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Telecom Outsourcing

Next Generation Technology and the Rise of Smartphone Subscriptions

The number of smartphone subscriptions worldwide today surpasses six billion and is forecast to further grow by several hundred million in the next few years. China, India, and the United States are the countries with the highest number of smartphone users. (Statista)

The total number of mobile subscriptions is estimated to have exceeded eight billion for the first time in 2019, reaching 8.3 billion subscriptions. In 2021, this figure increased to 8.6 billion. (Statista)

The number of LTE subscriptions worldwide peaked in 2021 when it reached about 4.74 billion subscriptions. (Statista)

In line with this, the deployment of VoLTE and the corresponding devices supported is growing rapidly.

According to Statista, a solid growth in 5G subscriptions is expected to continue in to the forseeable future, reaching 3 billion subscriptions by 2025. That includes growth of 600 million subscriptions from 2023 to 2024, and again from 2024 to 2025. (Statista)

5G subscriptions are forecast to increase worldwide from 2019 to 2025. The number of 5G mobile subscriptions worldwide is forecast to exceed 2.7 billion by 2025, with North East Asia, North America, and Western Europe having the most 5G subscriptions. (Statista)

According to a Mobility Report by Ericcson, a leading provider of Information and Communication Technology (ICT) to service providers, there are over 255 service providers that have launched VoLTE. The number of IMS voice subscriptions is estimated to exceed 3.8 billion at the end of 2021 and reach 6.9 billion by the end of 2027, accounting for around 90 percent of all combined LTE and 5G subscriptions. (Ericsson)

Rise in Cloud-Based Solutions

Cloud-based solutions are key components to business continuity. Business process outsourcing services powered by the cloud makes for cost-effective, streamlined and agile operations. Data-driven insights from the cloud allow for key business decisions and outcomes.

According to predictions from Gartner, global spending on cloud services is expected to reach over $482 billion in 2022, up from $313 billion in 2020. (Forbes)

Cloud platform Technology and Cloud services such as Amazon Web Services allow for supervision in the cloud, innovations, agile operations and digital transformation. These new technologies improve cycle time and productivity of business operations, allowing for more productivity and thus increase output.

Cloud computing allows for real-time data sharing and storage, workflow automation, accessibility and scalability, and fostering collaboration.

The global cloud computing market size is expected to grow from USD 445.3 billion in 2021 to USD 947.3 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 16.3% during the forecast period. (MarketsandMarkets)

A Cost-effective Solution to a Highly Competitive Market

With the increase in the demand for fast and quality enterprise communications, telecom-related and cloud-based services are expected to continue to grow.

In order to remain competitive in a highly disruptive market, Telecom companies are reassessing existing business processes through adopting innovative yet cost-effective solutions that enable business continuity, a streamlined workflow, and access to avenues for improved processes.

Telecom Outsourcing solves these challenges for Telecom companies.

Telecom outsourcing is the process of delegating telecommunications services to an external third-party provider.

The Telecom Outsourcing Market size was valued at USD 113.00 Billion in 2019 and is projected to reach USD 153.52 Billion by 2027, growing at a CAGR of 4.21% from 2020 to 2027. (VerifiedMarketResearch)

The increase in use of smart devices, smartphones, next generation technologies such as 5G, LTE, VoLTE, and cloud-based solutions, are all key drivers of Telecom Outsourcing.

What tasks can I outsource?

In Telecom Outsourcing, some tasks you can offload to a Telecom Outsourcing Provider are:

  • Billing and Collections processing
  • Call Center Service
  • Inbound and outbound calling

A dedicated offshore team of experienced leaders and outreach specialists can assist in customer service support.

Connext Global Solutions actively sources offshore talent required by the client. Comprehensive assessments, screening, testing, and interviewing are conducted by Connext, ensuring the client the highest level of talent from the pool.

Clients ultimately handpick top talent to their remote team. They can build their own team of outbound specialists and telemarketers who can provide outbound calling. The tasks of their staff can range from answering incoming calls, probe and obtain and verify information for incoming calls, answer billing, service status questions and other customer inquiries, access customer information from database based accurate search, maintain and update accurate customer records, skillfully address customer complaints, confirmation calls, to customer transaction history reporting.

The Connext talent pool is experienced with:

  • Exceptional customer service
  • Reliability, adaptability and accountability
  • Active listening, and verbal and written communication skills
  • Strong time management and decision-making skills
  • Proficiency with computers, especially with CRM software, and strong typing skills
  • Familiarity with current technologies, like desktop sharing, cloud services, and VoIP

The great thing with Telecom Outsourcing is the Connext management and team of experts can offer suggestions for streamlining processes and increasing efficiency.

What to look for in a Telecom Outsourcing provider

Connext is all about enabling client growth by providing secure Telecom outsourcing solutions:

  • App or software development powered on 5G
  • Improve processes
  • Optimize cloud-based software
  • Telecom expense management
  • Secure monitoring and technology

Connext Global Solutions is your offshoring provider that is fully capable to support customer service and call center software. The company can seamlessly integrate your active or preferred customer service software. In fact, a number of active Connext clients that use contact center software in their operations.

Businesses can benefit from Connext since the company utilizes cloud-based meeting technology such as cloud-based software and training systems to facilitate cooperation between the executive team and the remote teams.

Aside from this, Connext enables client growth by working hand in hand with clients to help with digital transformation and process improvement and automation. The company identifies opportunities where Robotic Process Automation can be implemented then builds and deploys the Robotic Process Automation model to automate the business process. 

Connext is equipped with secure state of the art monitoring and technology to support cloud-based connectivity platforms and systems to ensure seamless operations.

The company is equipped with industry-leading digital security systems and processes:

  • Biometric Security
  • 24/7 IT Support
  • Full Background Check
  • No Data stored in our servers
  • On-Site Physical Security Teams and Cameras
  • Windows 10 & BitDefender for all employees
  • User Desktop Monitoring
  • SOC2 Certification
  • PCI-DSS Compliant

Connext is PCI-DSS and SOC-2 compliant and can manage data securely and protect the interests of their clients. Secure operating controls and processes are in place for a seamless integration and deployment of software across our servers.

Unlock Growth with Connext

The Connext Virtual Captive model is designed to unlock the growth of our clients. Connext Global Solutions provides expert professional staffing services enabled by seamless cloud connectivity, both in software integration, setup to full production. Unlock Growth with Connext today.

Discover the benefits of Telecom Expense Management Outsourcing and streamline your business communications. Explore our latest blog post for insights and strategies to optimize your telecom expenses.