The article discusses how do provide effective training for business process outsourcing staff.
Business Process Outsourcing: How Do I Train Staff Effectively?
Training, upskilling and reskilling are the top priorities of businesses.
A study by MIT Sloan School of Management found that a 12-month workforce training program focused on soft skills delivered a 250% return on investment (ROI) within completion. (Note: the 250% return is a conservative estimate!)
If you are planning to outsource business processes to a remote team, here are best practices on training remote staff to help you get started:
Establish the Training Process
You can delegate training to an established business process outsourcing provider. However, in order to ensure smooth and quality workflow and process alignment, there should be an established and definitive training process.
A structured and effective training methodology is important in ensuring seamless delivery and workflow is introduced and established.
Conduct Continuous coaching and mentoring
Continuous coaching and mentoring sessions are important in delivering excellent customer service.
Brief the business process outsourcing team on KPIs and target performance metrics. Conduct regular real-time quality monitoring and real-time monitoring and teach-back sessions.
The following allow for a reasonable understanding to what the job is with productivity, utilization and quality metrics that need to be met on the part of the offshore team and allow for continued process improvement.
Request for Feedback
Constant feedback allows for a more efficient workflow and allows for optimum employee and client experience.
In a business process outsourcing environment feedback between the remote team and the client is critical. For further process improvement, conduct ongoing feedback to ensure staff are receptive of training and learning materials being introduced to them and to ensure the goals and objectives of the training sessions are met.
In business process outsourcing, businesses need a provider that conducts hand-in-hand training with them.
Connext Global Solutions provides Excellent Staffing and Outsourcing Solutions
Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
- Depending on the staff and need of the industry, clients can build a team of:
- Virtual Nurses
- Certified Public Accountants
- Customer Experience Professionals
- Administrative Assistants
- Web Developers
- Data Analysts
- IT Help Desk or Service Desk Support
- And More
Organizations can also build custom cross functional offshore teams which they can scale up or down as they see fit.
Connext Global Solutions Handles Talent Acquisition, Management, And Training
Aside from providing Healthcare Outsourcing solutions or other industry-specific outsourcing solutions, Connext Global Solutions handles talent acquisition, management, and training done in close coordination with the client.
At Connext we provide structured and transparent training client to ensure your remote staff can work in the Client specific processes and thrive at their position. We provide complete transparency and a structured training methodology which assures the client that a seamless delivery and workflow is established. Learn more about the Connext Training Lab here.
