Types of Business Process Outsourcing The business process outsourcing market is expected to grow by USD 40.16 bn from 2020 to 2025. The growth momentum of the market is projected to accelerate at a…
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Customer Service Outsourcing: The Human and Robotic Contact Center Workforce The Customer service outsourcing market is one of the fastest growing markets in the outsourcing industry. According to the Technavio 2020-2024 report,…
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Business Process Outsourcing: Industries that Can Benefit from Data Entry Outsourcing The data-entry outsourcing services market share is expected to increase by USD 504.12 million from 2020 to 2025, at…
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Customer Service Outsourcing: Types of Call Centers Call centers provide direct assistance to customers on their concerns at each point of the customer journey. Services in a call center range…
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Customer Service Outsourcing Solutions: Outbound Call Center Services In an Outbound call center, customer service outsourcing specialists make the calls to customers and initiate contact for the purpose of growing…
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Customer Service Outsourcing: Inbound Call Center Services 89% of consumers are more likely to make another purchase after a positive customer service experience. (Salesforce Research) Call centers provide customer support…
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Customer Service Outsourcing Teams: Roles & Functions 89% of consumers are more likely to make another purchase after a positive customer service experience. (Salesforce Research) 93% of customers are likely…
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Key Customer Service Outsourcing Metrics 68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences. (HubSpot)…
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Customer Service Outsourcing: Improving Agents’ Performance In Customer Service Outsourcing, delivering consistent and quality customer service across customer touchpoints is necessary in building and nurturing relationships. 93% of customers are…
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Upskilling Remote Staff: Advantages and Best Practices This article aims to illustrate some advantages of upskilling remote staff and best practices for your upskilling strategy. U.S. job listings are at…
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Getting Started with Remote Staffing: Things to Consider Remote staffing is the process of businesses hiring, building, managing a dedicated team or staff through an external or third-party service provider…
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Key Customer Service Outsourcing Skills The objective of this article is to discuss key customer service outsourcing skills. The global call center outsourcing market is poised to grow by USD…
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How Business Process Outsourcing Can Improve Cash Flow This article aims to discuss how business process outsourcing providers can improve cash flow. According to a U.S. Bank study, a whopping 82%…
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Practical Applications of Robotic Process Automation (RPA) This article aims to illustrate some practical applications on the integration of Robotic Process Automation. In the recent Deloitte Global RPA Survey, one…
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How Business Process Outsourcing (BPO) Services Can Help Solve Staffing Shortages This article discusses how some industries can benefit from Business Process Outsourcing (BPO). As of December 2021, there were…
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How Remote Staffing Providers Can Add Business Value Remote Work Is The New Normal This article aims to discuss how remote staffing providers can add business value. According to a…
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Customer Service Outsourcing: Best Practices Business Process Outsourcing is the process of delegating to a third-party service provider non-core functions done in-house. Front Office outsourcing is a type of business…
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What To Look For In A Business Process Outsourcing Provider The People, Processes and Technology (PPT) Framework is an essential framework in improving business operations. This is also a key…
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Improving Customer Experience with Robotic Process Automation (RPA) Omnichannel call center support is a type of support that delivers consistent customer service across all channels and customer touchpoints with the…
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Remote Work and How Remote Staffing Can Help Upwork's Future Workforce Report 2021 is a representative survey of 1,000 U.S. hiring managers’ hiring preferences. The findings of the survey…
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Trends in the Customer Service Outsourcing Market Customers demand quick, responsive and effective customer support. This is where providing seamless customer service steps in. Customer service is the direct involvement…
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How Search Engine Marketing (SEM) Outsourcing Can Add Value to Your Business Almost 30 percent of global web traffic is generated via online search usage, showing the vital role these…
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Healthcare Outsourcing: Sample Roles for your Offshore Healthcare Staff The global healthcare BPO market is projected to reach USD 468.5 billion by 2026 from USD 296.4 billion in 2021, at…
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Understanding the challenges associated with managing a remote workforce is vital to your success. Even before the outbreak of the COVID-19 pandemic, home-based working or telecommuting has been an increasing preference…
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Improve Customer Experience with IT Help Desk Outsourcing The shift from a product-centric to a customer-centric approach has prompted organizations to reassess and refocus their strategies on building customer relationships.…
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Telecom Outsourcing Next Generation Technology and the Rise of Smartphone Subscriptions The number of smartphone subscriptions worldwide today surpasses six billion and is forecast to further grow by several hundred…
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Hire, Train, Retain Top Talent with Human Resource (HR) Outsourcing The Human Resource (HR Function) is integral in a business and is a critical aspect to an organization's strategies. Companies…
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Connext Global Solutions Highlights 71% Company Growth in 2021, Expanded Leadership Team, Emphasizes Focus on Customer Service Co-Sourcing Honolulu, HI – February 15, 2022 -- Connext Global Solutions (Connext) is helping…
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In the ever-evolving landscape of business, maintaining an excellent customer experience is required. This 2024, businesses are increasingly relying on robust customer service software to achieve just that. Customer service…
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Telecom Expense Management Outsourcing Globalization has brought about innovations in information and communication technology, especially data-driven concepts and technologies such as Big data, Internet of Things, cloud platforms, machine learning,…
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The definition of co-sourcing is having internal and external staff working together to complete the activities necessary to run a business. Why? Companies choose co-sourcing as a middle ground to…
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Improve Customer Experience with an Omnichannel Call Center Technological innovations are everywhere. Almost all transactions, from personal to business-related ones, involve the use of technology. Technology is embedded in our…
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Typical Outsourcing Model vs. Co-Sourcing Model: What’s Better? Outsourcing refers to the process of contracting standard business functions to be handled by a party outside of the company. The most…
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Top 10 Call Center Service Software As businesses navigate the ever-evolving landscape of customer service, they rely on cutting-edge technology to streamline operations and enhance customer experiences. In this digital…
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The Finance and Accounting Outsourcing market in the U.S. is estimated at US$18.3 Billion in the year 2021. The country currently accounts for a 45.7% share in the global market.…
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Blockchain: it’s everywhere. This buzzword is commonly being brought up in business insights, current trends, technology forums and conferences. What is Blockchain? Blockchain is an emerging technology shaping and disrupting…
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The collective remote work mindset brought about by the COVID-19 pandemic has accelerated the need for remote virtual assistants, enabling seamless transition of outsourcing services and integrating virtual assistants into…
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On-Demand Economy We live in an On-demand economy. As the name implies, everything is practically on-demand. Thanks to technological advancements and innovations, everything is readily available at our fingertips, literally…
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The COVID-19 pandemic has forced organizations to rethink how to manage the workflow and the workforce. The future of work is all about building and managing a distributed workforce. With…
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The article illustrates how Business Process Outsourcing can unlock business growth. Business Process Outsourcing Business Process Outsourcing, or BPO, is the process of contracting standard business functions, particularly those that…
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The article discusses the difference between Staffing Augmentation Model and the Managed Services Model. Can anyone think of a company that doesn't outsource something? out·source – verb 1.obtain (goods or…
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Roughly 25% of all U.S. hospital spending consists of administrative costs. (Commonwealth Fund) One such administrative function that requires attention to detail and effort, taking up most of the time of…
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Great customer service can be a major differentiator for an organization and bad customer experience can have serious consequences impacting the business. C-suite executives such as VPs and Customer Experience…
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In 2018, digitally transformed enterprises accounted for 13.5 trillion U.S. dollars of the global nominal GDP, in 2023 they are forecast to account for 53.3 trillion U.S. dollars, more than…
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Offshoring is the innovative practice of basing in-house business processes, especially those that are non-core, to a provider that has service capabilities that are relatively cost-effective. Some sample offshore roles…
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Amid the COVID-19 crisis, the global market for Healthcare Business Process Outsourcing estimated at US$248.2 Billion in the year 2020, and is projected to reach a revised size of US$449.8…
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The Business process outsourcing industry is constantly evolving. Throughout 2021, the industry experienced both innovations and challenges. With the start of another year, new technology and business trends continue to…
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The digital experience has redefined the way customers respond and interact. A closer look into some of these trends allow insights into how data and technology that continue to shape…
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Healthcare blockchain can redefine Healthcare that is secure and cost-effective yet readily transparent and accessible, allowing quick access.
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The global Healthcare BPO market size is projected to reach US$ 316930 million by 2027, from US$ 178070 million in 2020, at a CAGR of 8.6% during 2021-2027. (Valuates) Healthcare outsourcing…
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