Improve Customer Experience with IT Help Desk Outsourcing The shift from a product-centric to a customer-centric approach has prompted organizations to reassess and refocus their strategies on building customer relationships.…
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Telecom Outsourcing Next Generation Technology and the Rise of Smartphone Subscriptions The number of smartphone subscriptions worldwide today surpasses six billion and is forecast to further grow by several hundred…
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Hire, Train, Retain Top Talent with Human Resource (HR) Outsourcing The Human Resource (HR Function) is integral in a business and is a critical aspect to an organization's strategies. Companies…
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In the ever-evolving landscape of business, maintaining an excellent customer experience is required. This 2024, businesses are increasingly relying on robust customer service software to achieve just that. Customer service…
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Telecom Expense Management Outsourcing Globalization has brought about innovations in information and communication technology, especially data-driven concepts and technologies such as Big data, Internet of Things, cloud platforms, machine learning,…
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Improve Customer Experience with an Omnichannel Call Center Technological innovations are everywhere. Almost all transactions, from personal to business-related ones, involve the use of technology. Technology is embedded in our…
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Top 10 Call Center Service Software As businesses navigate the ever-evolving landscape of customer service, they rely on cutting-edge technology to streamline operations and enhance customer experiences. In this digital…
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The collective remote work mindset brought about by the COVID-19 pandemic has accelerated the need for remote virtual assistants, enabling seamless transition of outsourcing services and integrating virtual assistants into…
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The COVID-19 pandemic has forced organizations to rethink how to manage the workflow and the workforce. The future of work is all about building and managing a distributed workforce. With…
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Offshoring is the innovative practice of basing in-house business processes, especially those that are non-core, to a provider that has service capabilities that are relatively cost-effective. Some sample offshore roles…
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Amid the COVID-19 crisis, the global market for Healthcare Business Process Outsourcing estimated at US$248.2 Billion in the year 2020, and is projected to reach a revised size of US$449.8…
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The Business process outsourcing industry is constantly evolving. Throughout 2021, the industry experienced both innovations and challenges. With the start of another year, new technology and business trends continue to…
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The global Healthcare BPO market size is projected to reach US$ 316930 million by 2027, from US$ 178070 million in 2020, at a CAGR of 8.6% during 2021-2027. (Valuates) Healthcare outsourcing…
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With the shift in the labor market brought about by the COVID-19 pandemic comes the option of businesses, including business process outsourcing, to adopt a new workplace: the hybrid workplace.…
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Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to be handled by a party outside of the company. The global business process outsourcing market…
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The global digital transformation market is projected to grow from $469.8 billion in 2020 to $1,009.8 billion by 2025, at a compound annual growth rate (CAGR) of 16.5% during this period (Research&Markets,…
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The article discusses the importance of business continuity and how BPOs can help. With the prevalent business disruption in the labor market, businesses need proper planning to safeguard essential functions.…
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The number of accounting firms in the US in 2021 is 138,000 and it keeps growing. The Finance and Accounting Outsourcing market in the U.S. is estimated at US$18.3 Billion in the year 2021.…
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Introduction For accountants and accounting techs, generating financial reports requires a long series of tasks, often slow due to the need to connect directly to remote desktops designated for each…
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The article talks about BPO and the evolution of the modern back office. The great Chinese philosopher, Confucius, once said, “study the past if you would define the future.” Strange…
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The article discusses how the world has changed in ways we have seen and ways have yet to see, such as Client Engagement. Since its December 2019, outbreak, the COVID-19…
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Offshore, or outsourced, accounting is one of the most popular functions for businesses to outsource. With a total market size of $10bn and more than 70% of financial services executives…
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There are more than 10M job openings in the United States today and a significant number of those are coming from small and medium enterprises (SMEs). SMEs are constantly challenged…
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More than Virtual Assistants Typically when companies or business owners are looking at hiring a virtual assistant (VA), they are looking for someone to perform administrative, creative, or technical tasks…
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