Certified Excellence
Our unwavering commitment to quality
Build a Scalable, Cost-Efficient Offshore Call Center with 24/7 Support
Outsourcing call center operations helps businesses deliver 24/7 customer service while reducing costs by up to 60%. Connext enables companies to build scalable offshore teams in the Philippines with full support in recruiting, IT, compliance, and management. Services include lead generation, telesales, technical support, and more—offered under flexible, month-to-month contracts.
Why Connext is a Top Call Center Company in the Philippines
- Adaptive and flexible approach
- High responsiveness
- Accountability and discipline
- Transparency and shared decision making
- Unwavering commitment to your growth
- Focused on metrics, data, and getting the optimal outcome
- Aligned values and strong ethos
- Ranked as one of INC 5000 Fastest Growing Companies
Experienced in Outsourcing Call Center to the Philippines
- BPO and call center industry pioneers
- 100+ clients ranging from startup to publicly traded
- Call center and customer support consulting support
- Executive team has more than 50+ years of building and leading call center teams
How can we help? Complete the form and we’ll be in touch
The Connext Difference
Easily Scalable
Multi-Country Operations
Experience
Data Security
Key Points of Difference in Connext model versus Traditional BPO
- Client has absolute control over quality and pricing is completely transparent. Our clients like this relative to the large BPO model where the client has little control and pricing can be misleading.
- Stability of workforce and management team. We aim for < 20% turnover which is dramatically better than the 50-100% turnover experienced by larger BPOs.
- Skill diversity – we can fill any role you need. We give clients a path to a full suite of potential offshore team members.
- Built for high-growth companies that need flexible and adaptive support.
- High attentiveness, quality of support, and attention relative to large BPOs.
Customer Support Outsourcing with Connext
Connext Global Solutions delivers high-quality, scalable call center support tailored to your business needs. With a skilled talent pool, we offer both inbound and outbound services—including help desk support, appointment setting, lead generation, telesales, technical support, and order processing.
Our teams integrate seamlessly with your existing systems, supporting cloud-based platforms, ticketing tools, chat routing, and customer portals. We also provide leadership roles such as service delivery managers and IT support to ensure smooth daily operations.
By partnering with Connext, you gain a dedicated offshore team focused on quality, productivity, engagement, and customer satisfaction—all under flexible and cost-effective contracts.
Partner with Connext Global Solutions today to elevate your customer support operations.
Trusted by 200+ Companies
“We have enjoyed working with Connext and have developed a deep relationship with the company.”
Neil Tagawa
CEO, RedHammer LLC
“The truth is Connext is just THAT awesome and the Filipino staff are unmatched in dedication, language proficiency, hard work, and respect.”
Ernest Sutton, CPA
Vice President, RediCarpet
“I liked the leadership, flexibility, and commitment to retaining people with a profoundly human touch.”
COO
Fintech Company
“Connext has truly listened to our needs.”
VP of Strategy & Corporate Development
Software Company
“We’ve found the provided resources to be very high quality and wonderful to work with.”
Jamie Wiseman
Principal, Real Estate Development Firm
“Connext’s services in providing our business with a talented employee were unmatched. We have worked with four different outsourcing companies and no one can perform to the level of Connext.”
Senior Business Strategist
Transportation Company
“Our overall experience with Connext has been great….From interviews, to training and continuous improvement, they have been supportive and always listen to our needs.”
Chief Operating Officer
Construction Company
“Incredible Service, Affordable Price = Great Relationship And Value”
SVP Operations
Software Company
“The Connext team is extremely helpful in securing exceptional talent for roles we needed support filling. The staffing has been a game-changer for our practice.”
Practice Manager
Services (non-Government)
“Highly recommend Connext and their team!”
Chief Executive Officer
Media Company
“Working with Genavie from the Connext team has been great—everyone loves collaborating with her. It’s one of the key reasons our expansion conversation is happening. Connext is the best ‘Google search’ I’ve ever done!”
Managing Director
Investment Firm
“I’ve worked with several accounting support teams in the Philippines at my previous workplace, and I can wholeheartedly say that you folks are the best I’ve ever worked with. Thank you for all you do for us!”
Alison Inafuku
Accounting Manager, Tony Hawaii Automotive Group
Ready to Build Your Offshore Team?
Customized teams. No surprises. Fully supported.
Frequently asked questions
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What is business process outsourcing (BPO)?
Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to be handled by a party outside of the company.
What makes Connext different as a business process outsourcing company?
Connext is different than a typical outsourcing firm because we allow clients to start at any size and scale as they see fit. We customize our services to individual client needs and execute with unparalleled reliability and quality. We are built on a co-management model that retains training and quality control with the client, while we execute in HR and Operations.
What is the process to building my remote back office team?
We try to make the process of building an offshore team as easy as possible for our clients. The time usually differs based on complexity and time of the project but the general process is as follows:
- Discovery (Day 1)
- Consultation (Day 2)
- Recruitment (Day 3-14)
- Decision (Day 14-21)
- Onboarding (Day 14-30)
What kind of functions can I outsource with Connext?
Connext completely customizes our outsourcing solutions. We recruit and implement cross-functional teams based on individual client needs. Some of our most common outsourced roles are:
- 24/7 Customer Service
- Back Office Support
- Accounting
- Healthcare Support
- Tier 1/2 Help Desk
- IT and Development
- Engineering
- Marketing Specialists
What is the minimum requirement to build an offshore team?
Typical outsourcing firms require minimum commitments of 5 to 50 employees. At Connext we allow clients to start with as little as 2 full-time employee and scale as they see fit.
How do I ensure that my team is doing what they are asked?
One of the best things about Connext is our co-management structure. Each Connext client is assigned a Service Delivery Manager located in the same country as the team members.
This manager helps with onboarding and managing employees from an HR and Operations perspective. They check in with the team members and conduct performance improvement plans and coaching for assigned employees at the direction of the client.
How is my information protected when using an outsourced team?
We protect your data by providing all employee equipment and making sure that no information is stored on our servers. All of our clients use virtual desktop software and/or web-based systems. In addition, we conduct background checks of all of our employees.
In office, we have biometric security, 24/7 IT support, physical security, and paperless office space.
How do I talk to my offshore team?
Think of your Connext team as an extension of your onshore team. You can extend licenses from any of your internal communication tools, including:
- Zoom
- Microsoft Teams
- Google Meet
- Webex
- Skype
- Slack
What are the typical challenges in outsourcing?
Outsourcing provides both long and short-term benefits for growing businesses. However, it also presents a certain set of challenges. These are important to understand in order to make sure your outsourcing experience is beneficial. Here are the largest challenges in outsourcing:
- Outsourcing the wrong tasks/functions: Our strategy team will help advise you on what roles/tasks are better offshore and what should be kept in-house.
- Lack of quality – The partner you choose is important in ensuring quality control and employee retention. Connext retains 80% of our workforce annually.
- Poor communication – Offshore teams should be communicated with as often as your onshore teams to encourage clear expectations and connection with your company culture.
- Unrealistic expectations – Unicorns are difficult to find, whether they are onshore or offshore! Our team can help guide you on creating a job description for success.
What else does Connext provide aside from the employees?
On top of the best employees in the outsourcing industry, Connext provides:
- State of the art facilities
- Equipment (Computer and Software)
- Management
- Consulting
- 24/7 Support
Are there any contracts?
Our agreements are month-to-month with a 30-day termination period. We understand that the needs of your business will change, grow and adapt. For this reason, we have flexible terms that can grow with your organization.
How does pricing work?
Our monthly bill rates are based on cost of the employee (variable by role), flat rate management fee (tiered based on headcount), and office space requirements.
We don’t like hidden fees – once we have your monthly rate, there are no additional fees outside of pre-approved overtime charges. Talk to one of our team members to get a more accurate quote for your business!
