Types of Business Process Outsourcing The business process outsourcing market is expected to grow by USD 40.16 bn from 2020 to 2025. The growth momentum of the market is projected to accelerate at a…
Read More
Key Takeaways: Mexico is a top nearshore destination with geographic and cultural proximity to the U.S. Enables real-time, Spanish-language support to 559+ million speakers, including 41 M in the U.S. Shared…
Read More
Key Takeaways: Finance & Accounting: Outsourcing supports billing, payroll, ledger updates and reduces manual errors. Healthcare: Medical records, insurance claims, patient data health coding can be managed more accurately and…
Read More
Key Takeaways: Inbound Call Center: Handles calls from customers—resolves issues, processes orders, answers inquiries. Outbound Call Center: Agents proactively reach out for sales, lead generation, outreach, and relationship-building. Hybrid Call…
Read More
Key Takeaways: Outbound teams focus on sales, lead generation, and customer relationship building via calls Uses industry-standard tools like Zendesk, RingCentral, Avaya, with flexible integration into clients' existing systems Services…
Read More
Key Takeaways: 89% of consumers are more likely to make another purchase after a positive customer service experience. (Salesforce Research) Call centers provide customer support and contribute to customer experience.…
Read More
Key Takeaways: Customer Support Associate: First contact, handles inquiries across channels, maintains satisfaction and documentation Team Leader: Oversees day-to-day operations, supports staff training, ensures task quality and productivity Service Delivery…
Read More
68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences. (HubSpot) In order to maintain excellent…
Read More
Key Takeaways: Training and upskilling boost consistency and service quality—89% more likely to retain customers after a positive experience Clear team roles: Team Leads and Service Delivery Managers guide workflows,…
Read More
Upskilling Remote Staff: Advantages and Best Practices This article aims to illustrate some advantages of upskilling remote staff and best practices for your upskilling strategy. U.S. job listings are at…
Read More
Remote staffing is the process of businesses hiring, building, managing a dedicated team or staff through an external or third-party service provider located either onshore, nearshore or offshore to support…
Read More
The objective of this article is to discuss key customer service outsourcing skills. The global call center outsourcing market is poised to grow by USD 14.05 billion during 2021-2025, progressing…
Read More
This article aims to discuss how business process outsourcing providers can improve cash flow. According to a U.S. Bank study, a whopping 82% of businesses that failed cited cash flow problems as a…
Read More
Practical Applications of Robotic Process Automation (RPA) This article aims to illustrate some practical applications on the integration of Robotic Process Automation. In the recent Deloitte Global RPA Survey, one…
Read More
How Business Process Outsourcing (BPO) Services Can Help Solve Staffing Shortages This article discusses how some industries can benefit from Business Process Outsourcing (BPO). As of December 2021, there were…
Read More
Remote Work Is The New Normal This article aims to discuss how remote staffing providers can add business value. According to a study by Owl labs, globally, 16% of companies…
Read More
Key Takeaways: 24/7 responsiveness with AI-powered chatbots, RPA, IoT integration boosts quality Agile operations: daily plans, QA processes, continuous improvement Transparent client partnerships: ongoing feedback, flexible support, expectation alignment Business…
Read More
What To Look For In A Business Process Outsourcing Provider The People, Processes and Technology (PPT) Framework is an essential framework in improving business operations. This is also a key…
Read More
Omnichannel call center support is a type of support that delivers consistent customer service across all channels and customer touchpoints with the goal of delivering personalized, seamless and more importantly,…
Read More
Remote Work and How Remote Staffing Can Help Upwork's Future Workforce Report 2021 is a representative survey of 1,000 U.S. hiring managers’ hiring preferences. The findings of the survey…
Read More
Trends in the Customer Service Outsourcing Market Customers demand quick, responsive and effective customer support. This is where providing seamless customer service steps in. Customer service is the direct involvement…
Read More
The global healthcare BPO market is projected to reach USD 468.5 billion by 2026 from USD 296.4 billion in 2021, at a CAGR of 9.6% during the forecast period. (MarketsandMarkets)…
Read More
Understanding the challenges associated with managing a remote workforce is vital to your success. Even before the outbreak of the COVID-19 pandemic, home-based working or telecommuting has been an increasing preference…
Read More
The shift from a product-centric to a customer-centric approach has prompted organizations to reassess and refocus their strategies on building customer relationships. A key customer-centric approach of organizations is banking…
Read More
Telecom Outsourcing Next Generation Technology and the Rise of Smartphone Subscriptions The number of smartphone subscriptions worldwide today surpasses six billion and is forecast to further grow by several hundred…
Read More
Hire, Train, Retain Top Talent with Human Resource (HR) Outsourcing The Human Resource (HR Function) is integral in a business and is a critical aspect to an organization's strategies. Companies…
Read More
Connext Global Solutions Highlights 71% Company Growth in 2021, Expanded Leadership Team, Emphasizes Focus on Customer Service Co-Sourcing Honolulu, HI – February 15, 2022 -- Connext Global Solutions (Connext) is helping…
Read More
In the ever-evolving landscape of business, maintaining an excellent customer experience is required. This 2024, businesses are increasingly relying on robust customer service software to achieve just that. Customer service…
Read More
Telecom Expense Management Outsourcing Globalization has brought about innovations in information and communication technology, especially data-driven concepts and technologies such as Big data, Internet of Things, cloud platforms, machine learning,…
Read More
Technological innovations are everywhere. Almost all transactions, from personal to business-related ones, involve the use of technology. Technology is embedded in our daily lives. We now have interactive voice responses…
Read More
Typical Outsourcing Model vs. Co-Sourcing Model: What’s Better? Outsourcing refers to the process of contracting standard business functions to be handled by a party outside of the company. The most…
Read More
Top 10 Call Center Service Software As businesses navigate the ever-evolving landscape of customer service, they rely on cutting-edge technology to streamline operations and enhance customer experiences. In this digital…
Read More
The Finance and Accounting Outsourcing market in the U.S. is estimated at US$18.3 Billion in the year 2021. The country currently accounts for a 45.7% share in the global market.…
Read More
Blockchain: it’s everywhere. This buzzword is commonly being brought up in business insights, current trends, technology forums and conferences. What is Blockchain? Blockchain is an emerging technology shaping and disrupting…
Read More
The collective remote work mindset brought about by the COVID-19 pandemic has accelerated the need for remote virtual assistants, enabling seamless transition of outsourcing services and integrating virtual assistants into…
Read More
Key Takeaways: On‑demand scaling: Staff augmentation allows flexible, project-focused hiring without full-time commitments. Cost-efficiency: Cuts overhead by avoiding long-term salaries and office expenses. Global talent access: Tap skilled professionals overseas…
Read More
Key Takeaways: 99% of Connext staff recommend the company. Regular check-ins, incentives, and team activities boost morale. Strong remote infrastructure supports flexible, trust-based work. The COVID-19 pandemic has forced organizations…
Read More
The article illustrates how Business Process Outsourcing can unlock business growth. Business Process Outsourcing Business Process Outsourcing, or BPO, is the process of contracting standard business functions, particularly those that…
Read More
The article discusses the difference between Staffing Augmentation Model and the Managed Services Model. Can anyone think of a company that doesn't outsource something? out·source – verb 1.obtain (goods or…
Read More
Roughly 25% of all U.S. hospital spending consists of administrative costs. (Commonwealth Fund) One such administrative function that requires attention to detail and effort, taking up most of the time of…
Read More
Great customer service can be a major differentiator for an organization and bad customer experience can have serious consequences impacting the business. C-suite executives such as VPs and Customer Experience…
Read More
In 2018, digitally transformed enterprises accounted for 13.5 trillion U.S. dollars of the global nominal GDP, in 2023 they are forecast to account for 53.3 trillion U.S. dollars, more than…
Read More
Key Takeaways: Set clear goals, roles, and timelines Use tools like Slack or Zoom for smooth communication Respect cultural differences and build team connection Use shared tools and clear processes…
Read More
Key Takeaways: Bridging the IT skills gap: Providers tap external experts in cybersecurity, cloud infrastructure, analytics, and health data systems to fill specialist roles Cloud and emerging tech adoption: Outsourcing…
Read More
Key Takeaways: Cloud integration: BPO increasingly leverages IaaS, PaaS, SaaS for real-time collaboration, automation, and seamless scaling. Hybrid workforce: Blended on-site/off-site models continue reshaping operations and culture. Security emphasis: Adoption…
Read More
The digital experience has redefined the way customers respond and interact. A closer look into some of these trends allow insights into how data and technology that continue to shape…
Read More
Healthcare blockchain can redefine Healthcare that is secure and cost-effective yet readily transparent and accessible, allowing quick access.
Read More
The global Healthcare BPO market size is projected to reach US$ 316930 million by 2027, from US$ 178070 million in 2020, at a CAGR of 8.6% during 2021-2027. (Valuates) Healthcare outsourcing…
Read More
Key Takeaways: Fast, available support matters: 24/7 live chat builds trust in the fast-moving crypto space Support complexity: Agents must handle issues like identity verification, transactions, security, and fraud Customer…
Read More
With the shift in the labor market brought about by the COVID-19 pandemic comes the option of businesses, including business process outsourcing, to adopt a new workplace: the hybrid workplace.…
Read More
Recent Comments