The Cyber Security Analyst 2role is to help protect our customer networks against cybersecurity threats such as hackers, Cyber-terrorists and malware that can steal or corrupt sensitive customer data. This is accomplished by monitoring and analyzing customer networks, servers, databases and end-point equipment for key indicators of compromise. Once a possible threat is detected the analyst must investigate, respond to and report to our customers with any recommended remediation.
Job Description
• Cover helpdesk tickets for MSS customers, which includes monitoring queues for incident,
problem, and change management requests.
• Monitor customer environments for security issues.
• Investigate security breaches and other cybersecurity incidents.
• Install security measures and operate software to protect systems and information
infrastructure, including firewalls and data encryption programs.
• Document and research security breaches and assess the damage they cause.
• Work with customers security team to perform tests and uncover network vulnerabilities.
• Help remediate detected vulnerabilities to maintain a high-security standard.
• Stay current on IT security trends and news.
• Develop company-wide best practices for IT security.
• Research security enhancements and make recommendations to management.
• Stay up to date on information technology trends and security standards.
• Train, mentor, and guide teammates through direct comms and by hosting knowledge transfer
calls.
Required Qualifications
• Knowledgeable in cyber-attack techniques and frameworks like Mitre Att&ck, NIST,
Lockhead Martin etc.
• Experience in incident response
• Understanding of SIEM, XDR, EDR/Antivirus, Firewalls, proxies, cloud, and IDPS concepts
• Knowledgeable in computer networking and routing protocols
• Experience in working with command line interfaces of Linux operating systems.
• Strong knowledge of the Windows and Linux operating systems
• Understanding of threat intel technologies
• Ability to establish and maintain a strong level of customer trust and confidence.
• Effective communicator with a positive attitude and fluent in the English language
• Excellent writing skills with the capability to create well-formatted reports and client-facing
documentation.
• Team player with strong collaboration skills and a flexible approach to problem solving.
• Strong time management skills with ability to prioritize multiple tasks.
