How to Outsource to the Philippines

Jan 12

Expand Offshore with Staffing Augmentation – Best Practices and Benefits [2022]

By A. Carpizo Country Highlights, Financial Services

Key Takeaways: On‑demand scaling: Staff augmentation allows flexible, project-focused hiring without full-time commitments. Cost-efficiency: Cuts overhead by avoiding long-term salaries and office expenses. Global talent access: Tap skilled professionals overseas…

Jan 08

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Employee Engagement in Offshore Teams

By A. Carpizo Country Highlights, IT and Development

Key Takeaways: 99% of Connext staff recommend the company. Regular check-ins, incentives, and team activities boost morale. Strong remote infrastructure supports flexible, trust-based work. The COVID-19 pandemic has forced organizations…

Jan 06

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How Business Process Outsourcing can Unlock Business Growth

By freddie - seo Country Highlights, Financial Services

The article illustrates how Business Process Outsourcing can unlock business growth. Business Process Outsourcing Business Process Outsourcing, or BPO, is the process of contracting standard business functions, particularly those that…

Jan 05

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Service Delivery: Staff Augmentation vs. Managed Services Model

By A. Carpizo Country Highlights

The article discusses the difference between Staffing Augmentation Model and the Managed Services Model. Can anyone think of a company that doesn't outsource something? out·source – verb 1.obtain (goods or…

Jan 01

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Benefits of Outsourcing Medical Billing Services

By A. Carpizo Country Highlights

Roughly 25% of all U.S. hospital spending consists of administrative costs. (Commonwealth Fund) One such administrative function that requires attention to detail and effort, taking up most of the time of…

Dec 29

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The Four Major Factors Contributing to Bad Customer Service and Offshore Agents is not one of them!

By freddie - seo Country Highlights

Great customer service can be a major differentiator for an organization and bad customer experience can have serious consequences impacting the business. C-suite executives such as VPs and Customer Experience…

Dec 29

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3 Drivers of Digital Transformation

By A. Carpizo Country Highlights

In 2018, digitally transformed enterprises accounted for 13.5 trillion U.S. dollars of the global nominal GDP, in 2023 they are forecast to account for 53.3 trillion U.S. dollars, more than…

Dec 25

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4 Key Elements of Offshore Teams

By A. Carpizo Country Highlights, IT and Development

Key Takeaways: Set clear goals, roles, and timelines Use tools like Slack or Zoom for smooth communication Respect cultural differences and build team connection Use shared tools and clear processes…

Dec 24

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Drivers of IT Outsourcing in Healthcare

By A. Carpizo Country Highlights, Healthcare, IT and Development

Key Takeaways: Bridging the IT skills gap: Providers tap external experts in cybersecurity, cloud infrastructure, analytics, and health data systems to fill specialist roles Cloud and emerging tech adoption: Outsourcing…

Dec 21

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Business Process Outsourcing Trends for 2022

By A. Carpizo Country Highlights, IT and Development

Key Takeaways: Cloud integration: BPO increasingly leverages IaaS, PaaS, SaaS for real-time collaboration, automation, and seamless scaling. Hybrid workforce: Blended on-site/off-site models continue reshaping operations and culture. Security emphasis: Adoption…

Dec 17

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Trends Shaping the Financial Services Industry

By A. Carpizo Country Highlights, Financial Services

The digital experience has redefined the way customers respond and interact. A closer look into some of these trends allow insights into how data and technology that continue to shape…

Dec 16

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The Role of Blockchain in Healthcare

By A. Carpizo Country Highlights, Healthcare

Healthcare blockchain can redefine Healthcare that is secure and cost-effective yet readily transparent and accessible, allowing quick access.

Dec 14

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Improve Patient Experience with Healthcare Outsourcing

By A. Carpizo Country Highlights, Healthcare, IT and Development

The global Healthcare BPO market size is projected to reach US$ 316930 million by 2027, from US$ 178070 million in 2020, at a CAGR of 8.6% during 2021-2027. (Valuates) Healthcare outsourcing…

Dec 10

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Live Chat: Customer Experience in the Cryptocurrency and NFT Market

By A. Carpizo Country Highlights

Key Takeaways: Fast, available support matters: 24/7 live chat builds trust in the fast-moving crypto space Support complexity: Agents must handle issues like identity verification, transactions, security, and fraud Customer…

Dec 08

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Hybrid Work to Drive Digital Transformation

By A. Carpizo Country Highlights, IT and Development

With the shift in the labor market brought about by the COVID-19 pandemic comes the option of businesses, including business process outsourcing, to adopt a new workplace: the hybrid workplace.…

Dec 04

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Connext: Expert Outsourcing In The Cloud

Connext: Expert Business Process Outsourcing In The Cloud

By A. Carpizo Country Highlights, Financial Services, IT and Development

Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to be handled by a party outside of the company. The global business process outsourcing market…

Dec 01

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Collaboration in Digital Transformation

By A. Carpizo Country Highlights, IT and Development

Key Takeaways: Hybrid & cloud-powered work: A blend of on-site and remote setups accelerates digital initiatives through flexible, real-time team collaboration. People, process & tech alignment: Transformation thrives when employee…

Nov 27

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Business Continuity and How BPOs Can Help

By A. Carpizo Country Highlights, IT and Development

Key Takeaways: BPO partnerships enhance operational resilience by providing 24/7 support, geo-redundancy, and disaster recovery solutions that safeguard against business interruptions. Disaster Recovery as a Service (DRaaS) from BPOs ensures…

Nov 26

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Build an Expert Offshore Accounting Team

By A. Carpizo Country Highlights, Financial Services, IT and Development

The number of accounting firms in the US in 2021 is 138,000 and it keeps growing. The Finance and Accounting Outsourcing market in the U.S. is estimated at US$18.3 Billion in the year 2021.…

Nov 24

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Effective Tips on Outsourcing to an Offshore Property Management Team

By A. Carpizo Country Highlights

The property management industry in the United States generates $88.4 billion in annual revenue and is expected to grow. More than 300,000 property management companies are registered in the United States. The…

Nov 20

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The Importance Of Information Security In Outsourcing

By A. Carpizo Country Highlights

Cloud-based storage makes it possible for companies to access, store and save data virtually and remotely. Recently, companies regard the cloud as the preferred data storage, however with it also…

Nov 19

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Best Practices forMan Overlooking Building Corporate Businesses Planning to Outsource

Best Practices for Businesses Planning to Outsource

By A. Carpizo Country Highlights

Key Takeaways: Clearly define project scope, goals, and success metrics before starting Choose providers that align with your company culture and communication style Implement structured onboarding, training, and ongoing feedback…

Nov 17

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People Corporate in Meeting Table Innovative Remote Staffing and Process Solution for Hawaii

Connext: The Innovative Remote Staffing and Process Solution in Hawaii

By A. Carpizo Country Highlights, Financial Services

The article introduces Connext, a company that offers an innovative remote staffing and process Solution to companies in Hawaii. According to Hawaii Employers Council’s 2021 Employee Turnover & Sick Time…

Nov 16

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Enabling Your Growth by providing people, processes, and technology

How Shared Services Can Drive More Value To Your Business

By A. Carpizo Country Highlights, Financial Services, Outsourcing 101

Shared Service Centers are learning to adapt to the changing times brought about by the economy and globalization. They are always looking for ways to increase productivity, agility and scalability…

Nov 11

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Build A Support Team of Industry Experts

By A. Carpizo Country Highlights, Financial Services

Key Takeaways: Specialized staffing builds competitive advantage: Connext helps businesses assemble expert teams—like medical claims processors, CPAs, QA analysts, developers, and more—to elevate service quality and operational precision BPO is…

Nov 09

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Modern Outsourcing Solutions for the New Normal

By A. Carpizo Country Highlights

The COVID-19 pandemic has redefined business processes on a large scale. With the onset of the “new normal”, businesses are rethinking and reassessing processes and solutions that can help them leverage with and adapt to the rapidly evolving landscape. Due…

Nov 03

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Creating Custom Process Automation Solutions for the Financial Services Industry

By A. Carpizo Country Highlights, IT and Development

Introduction For accountants and accounting techs, generating financial reports requires a long series of tasks, often slow due to the need to connect directly to remote desktops designated for each…

Nov 02

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BPO and the Evolution of the Modern Back Office

By freddie - seo Back-office Support, Country Highlights, Financial Services, IT and Development

The article talks about BPO and the evolution of the modern back office. Key Takeaways: Outsource back-office tasks (finance, HR, IT, data) to enhance operational efficiency Enable internal teams to…

Nov 02

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Healthcare Outsourcing: Sample Tasks by Function for Specialty Pharmaceutical Company

By A. Carpizo Country Highlights, Healthcare

As the premier provider in healthcare outsourcing, Connext prides itself on custom solutions for healthcare companies of all types and sizes. Here are some sample functions and roles we have…

Nov 02

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Client Engagement Using Real Time Video, The New Normal: Lessons from Connext

By A. Carpizo Country Highlights, IT and Development

The article discusses how the world has changed in ways we have seen and ways have yet to see, such as Client Engagement. Since its December 2019, outbreak, the COVID-19…

Nov 01

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Loan Operations – Your Path to Automation is through the Philippines

By A. Carpizo Back-office Support, Country Highlights

The article discusses how the Philippines can be your path to automation for your loan operations. These days, few executives need to be sold on the benefits of modern automation.…

Nov 01

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Business Process Outsourcing and the Philippines

By freddie - seo Country Highlights, Financial Services

The article discusses business process outsourcing and the Philippines. Key Takeaways: The Philippines is the “BPO Capital of the World”: Since 1992, it has evolved into a global BPO powerhouse,…

Oct 28

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Outsourcing Customer Service: A Different Way to Think about it

By A. Carpizo Country Highlights

Traditionally, when someone thinks of outsourcing customer service, they think of massive, bustling call centers with hundred and thousands of call center agents. That may have been normal several years…

Oct 25

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Healthcare Staffing: Future Outlook and how BPOs can help

By A. Carpizo Country Highlights

By the Numbers: Healthcare Staffing Trends The global healthcare staffing market size is likely to surpass US$ 47.5 billion by 2027 with a 5.1% Compound Annual Growth Rate, according to…

Oct 21

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Connext is now SOC-2 Certified

By A. Carpizo Country Highlights

Connext took a step forward as an organization by earning SOC-2 certification. SOC-2 is a detailed audit report that provides information on and certifies an organizations security, availability, processing, integrity,…

Oct 15

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Business Process Outsourcing (BPO): An Emerging Industry

By A. Carpizo Country Highlights

Key Takeaways: BPO is expanding beyond customer service into finance, IT, HR, and healthcare Companies benefit from cost efficiencies, flexibility, and specialized operational support Digital transformation and automation are elevating…

Oct 06

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Business Process Outsourcing for Professional Employer Organizations

By A. Carpizo Country Highlights

Supporting Professional Employer Organizations (PEOs) with Business Process Outsourcing Professional Employer Organizations (PEOs) can benefit greatly from using business process outsourcing to increase productivity. The business process outsourcing industry…

Oct 05

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Business Process Outsourcing for Auto Dealers – Connext

By A. Carpizo Back-office Support, Country Highlights

Outsourcing for Auto Dealers At Connext Global Solutions, we work with small and medium enterprises in all different types of industries. One of the industries where we have seen quite…

Sep 24

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A Ready To Go Growth Strategy for SMEs: Outsourcing

By A. Carpizo Country Highlights, IT and Development

There are more than 10M job openings in the United States today and a significant number of those are coming from small and medium enterprises (SMEs). SMEs are constantly challenged…

Sep 17

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More than a Virtual Assistant

By A. Carpizo Country Highlights, IT and Development

More than Virtual Assistants Typically when companies or business owners are looking at hiring a virtual assistant (VA), they are looking for someone to perform administrative, creative, or technical tasks…

Sep 16

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5 Trends Impacting the Healthcare Outsourcing Industry

By A. Carpizo Country Highlights, Financial Services, Healthcare

Introduction Healthcare companies of all types are starting to see the power of moving certain functions of their business to experts, offshore. The global healthcare outsourcing industry is supposed to…

Sep 03

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Outsourcing is a gateway to Automation

By A. Carpizo Country Highlights

The Future of Business Workflows Automation is the future of business workflows. Robot process automation and artificial intelligence are now being implemented in some of the world’s largest companies to…

Sep 03

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Outsourcing Questions: Top Questions to Ask your Outsourcing Vendor

By A. Carpizo Country Highlights

Outsourcing can be a great way to grow your business. Read this article and get an idea of the top outsourcing questions for your vendor Outsourcing is a great way…

Sep 02

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5 Action Items to Start Growing Your Business By Outsourcing

By A. Carpizo Country Highlights

1. Identify if outsourcing is a fit for your organization Outsourcing is an excellent way for organizations to rapidly fill open positions, reduce cost structure, accelerate the path to digital…

Sep 02

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Five Challenges When Managing Remote Staff and how to address them

By A. Carpizo Country Highlights

The article aims to show the challengers business owners face when managing remote staff and how they can address them. Remote teams is a new concept to some, but is…

Aug 26

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The Importance of Managing Staffing Levels in Unscheduled Healthcare

By A. Carpizo Country Highlights, Healthcare

A Strategic Imperative The article discusses the importance of managing staffing levels in unscheduled healthcare. A healthcare organization’s vision is to deliver unscheduled healthcare how and when patients need it,…

May 26

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Why Outsource and How Everyone Can Do It

By A. Carpizo Country Highlights

Outsourcing is typically seen as unreasonable by most mid to small size businesses because of the perceived scale at which it often occurs. In most cases, large companies, such as…

May 26

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Avoid Setting Unreasonable Expectations in Outsourcing

By A. Carpizo Country Highlights

Why Unrealistic Expectations Can Break Your Outsourcing Experience Imagine a car salesman offering you a brand-new, luxury, bulletproof, all-electric 4x4 SUV—sports edition—for the price of a 1993 Toyota Camry. Sounds…

May 26

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Shared Services: Is it right for your business?

Shared Services Model: Is it right for your business?

By A. Carpizo Country Highlights, Outsourcing 101

The article discusses what shared services is and how it helps your business. Key Takeaways: Model: Centralizes shared functions (HR, finance, IT) across business units. Benefits: Cuts costs, increases control,…

May 26

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How Connext Global Solutions solves Outsourcing Mistakes #5: Lack of Process Clarity

By A. Carpizo Country Highlights

The article aims to discuss how Connext Global Solutions can help solve outsourcing mistakes. Like so many things, everyone understands the importance of good processes and process clarity. Again, like…

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