Responsibilities
• Collaborate with corporate brands’ internal support teams, offering escalated assistance for advanced technical issues and guiding P2P support models.
• Assist with programming and deploying brand-wide menu updates, including price changes, discount programming, and database maintenance to ensure consistency across locations.
• Troubleshoot and resolve API-related issues and third-party system integrations to maintain seamless digital ordering and operational functionality across the brand
• Use service management systems to document service incidents, ensuring comprehensive records in CRM systems for brand-wide tracking and resolution.
• Work closely with teams such as Help Desk L3, API Support L2/L3, and Dev/Product to resolve escalated issues efficiently and effectively.
• Act as the primary point of contact for corporate-level inquiries, delivering exceptional service to build trust and foster strong client relationships.
• Contribute to the knowledge base by documenting troubleshooting steps, solutions, and best practices to enhance support standards and team efficiency.
• Stay current on emerging technologies, POS system features, and menu programming best practices to meet the evolving needs of corporate brands and P2P teams
Qualifications and Requirements
• Experience supporting corporate brands or multi-location operations is highly desirable.
• Strong understanding of POS systems, API integrations, and brand-wide menu programming.
• Knowledge of Windows operating systems, networking fundamentals, and database maintenance.
• Proven ability to troubleshoot technical issues, including API requests and software configurations.
• Clear and coherent in both written and verbal communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Strong problem-solving abilities and the capacity to manage multiple priorities under pressure.
