Boost Your U.S. Business in 2026 With Co-Managed Nearshore Teams in Colombia
Key Summary As U.S. companies head into 2026, growth is increasingly constrained by one core challenge: access to reliable, scalable talent. Hiring domestically has become…
Build a Bilingual Customer Support Team in Colombia Powered byConnext Global Solutions
Keep up with demands, expand your team and retain control
Get business tasks done with the help of bilingual and culturally aligned support team that works as a true extension of your organization.
Customer expectations don’t wait, and neither should you. Outsourcing to Connext in Colombia gives you skilled bilingual teams delivering consistent, accurate support while you focus on your core business.
What this means for your organization:
- Faster response times without adding internal overhead
- Co-management
- A better experience for both English- and Spanish-speaking customers
- Predictable costs that support profitable growth
- Confidence that compliance, employment, and infrastructure are handled correctly
Why Colombia Is a Smart Choice for Bilingual Customer Support
Executives choose Colombia for customer support because it delivers both performance and reliability at a lower cost.
Strong English proficiency
Deep cultural alignment with U.S. customers
Time zone compatibility
Large, educated talent pool
Lower attrition rates
When done right, outsourcing customer support to Colombia improves sales and customer satisfaction.
Why Companies Choose Connext
- Dedicated, bilingual professionals
Your customer support staff works exclusively for you; trained on your systems, your brand, and your customers. - Co-management
Your dedicated remote staff will collaborate and brainstorm with you in every step of the way. - Full Employer of Record (EOR) coverage
We manage local employment, payroll, benefits, and compliance so you don’t carry the risk. - Secure infrastructure and data protection
Enterprise-grade facilities, secure networks, and strict data-handling protocols protect sensitive information. - Custom recruiting for your business needs
We recruit specifically for your industry, support model, and communication standards. - You stay in control
You manage workflows, priorities, KPIs, and performance. We handle the operational complexity.
Connext Is Not Traditional Outsourcing
Connext is a staffing and Employer of Record (EOR) partner, not a call center or BPO vendor, and operates using a co-management model.
Your bilingual customer support team in Colombia is fully embedded into your organization. They report to your managers, follow your processes, and represent your brand, perfectly in harmony with your internal team.
Behind the scenes, Connext provides the structure that makes offshore hiring work:
- Local compliance and employment framework
- Secure offices and technology infrastructure
- Ongoing HR, payroll, and operational support
This model gives you the benefits of outsourcing customer support to Colombia, without losing transparency, accountability, or control.
Want to see what your team could look like?
Build a Better Customer Experience Now
If you’re considering outsourcing customer support to Colombia, the difference isn’t just where you hire, it’s how you hire.
Connext helps you grow a bilingual customer support team that strengthens customer relationships, protects your business, and supports long-term growth.
You build your team, we manage the rest.
Certified Excellence
Our unwavering commitment to quality
Trusted by 200+ Companies
“We have enjoyed working with Connext and have developed a deep relationship with the company.”
Neil Tagawa
CEO, RedHammer LLC
“The truth is Connext is just THAT awesome and the Filipino staff are unmatched in dedication, language proficiency, hard work, and respect.”
Ernest Sutton, CPA
Vice President, RediCarpet
“I liked the leadership, flexibility, and commitment to retaining people with a profoundly human touch.”
COO
Fintech Company
“Connext has truly listened to our needs.”
VP of Strategy & Corporate Development
Software Company
“We’ve found the provided resources to be very high quality and wonderful to work with.”
Jamie Wiseman
Principal, Real Estate Development Firm
“Connext’s services in providing our business with a talented employee were unmatched. We have worked with four different outsourcing companies and no one can perform to the level of Connext.”
Senior Business Strategist
Transportation Company
“Our overall experience with Connext has been great….From interviews, to training and continuous improvement, they have been supportive and always listen to our needs.”
Chief Operating Officer
Construction Company
“Incredible Service, Affordable Price = Great Relationship And Value”
SVP Operations
Software Company
“The Connext team is extremely helpful in securing exceptional talent for roles we needed support filling. The staffing has been a game-changer for our practice.”
Practice Manager
Services (non-Government)
“Highly recommend Connext and their team!”
Chief Executive Officer
Media Company
“Working with Genavie from the Connext team has been great—everyone loves collaborating with her. It’s one of the key reasons our expansion conversation is happening. Connext is the best ‘Google search’ I’ve ever done!”
Managing Director
Investment Firm
“I’ve worked with several accounting support teams in the Philippines at my previous workplace, and I can wholeheartedly say that you folks are the best I’ve ever worked with. Thank you for all you do for us!”
Alison Inafuku
Accounting Manager, Tony Hawaii Automotive Group
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