![Top Business Process Outsourcing (BPO) Companies in Taguig [2025 Update]](data:image/svg+xml;nitro-empty-id=OTE3OjMxNw==-1;base64,PHN2ZyB2aWV3Qm94PSIwIDAgMTIwMCA4MDAiIHdpZHRoPSIxMjAwIiBoZWlnaHQ9IjgwMCIgeG1sbnM9Imh0dHA6Ly93d3cudzMub3JnLzIwMDAvc3ZnIj48L3N2Zz4=)
Taguig City, a bustling and modern metro hub in the Philippines, is a powerhouse for business process outsourcing (BPO). Known for its business-friendly environment, skilled workforce, and world-class infrastructure, Taguig has become a preferred destination for global companies looking to outsource their business operations.
As demand for specialized outsourcing grows, especially from industries like healthcare, technology, and financial services, understanding what makes Taguig’s BPO landscape unique is more important than ever. Whether your goal is to scale efficiently amid hiring challenges or to access high-quality, industry-specific expertise, this guide will help you navigate the top BPO companies in Taguig and make informed decisions that drive your business forward.
Key Insights:
- Taguig ranks as a premier BPO hub serving healthcare, technology, financial and a host of other services for various industries.
- Flexible outsourcing models from Taguig providers help businesses scale efficiently amid hiring freezes.
- Partnering with the right BPO in Taguig enhances service quality, compliance, and growth potential.
Why Taguig? Why This Metro Manila City Continues to Attract Top Outsourcing Firms and Foreign Investors
Taguig City has become a shining star in the Philippine outsourcing landscape and for good reason. Its modern infrastructure, business-friendly policies, and strategic location within Metro Manila make it a magnet for global companies looking to outsource key business processes.
More than just buildings and a strong telecom infrastructure, Taguig offers a large talent pool of highly skilled professionals. English proficiency, cultural alignment with Western clients, and specialized training in healthcare, tech, customer service, and financial services put Taguig’s Filipino workforce ahead of many competitors.
The city’s commitment to security and compliance, backed by state-of-the-art facilities and strong local governance, reassures US companies handling sensitive data and regulated processes. This combination of quality, reliability, and scalability makes Taguig a preferred hub for business process outsourcing.
Top BPO Providers: A Curated List of the Leading BPO Companies in Taguig
1. Accenture
Website: accenture.com
Overview:
Accenture is a global consulting and outsourcing services firm that helps companies transform with technology and operational expertise. With a massive footprint in the Philippines, it’s a go-to partner for enterprises across industries.
Taguig Operations:
19/F Uptown Tower 3, 11th Avenue, Bonifacio Global City, Taguig, Metro Manila, Philippines, 1634
Services Offered:
- Business process services
- IT and cloud solutions
- Finance and accounting
- Digital transformation
- Data analytics and automation
Industries Served:
Healthcare, banking, telecommunications, automotive, tech, retail
2. Concentrix
Website: concentrix.com
Overview:
Concentrix delivers end-to-end customer experience (CX) solutions to many of the world’s leading brands. Known for innovation and operational scale.
Taguig Operations:
Bonifacio One Technology Tower, 31st Street corner Rizal Drive, West BGC, Taguig City | Uptown BGC, 11th Dr, Taguig, Metro Manila
Services Offered:
- Strategy and design
- Data and analytics
- Enterprise technology
- Digital transformation services
Industries Served:
Financial services, healthcare, retail, tech, travel
3. Teleperformance
Website: teleperformance.com
Overview:
A global leader in customer experience and digital integrated business services, Teleperformance supports over 170 markets.
Taguig Operations:
Le Grand Avenue, Five West Campus, McKinley Hill, Fort Bonifacio, Taguig City
Services Offered:
- CX management
- AI
- Back-office processing
- Interpretation and translation
Industries Served:
Tech, banking, e-commerce, healthcare
4. TELUS International Philippines
Website: telusinternational.com
Overview:
Overview: TELUS International is a global digital IT solutions and customer service provider, supporting over 600 clients worldwide. With a strong presence in the Philippines, it offers multilingual support and next-gen digital services.
Taguig Operations:
5/F Market! Market! Mall Bonifacio Global City Taguig City 1634 Philippines | McWest Boulevard, Taguig Metro Manila, 1634 Philippines
Services Offered:
- Customer experience management
- IT and digital solutions
- Consultancy services
- Safety and compliance
Industries Served:
Technology, e-commerce, telecommunications, financial services
5. IBM Business Services
Website: ibm.com
Overview:
IBM is a technology and consulting giant providing AI, data analytics, cloud computing, and IT-enabled services.
Taguig Operations:
IBM One World Place 32nd St, Taguig, Metro Manila
Services Offered:
- AI
- Data and analytics
- Quantum computing
- Security
- Supply chain solutions
Industries Served:
Healthcare, retail, manufacturing, telecommunications
6. Alorica
Website: alorica.com
Overview:
Alorica is one of the largest BPO providers in the Philippines, offering exceptional customer service and back-office support.
Taguig Operations:
Philplans Corporate Center, 10th Ave. cor., Kalayaan Ave, Taguig, 1630 Metro Manila
Services Offered:
- Professional and managed services
- Customer experience
- Trust and safety
- Financial business services
Industries Served:
Healthcare, tech, retail, public sector, travel and hospitality
7. Infosys BPM
Website: infosysbpm.com
Overview:
Infosys BPM delivers transformative BPM services with a focus on innovation, automation, and efficiency.
Taguig Operations:
23F BGC Corporate Center, 30th St. corner 11th Avenue, Fort Bonifacio, Taguig City
Services Offered:
- Legal process management
- Human resource operations
- Sourcing and procurement services
- Sales and fulfilment services
- Finance and accounting services
Industries Served:
Healthcare, financial services, manufacturing, energy, and communication services
8. [24]7.ai
Website: https://www.247.ai/
Overview:
[24]7.ai is a global leader in customer experience (CX) solutions, leveraging AI and machine learning to deliver predictive and personalized customer interactions. The company specializes in combining human intelligence with artificial intelligence to enhance customer engagement.Taguig Operations:
Cyber Sigma Building McKinley West, Lawton Avenue, Taguig City 1634
Services Offered:
- Customer experience services
- AI-powered chat and voice support
- Omnichannel customer service
Industries Served:
Retail, telecommunications, financial services, healthcare, travel
9. HCL Technologies
Website: hcltech.com
Overview:
HCL Technologies provides IT and business services, including digital transformation and customer operations.
Taguig Operations:
Office F, G & H; 19th Floor, Cyber Sigma, Lawton Ave, Taguig, 1634 Metro Manila, Philippines | 7th Floor, One World Square, McKinley Hill, Taguig City, Philippines, 1634 | Science Hub, Campus Ave corner Turin St, McKinley Cyberpark, Fort Bonifacio, Taguig City 1634
Services Offered:
- IT outsourcing
- EdTech
- Customer support
- Digital design
Industries Served:
Healthcare, banking, retail, technology, manufacturing
10. Cognizant
Website: cognizant.com
Overview:
Cognizant enables businesses to modernize technology, improve customer experiences, and streamline operations.
Taguig Operations:
Science Hub Tower 4 1110 Campus Avenue, Mckinley Hill Cyber Park 1st-4th floor Taguig City
Services Offered:
- Business process services
- IT services
- Application development
- Cloud enablement
Industries Served:
Healthcare, financial services, tech, manufacturing
Company Differentiators: How These Firms Stand Out in Terms of Specialization, Scale, and Innovation
While many BPOs offer similar services, the best Taguig providers distinguish themselves in several keyways:
- Specialization: Deep expertise in regulated industries like healthcare and finance ensures processes are compliant and efficient. For example, providers with HIPAA-certified teams or specialized financial audit support add tremendous value.
- Scale: Some companies offer large teams with the ability to ramp up quickly, supporting clients through growth spurts or sudden project demands without sacrificing quality.
- Innovation: Adoption of advanced technologies such as AI-powered chatbots, virtual desktops (enhancing security), and automated workflows increases productivity and reduces errors.
- Security Focus: Top firms employ strict security protocols, including biometric access, background checks, encrypted communication, and paperless offices—critical for sensitive data handling.
This blend of factors enables Taguig’s top BPOs to not only meet but exceed client expectations.
How to Evaluate BPO Partners Based on Your Business Needs, Team Goals, and Compliance Requirements
Choosing the right BPO partner requires more than just comparing rates or locations. Here’s a checklist tailored to US-based healthcare, tech, and financial companies outsourcing to Taguig:
- Industry Expertise: Verify that the provider understands your sector’s regulatory environment (HIPAA, SOX, PCI-DSS, etc.) and has relevant case studies.
- Flexibility: Assess whether they offer scalable engagement models — from project-based to dedicated teams — to align with your hiring goals and growth plans.
- Security Measures: Confirm their data protection policies, physical security, and IT infrastructure meet your company’s risk standards.
- Communication & Culture: Look for partners who prioritize clear communication, cultural fit, and proactive problem solving.
- Technology & Tools: Check if they use modern collaboration platforms, virtual desktops, and automation to maximize efficiency and data security.
At Connext Global Solutions, we help businesses vet and onboard BPO partners that fit these criteria while offering full support—recruiting, payroll, compliance, and IT—to make offshore team management seamless.
Conclusion
Taguig in The Philippines offers a compelling combination of talent, infrastructure, and business-friendly policies that make it a top choice for outsourcing in healthcare, tech, and financial services. By focusing on the right BPO partners, US companies can confidently build teams that reduce costs, improve efficiency, and accelerate growth.
Considering outsourcing but not sure where to start? Connext Global Solutions helps businesses evaluate their options and build custom offshore teams tailored to their industry, goals, and compliance needs. We provide innovative solutions and infrastructure to help you scale with confidence.
Get in touch today to explore your options and design an offshore solution that works for your business.
FAQs on the Top BPO companies in Taguig
Taguig offers a combination of modern infrastructure, access to skilled talent, and a business-friendly environment that appeals to both local and international BPO firms. Its proximity to key business districts in Metro Manila also makes it a strategic location for client-facing operations.
Most BPO companies in Taguig offer services across:
– Healthcare support (medical billing, RCM, patient services)
– IT and tech support (helpdesk, QA, software support)
– Finance and accounting (bookkeeping, AR/AP, compliance support)
– Customer service (voice, chat, email support)
– Back-office operations (data entry, HR admin, claims processing)
Yes. Many BPO providers in Taguig specialize in serving regulated industries. They offer HIPAA-compliant teams, secure IT infrastructure, and staff trained in privacy and financial compliance requirements such as PCI-DSS and SOX.
Start by identifying what you want to achieve: cost savings, access to talent, scalability, or process efficiency. Then assess potential partners on their experience in your industry, ability to scale, compliance capabilities, and communication practices. A trusted BPO advisor like Connext can help you weigh your options across multiple Philippine locations, including but not limited to Taguig.
Most Taguig-based BPO firms offer flexible engagement models, allowing companies to start small and scale quickly. Whether you’re dealing with a hiring freeze or seasonal demand spikes, these providers can deploy fully managed teams to fill operational gaps, often in weeks, not months.
A direct relationship means you handle everything, from recruitment to compliance, yourself.
Connext, on the other hand, acts as a strategic partner, helping you:
– Identify the right location
– Build and manage a custom offshore team
– Handle HR, IT, payroll, legal, and security infrastructure
– Maintain control while reducing operational burden
Not anymore. While labor cost efficiency is still a factor, modern BPOs add value through specialization, improved quality, data security, and business continuity. The right partner becomes an extension of your team, not just a cheaper alternative.
