The Benefits Administrator is responsible for overseeing COBRA benefits for eligible participants, ensuring timely enrollment, accurate processing of terminations, and verifying insurance coverage.
Job Description
• Administer COBRA enrollments, ensuring participants are properly enrolled in the correct benefits plans.
• Provide clear guidance to COBRA participants about their benefits options, coverage, and election processes.
• Work directly with insurance carriers to ensure participants are enrolled in the appropriate plans.
• Manage the timely and accurate processing of COBRA terminations for participants who are no longer eligible, whether voluntary or involuntary.
• Regularly verify participant status with insurance carriers and ensure all COBRA paperwork is correctly processed.
• Generate reports for new elections, payments, and terminations, ensuring accurate record-keeping.
• Oversee the creation of new portal logins for COBRA participants, brokers, and HR teams, ensuring proper access to benefits information.
• Serve as the primary point of contact for COBRA participants, answering questions and resolving concerns related to benefits coverage.
Required Qualifications
• Strong organizational skills with attention to detail and accuracy.
• Clear and coherent in both written and verbal communication skills with the ability to clearly explain benefits information to participants.
• Comfortable using benefits portals, email, and reporting tools (e.g., Microsoft Excel, Word).
• Ability to work independently and manage multiple tasks and deadlines.
• Strong problem-solving skills with the ability to resolve participant concerns efficiently.
• Has a calm and professional demeanor, especially in fast-paced or high-pressure situations.
• Highly organized and able to manage multiple priorities with attention to detail.
