The article talks about customer experience through live chat in the Cryptocurrency and NFT Market. The overall market capitalization of cryptocurrency as of 2021 topped $3 trillion. (Bloomberg) According to the…
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With the shift in the labor market brought about by the COVID-19 pandemic comes the option of businesses, including business process outsourcing, to adopt a new workplace: the hybrid workplace.…
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Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to be handled by a party outside of the company. The global business process outsourcing market…
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The Business process outsourcing (BPO) sector has become an essential emerging sector of Sri Lanka’s economy. Sri Lanka ranked 23rd in the 2021 Kearney Global Services Location Index—Toward a global…
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The global digital transformation market is projected to grow from $469.8 billion in 2020 to $1,009.8 billion by 2025, at a compound annual growth rate (CAGR) of 16.5% during this period (Research&Markets,…
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The article discusses the importance of business continuity and how BPOs can help. With the prevalent business disruption in the labor market, businesses need proper planning to safeguard essential functions.…
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The number of accounting firms in the US in 2021 is 138,000 and it keeps growing. The Finance and Accounting Outsourcing market in the U.S. is estimated at US$18.3 Billion in the year 2021.…
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The property management industry in the United States generates $88.4 billion in annual revenue and is expected to grow. More than 300,000 property management companies are registered in the United States. The…
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Cloud-based storage makes it possible for companies to access, store and save data virtually and remotely. Recently, companies regard the cloud as the preferred data storage, however with it also…
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The article lists best practices for businesses planning to outsource. Businesses outsource primarily to increase productivity, solve staffing challenges, and reduce cost. According to Tim Mobley, President and CEO of…
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The article introduces Connext, a company that offers an innovative remote staffing and process Solution to companies in Hawaii. According to Hawaii Employers Council’s 2021 Employee Turnover & Sick Time…
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Shared Service Centers are learning to adapt to the changing times brought about by the economy and globalization. They are always looking for ways to increase productivity, agility and scalability…
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Build A Support Team of Industry Experts There is a growing need for the business process outsourcing market. Organizations are seeking outsourcing solutions that streamline processes, reduce cost structure, and…
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Modern Outsourcing Solutions for the New Normal The COVID-19 pandemic has redefined business processes on a large scale. With the onset of the “new normal”, businesses are rethinking and reassessing processes and solutions that can help them leverage…
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Introduction For accountants and accounting techs, generating financial reports requires a long series of tasks, often slow due to the need to connect directly to remote desktops designated for each…
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The article talks about BPO and the evolution of the modern back office. The great Chinese philosopher, Confucius, once said, “study the past if you would define the future.” Strange…
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As the premier provider in healthcare outsourcing, Connext prides itself on custom solutions for healthcare companies of all types and sizes. Here are some sample functions and roles we have…
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The article discusses how the world has changed in ways we have seen and ways have yet to see, such as Client Engagement. Since its December 2019, outbreak, the COVID-19…
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The article discusses how the Philippines can be your path to automation for your loan operations. These days, few executives need to be sold on the benefits of modern automation.…
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The article discusses business process outsourcing and the Philippines. It’s 1992, the Philippines, a densely populated island nation in Southeast Asia, has grown from a post- World War II population…
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Traditionally, when someone thinks of outsourcing customer service, they think of massive, bustling call centers with hundred and thousands of call center agents. That may have been normal several years…
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By the Numbers: Healthcare Staffing Trends The global healthcare staffing market size is likely to surpass US$ 47.5 billion by 2027 with a 5.1% Compound Annual Growth Rate, according to…
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Connext took a step forward as an organization by earning SOC-2 certification. SOC-2 is a detailed audit report that provides information on and certifies an organizations security, availability, processing, integrity,…
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I frequently use the term BPO when talking about the Business Process Outsourcing industry and a lot of times get strange, inquisitive looks. People ask all the time, what is…
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Supporting Professional Employer Organizations (PEOs) with Business Process Outsourcing Professional Employer Organizations (PEOs) can benefit greatly from using business process outsourcing to increase productivity. The business process outsourcing industry…
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Outsourcing for Auto Dealers At Connext Global Solutions, we work with small and medium enterprises in all different types of industries. One of the industries where we have seen quite…
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There are more than 10M job openings in the United States today and a significant number of those are coming from small and medium enterprises (SMEs). SMEs are constantly challenged…
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More than Virtual Assistants Typically when companies or business owners are looking at hiring a virtual assistant (VA), they are looking for someone to perform administrative, creative, or technical tasks…
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The article lists 5 Trends Impacting the Healthcare Outsourcing Industry. Healthcare companies of all types are starting to see the power of moving certain functions of their business to experts,…
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The Future of Business Workflows Automation is the future of business workflows. Robot process automation and artificial intelligence are now being implemented in some of the world’s largest companies to…
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Outsourcing can be a great way to grow your business. Read this article and get an idea of the top outsourcing questions for your vendor Outsourcing is a great way…
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1. Identify if outsourcing is a fit for your organization Outsourcing is an excellent way for organizations to rapidly fill open positions, reduce cost structure, accelerate the path to digital…
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The article aims to show the challengers business owners face when managing remote staff and how they can address them. Remote teams is a new concept to some, but is…
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A Strategic Imperative The article discusses the importance of managing staffing levels in unscheduled healthcare. A healthcare organization’s vision is to deliver unscheduled healthcare how and when patients need it,…
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Outsourcing is typically seen as unreasonable by most mid to small size businesses because of the perceived scale at which it often occurs. In most cases, large companies, such as…
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Imagine the car salesman pitching a brand new, 2021, luxury, 4x4, electric, sports edition, bulletproof SUV for the price of a 1993 Toyota Camry. Something would not add up. This…
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The article discusses what shared services is and how it helps your business. Turn the Tables in ’21, adopt a Shared Services Model Shared services is a business model…
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The article aims to discuss how Connext Global Solutions can help solve outsourcing mistakes. Like so many things, everyone understands the importance of good processes and process clarity. Again, like…
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The article aims to discuss how Connext Global Solutions can help solve outsourcing mistakes. No matter what any salesperson may say, outsourced cannot equal out of mind. It starts with…
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The article aims to discuss how Connext Global Solutions solves Outsourcing Mistakes (#3: Not understanding costs both internally and for the partner). Even with a commodity, which is by definition…
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The article aims to discuss how Connext Global Solutions can help solve outsourcing mistakes. Alignment of incentives is a simple concept that is not simple to implement. The fact is,…
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The article aims to discuss how Connext Global Solutions Solves Outsourcing Mistakes #1: Lack of Clarity About Objectives. Lack of Clarity About Objectives As with many things, it is important…
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I am, a true Seattleite. Being born in South Seattle meant that ever since I was born, I have been a die-hard Seahawks fan, a consistent follower of the fledgling…
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The working environment as we know it has changed for the foreseeable future. Most business have developed a recovery strategy to the pandemic and have been able to breath a…
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As 2020 came to an end, we at Connext were looking forward to the opportunities to re-imagine our operating system and create new ways to serve clients and help them…
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The article discusses the importance of adopting a Digital Transformation mindset. One of the most common, but underappreciated challenges with digital transformations are pervasive mental barriers. If these are not…
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Having a winning culture is key to success for a business of any size. We see culture come up a lot in large companies such as Google, Amazon, and Microsoft,…
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I am, a true Seattleite. Being born in South Seattle meant that ever since I was born, I have been a die-hard Seahawks fan, a consistent follower of the fledgling…
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Want to optimize the performance of your banking staff? In order to increase positive customer experience and with it revenue and growth opportunities, you need to have your most experienced,…
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There’s been a lot of chatter lately about increasing the federal minimum wage from $7.25 an hour to up to $15. Though the idea of a higher minimum wage is…
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