was the creation of a new branch, ConnextTECH. ConnextTECH is designed to support businesses…

Adopting a Digital Transformation Mindset

The article discusses the importance of adopting a Digital Transformation mindset. One of the most common, but underappreciated challenges with digital transformations are pervasive mental barriers. If these are not addressed, the mindset issues lead to a challenging or unsuccessful journey. At the root of this mindset challenge is the…

Building a winning culture, remotely

Having a winning culture is key to success for a business of any size. We see culture come up a lot in large companies such as Google, Amazon, and Microsoft, but often miss it in small to mid-size companies. Culture is incredibly important for the brand of your company, your…

The Non-Outsourcing Model: People, Process, Solutions

I am, a true Seattleite. Being born in South Seattle meant that ever since I was born, I have been a die-hard Seahawks fan, a consistent follower of the fledgling Mariners, and a true nonbeliever that the Super Sonics are now in Oklahoma City. Sports aside, one of my favorite…

Want to optimize your banking staff? Flip This Chart!

Want to optimize the performance of your banking staff? In order to increase positive customer experience and with it revenue and growth opportunities, you need to have your most experienced, reliable, and talented staff facing the customer. There is no need to have them performing repeatable tasks that are easily…

How could a Minimum Wage Increase Affect your Business?

There’s been a lot of chatter lately about increasing the federal minimum wage from $7.25 an hour to up to $15. Though the idea of a higher minimum wage is nothing new, 2021 has brought the debate back into the public discourse with various measures introduced in Congress. Should such…

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