Responsibilities
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception/call center area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protects patients’ rights by maintaining confidentiality of personal and financial information, HIPPA compliancy.
• Maintains operations by following policies and procedures; reporting needed changes.
• Other Duties include:
• E-Fax Management and delivery to appropriate employees.
• Received Outside Post ops- filed A-Z in appropriate binder.
• Received Outside H&P, EKG, etc- filed A-Z in appropriate binder.
• Received Non-Urgent Review- Letters from MDS -filed A-Z in appropriate binder
• Manage pre-appointment chart notes.
o Collect chart notes from referring doctors prior to patient appointment.
• Manage outbound referrals.
o In Management Plus (DLV referred to)- document appropriately
o Outbound referral binder
• Follow up with referring OD’s and MD’s on status of the referral
• Log all outbound referrals.
• Follow up to ensure letters are received and reviewed by the Dougherty Laser Vision Clinical Director
• Follow up to ensure patients return to see Dougherty Laser Vision post-outbound referral
• Update Shared Drive continuously with new outbound referral log
• Manage dictation letters for Clinical Director
o Send letters to referring doctors from referred patients within 24 hours
o Work directly with Clinical Director to ensure letters are completed and sent for all referred patients
• Medical Records
o Manage Medical Records
• Purge and Store Files within 2 Years
• Keep Records Tidy & Alphabetized
o Manage Records Release Forms & handle within 24 hours.
o Obtain doctor’s signature on all medical release forms.
o Mail patient medical records as needed.
o Create, manage, and maintain medical records release log.
• Taking and posting phone payments to patients accounts.
Qualifications and Requirements
• Proven track record in sales with expertise in cold calling and outbound calling techniques.
• Demonstrated proficiency in written and verbal communication, adept at engaging with individuals across all organizational tiers, including executive leadership.
• Good customer service aptitude, ensuring client satisfaction and retention.
• Clear and coherent in both written and verbal communication skills.
• Proficiency in Microsoft Office suite, facilitating efficient task execution and documentation.
• Competent in basic computer operations, ensuring smooth navigation and utilization of essential software applications.
