Customer Service Outsourcing Solutions: Outbound Call Center Services
In an Outbound call center, customer service outsourcing specialists make the calls to customers and initiate contact for the purpose of growing the customer base. Here are some Outbound call center services you can assign to your customer service outsourcing provider:
Appointment Setting
In the same way back-office support specialists schedule corporate meetings and appointments of C-suite teams, outbound customer service support covers scheduling initial meetings and appointments between sales staff and leads.
Lead Generation
Lead generation and list building are critical functions in identifying qualified customers. Lead generation considers factors such as lead availability and budget.
Connext Global Solutions is an established customer service outsourcing provider that can build a dedicated offshore team of experienced leaders and outreach specialists to assist you in finding leads.
Telemarketing
Telemarketing is the practice of outbound calling, also called “cold calling” and emailing the product and service pitch or offer to prospects and qualified leads. This practice of reaching out is done for the purpose of building brand and product awareness to qualified audiences, and for lead engagement.
The Telemarketing industry has grown over the past few years. The market size of the Telemarketing & Call Centers industry in the US has grown 0.1% per year on average between 2017 and 2022. The market size, measured by revenue, of the Telemarketing & Call Centers industry is $23.9bn in 2022.
Telesales
Telesales is another task you can offload to an outbound call center. While Telemarketing is focused on engaging or pitching to prospective customers through product or service awareness, Telesales is built around converting leads into customers.
Customer service outsourcing support specialists in an outbound call center therefore need to meet or exceed target sales growth goals.
The Connext Global Solutions offshore team of outreach specialists is responsible in making outbound calls for growing the customer base and closing deals.
Telesales and Telemarketing functions entail the use of call center software such as Zendesk, RingCentral and Avaya. Connext Global Solutions is capable of working with and integrating current systems and software clients use in their customer service processes. In fact, a number of active Connext clients use contact center software in their operations.
Market Research
Market research is providing buyer or competitor research aimed at collating customer, business, competitor and market insights, and buyer needs and preferences.
This practice is necessary in the development of effective product pitch and call scripts, and further development of innovative solutions.
Connext Global Solutions offers Quality Customer Service Outsourcing Solutions – Outbound Call Center Services
Connext Global Solutions is a business process outsourcing company that powers small to medium businesses by hiring, building, training, and managing offshore remote teams.
Outsource customer service to customer support specialists whose tasks range from: managing amounts of incoming phone calls, lead generation, maintaining customer satisfaction, building trust-based relationships, reports generation, meeting personal/customer service team sales targets and call handling quota, handling issues and provide resolutions, maintaining a customer interaction and records database and other assigned and related roles.
Connext Global Solutions is capable of establishing customized key parameters in close coordination with the client such as:
- Quality
- Productivity
- Skills & Knowledge
- Engagement
- Overall Performance
- And More
Partner with Connext Global Solutions today.
