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The Future of Business Workflows

Automation is the future of business workflows. Robot process automation and artificial intelligence are now being implemented in some of the world’s largest companies to improve efficiency and cost effectiveness.  The challenging part for most companies is finding out where automation can be applied and the best tool to implement. Most of our clients have found that by outsourcing, they have put themselves in a prime position for automation. The steps they have taken to outsource tasks to the Philippines have opened their eyes to automation potential. The outcome? They have a  high performing offshore team, supplemented by artificial intelligence and robot process automation tools which allows maximization of both productivity and efficiency.

How can outsourcing serve as a gateway to automation?

So how is outsourcing a gateway for automation? Well, to successfully move a task, or role to a remote team in the Philippines, or any other country, processes must be very well defined and performance metrics must be established. Process discovery and definition is critical to outsourcing success, thus we encourage every client to do it.

Once we have a codified process and a remote team starts performing tasks, we can look at ways to potentially automate. We can use robot process automation to automate highly repetitive, high-volume tasks or artificial intelligence to conduct data analysis on large amounts of data. As we work to implement automation into the client processes, we eventually move the remote team on to more complicated tasks, thus expanding the scope of work.

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The end result is that these companies are maximizing their productivity and efficiency with low cost, low risk investments in high quality remote teams and automation tools. Want to get started on your path to automation? Set up a call with one of our consultants to see how we can help!

For more information on RPA and AI you can check out our ConnextTECH page at