How to Outsource to the Philippines

Apr 07

Customer Service Outsourcing: Types of Call Centers

By A. Carpizo Back-office Support, Country Highlights, IT and Development

Key Takeaways: Inbound Call Center: Handles calls from customers—resolves issues, processes orders, answers inquiries. Outbound Call Center: Agents proactively reach out for sales, lead generation, outreach, and relationship-building. Hybrid Call…

Apr 06

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Customer Service Outsourcing Solutions: Outbound Call Center Services

By A. Carpizo Country Highlights, IT and Development

Key Takeaways: Outbound teams focus on sales, lead generation, and customer relationship building via calls Uses industry-standard tools like Zendesk, RingCentral, Avaya, with flexible integration into clients' existing systems Services…

Apr 05

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Customer Service Outsourcing: Inbound Call Center Services

By A. Carpizo Country Highlights, IT and Development

Key Takeaways: 89% of consumers are more likely to make another purchase after a positive customer service experience. (Salesforce Research) Call centers provide customer support and contribute to customer experience.…

Apr 02

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Customer Service Outsourcing Teams: Roles & Functions

By A. Carpizo Country Highlights

Key Takeaways: Customer Support Associate: First contact, handles inquiries across channels, maintains satisfaction and documentation Team Leader: Oversees day-to-day operations, supports staff training, ensures task quality and productivity Service Delivery…

Apr 01

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Key Customer Service Outsourcing Metrics

By A. Carpizo Country Highlights

68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences. (HubSpot) In order to maintain excellent…

Mar 31

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Customer Service Outsourcing: Improving Agents’ Performance

By A. Carpizo Country Highlights, IT and Development

Key Takeaways: Training and upskilling boost consistency and service quality—89% more likely to retain customers after a positive experience Clear team roles: Team Leads and Service Delivery Managers guide workflows,…

Mar 30

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Upskilling Remote Staff: Advantages and Best Practices

By A. Carpizo Country Highlights

Upskilling Remote Staff: Advantages and Best Practices This article aims to illustrate some advantages of upskilling remote staff and best practices for your upskilling strategy. U.S. job listings are at…

Mar 26

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Getting Started with Remote Staffing: Things to Consider

By A. Carpizo Country Highlights

Remote staffing is the process of businesses hiring, building, managing a dedicated team or staff through an external or third-party service provider located either onshore, nearshore or offshore to support…

Mar 25

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Key Customer Service Outsourcing Skills

By A. Carpizo Country Highlights, IT and Development

The objective of this article is to discuss key customer service outsourcing skills. The global call center outsourcing market is poised to grow by USD 14.05 billion during 2021-2025, progressing…

Mar 24

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How Business Process Outsourcing Can Improve Cash Flow

By A. Carpizo Country Highlights

This article aims to discuss how business process outsourcing providers can improve cash flow. According to a U.S. Bank study, a whopping 82% of businesses that failed cited cash flow problems as a…

Mar 23

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Practical Applications of Robotic Process Automation (RPA)

By A. Carpizo Country Highlights, Financial Services, IT and Development

Practical Applications of Robotic Process Automation (RPA) This article aims to illustrate some practical applications on the integration of Robotic Process Automation. In the recent Deloitte Global RPA Survey, one…

Mar 22

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How Business Process Outsourcing (BPO) Services Can Help Solve Staffing Shortages

How Business Process Outsourcing Can Help Solve Staffing Shortages

By A. Carpizo Country Highlights

How Business Process Outsourcing (BPO) Services Can Help Solve Staffing Shortages This article discusses how some industries can benefit from Business Process Outsourcing (BPO). As of December 2021, there were…

Mar 19

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How Remote Staffing Providers Can Add Business Value

By A. Carpizo Country Highlights

Remote Work Is The New Normal This article aims to discuss how remote staffing providers can add business value. According to a study by Owl labs, globally, 16% of companies…

Mar 18

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Customer Service Outsourcing: Best Practices

By A. Carpizo Country Highlights

Key Takeaways: 24/7 responsiveness with AI-powered chatbots, RPA, IoT integration boosts quality Agile operations: daily plans, QA processes, continuous improvement Transparent client partnerships: ongoing feedback, flexible support, expectation alignment Business…

Mar 17

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What To Look For In A Business Process Outsourcing Provider

By A. Carpizo Country Highlights

What To Look For In A Business Process Outsourcing Provider The People, Processes and Technology (PPT) Framework is an essential framework in improving business operations. This is also a key…

Mar 16

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Improving Customer Experience with Robotic Process Automation (RPA)

By A. Carpizo Country Highlights, IT and Development

Omnichannel call center support is a type of support that delivers consistent customer service across all channels and customer touchpoints with the goal of delivering personalized, seamless and more importantly,…

Mar 15

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Remote Work and How Remote Staffing Can Help

By A. Carpizo Country Highlights

Remote Work and How Remote Staffing Can Help Upwork's Future Workforce Report 2021 is a representative survey of 1,000 U.S. hiring managers’ hiring preferences. The findings of the survey…

Mar 12

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Trends in the Customer Service Outsourcing Market

By A. Carpizo Country Highlights

Trends in the Customer Service Outsourcing Market Customers demand quick, responsive and effective customer support. This is where providing seamless customer service steps in. Customer service is the direct involvement…

Mar 04

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How Search Engine Marketing (SEM) Outsourcing Can Add Value to Your Business

How SEM Outsourcing Can Add Value to Your Business

By A. Carpizo Country Highlights

How Search Engine Marketing (SEM) Outsourcing Can Add Value to Your Business Almost 30 percent of global web traffic is generated via online search usage, showing the vital role these…

Mar 02

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Healthcare Outsourcing: Sample Roles for your Offshore Healthcare Staff

By A. Carpizo Country Highlights, Financial Services, Healthcare, IT and Development

The global healthcare BPO market is projected to reach USD 468.5 billion by 2026 from USD 296.4 billion in 2021, at a CAGR of 9.6% during the forecast period. (MarketsandMarkets)…

Mar 01

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Managing Remote Workers – Challenges and Best Practices

By A. Carpizo Country Highlights

Understanding the challenges associated with managing a remote workforce is vital to your success. Even before the outbreak of the COVID-19 pandemic, home-based working or telecommuting has been an increasing preference…

Feb 25

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Improve Customer Experience through IT Help Desk Outsourcing Man infront of a Computer Information Technology 1

Improve Customer Experience with IT Help Desk Outsourcing

By A. Carpizo Country Highlights, IT and Development

The shift from a product-centric to a customer-centric approach has prompted organizations to reassess and refocus their strategies on building customer relationships. A key customer-centric approach of organizations is banking…

Feb 22

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Telecom Outsourcing

By A. Carpizo Country Highlights, IT and Development

Telecom Outsourcing Next Generation Technology and the Rise of Smartphone Subscriptions The number of smartphone subscriptions worldwide today surpasses six billion and is forecast to further grow by several hundred…

Feb 18

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Top Human Resource (HR) Outsourcing Functions for your Business

By A. Carpizo Country Highlights, IT and Development

Hire, Train, Retain Top Talent with Human Resource (HR) Outsourcing The Human Resource (HR Function) is integral in a business and is a critical aspect to an organization's strategies. Companies…

Feb 16

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Connext Sees Tremendous Growth in 2021

By A. Carpizo Country Highlights

Connext Global Solutions Highlights 71% Company Growth in 2021, Expanded Leadership Team, Emphasizes Focus on Customer Service Co-Sourcing Honolulu, HI – February 15, 2022 -- Connext Global Solutions (Connext) is helping…

Feb 13

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Top 10 Customer Service Software [2024]

By A. Carpizo Country Highlights, IT and Development

In the ever-evolving landscape of business, maintaining an excellent customer experience is required. This 2024, businesses are increasingly relying on robust customer service software to achieve just that. Customer service…

Feb 10

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Telecom Expense Management Outsourcing

By A. Carpizo Country Highlights, Financial Services, IT and Development

Telecom Expense Management Outsourcing Globalization has brought about innovations in information and communication technology, especially data-driven concepts and technologies such as Big data, Internet of Things, cloud platforms, machine learning,…

Feb 03

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Improve Customer Experience with an Omnichannel Call Center

By A. Carpizo Country Highlights, IT and Development

Technological innovations are everywhere. Almost all transactions, from personal to business-related ones, involve the use of technology. Technology is embedded in our daily lives. We now have interactive voice responses…

Jan 31

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Typical Outsourcing Model vs. Co-Sourcing Model What’s Better Business Process Outsourcing can Unlock Business Growth Outsourcing Business process outsourcing Cloud connectivity IG

Typical Outsourcing Model vs. Co-Sourcing Model: Which is Better?

By A. Carpizo Country Highlights, Financial Services

Typical Outsourcing Model vs. Co-Sourcing Model: What’s Better? Outsourcing refers to the process of contracting standard business functions to be handled by a party outside of the company. The most…

Jan 28

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Top 10 Call Center Service Software Outsourcing Business process outsourcing Cloud connectivity

Top 10 Call Center Service Software [2024]

By A. Carpizo Country Highlights, IT and Development

Top 10 Call Center Service Software As businesses navigate the ever-evolving landscape of customer service, they rely on cutting-edge technology to streamline operations and enhance customer experiences. In this digital…

Jan 24

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Types of Accounts Payable Outsourcing Services

By A. Carpizo Country Highlights, Financial Services

The Finance and Accounting Outsourcing market in the U.S. is estimated at US$18.3 Billion in the year 2021. The country currently accounts for a 45.7% share in the global market.…

Jan 20

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Blockchain in Finance and Accounting Outsourcing

By A. Carpizo Country Highlights, Financial Services

Blockchain: it’s everywhere. This buzzword is commonly being brought up in business insights, current trends, technology forums and conferences. What is Blockchain? Blockchain is an emerging technology shaping and disrupting…

Jan 15

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Why Outsource Functions to Virtual Assistants in the Philippines?

By A. Carpizo Back-office Support, Country Highlights, IT and Development

The collective remote work mindset brought about by the COVID-19 pandemic has accelerated the need for remote virtual assistants, enabling seamless transition of outsourcing services and integrating virtual assistants into…

Jan 12

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Expand Offshore with Staffing Augmentation – Best Practices and Benefits [2022]

By A. Carpizo Country Highlights, Financial Services

Key Takeaways: On‑demand scaling: Staff augmentation allows flexible, project-focused hiring without full-time commitments. Cost-efficiency: Cuts overhead by avoiding long-term salaries and office expenses. Global talent access: Tap skilled professionals overseas…

Jan 08

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Employee Engagement in Offshore Teams

By A. Carpizo Country Highlights, IT and Development

Key Takeaways: 99% of Connext staff recommend the company. Regular check-ins, incentives, and team activities boost morale. Strong remote infrastructure supports flexible, trust-based work. The COVID-19 pandemic has forced organizations…

Jan 06

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How Business Process Outsourcing can Unlock Business Growth

By freddie - seo Country Highlights, Financial Services

The article illustrates how Business Process Outsourcing can unlock business growth. Business Process Outsourcing Business Process Outsourcing, or BPO, is the process of contracting standard business functions, particularly those that…

Jan 05

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Service Delivery: Staff Augmentation vs. Managed Services Model

By A. Carpizo Country Highlights

The article discusses the difference between Staffing Augmentation Model and the Managed Services Model. Can anyone think of a company that doesn't outsource something? out·source – verb 1.obtain (goods or…

Jan 01

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Benefits of Outsourcing Medical Billing Services

By A. Carpizo Country Highlights

Roughly 25% of all U.S. hospital spending consists of administrative costs. (Commonwealth Fund) One such administrative function that requires attention to detail and effort, taking up most of the time of…

Dec 29

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The Four Major Factors Contributing to Bad Customer Service and Offshore Agents is not one of them!

By freddie - seo Country Highlights

Great customer service can be a major differentiator for an organization and bad customer experience can have serious consequences impacting the business. C-suite executives such as VPs and Customer Experience…

Dec 29

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3 Drivers of Digital Transformation

By A. Carpizo Country Highlights

In 2018, digitally transformed enterprises accounted for 13.5 trillion U.S. dollars of the global nominal GDP, in 2023 they are forecast to account for 53.3 trillion U.S. dollars, more than…

Dec 25

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4 Key Elements of Offshore Teams

By A. Carpizo Country Highlights, IT and Development

Key Takeaways: Set clear goals, roles, and timelines Use tools like Slack or Zoom for smooth communication Respect cultural differences and build team connection Use shared tools and clear processes…

Dec 24

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Drivers of IT Outsourcing in Healthcare

By A. Carpizo Country Highlights, Healthcare, IT and Development

Key Takeaways: Bridging the IT skills gap: Providers tap external experts in cybersecurity, cloud infrastructure, analytics, and health data systems to fill specialist roles Cloud and emerging tech adoption: Outsourcing…

Dec 21

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Business Process Outsourcing Trends for 2022

By A. Carpizo Country Highlights, IT and Development

Key Takeaways: Cloud integration: BPO increasingly leverages IaaS, PaaS, SaaS for real-time collaboration, automation, and seamless scaling. Hybrid workforce: Blended on-site/off-site models continue reshaping operations and culture. Security emphasis: Adoption…

Dec 17

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Trends Shaping the Financial Services Industry

By A. Carpizo Country Highlights, Financial Services

The digital experience has redefined the way customers respond and interact. A closer look into some of these trends allow insights into how data and technology that continue to shape…

Dec 16

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The Role of Blockchain in Healthcare

By A. Carpizo Country Highlights, Healthcare

Healthcare blockchain can redefine Healthcare that is secure and cost-effective yet readily transparent and accessible, allowing quick access.

Dec 14

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Improve Patient Experience with Healthcare Outsourcing

By A. Carpizo Country Highlights, Healthcare, IT and Development

The global Healthcare BPO market size is projected to reach US$ 316930 million by 2027, from US$ 178070 million in 2020, at a CAGR of 8.6% during 2021-2027. (Valuates) Healthcare outsourcing…

Dec 10

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Live Chat: Customer Experience in the Cryptocurrency and NFT Market

By A. Carpizo Country Highlights

Key Takeaways: Fast, available support matters: 24/7 live chat builds trust in the fast-moving crypto space Support complexity: Agents must handle issues like identity verification, transactions, security, and fraud Customer…

Dec 08

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Hybrid Work to Drive Digital Transformation

By A. Carpizo Country Highlights, IT and Development

With the shift in the labor market brought about by the COVID-19 pandemic comes the option of businesses, including business process outsourcing, to adopt a new workplace: the hybrid workplace.…

Dec 04

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Connext: Expert Outsourcing In The Cloud

Connext: Expert Business Process Outsourcing In The Cloud

By A. Carpizo Country Highlights, Financial Services, IT and Development

Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to be handled by a party outside of the company. The global business process outsourcing market…

Dec 01

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Collaboration in Digital Transformation

By A. Carpizo Country Highlights, IT and Development

Key Takeaways: Hybrid & cloud-powered work: A blend of on-site and remote setups accelerates digital initiatives through flexible, real-time team collaboration. People, process & tech alignment: Transformation thrives when employee…

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