Responsibilities
• Assist in creating customer sales orders received via email, fax, voicemail, or phone calls.
• Collaborate with the Point of Contact (POC) from the client to gather all pertinent details required for accurate order processing.
• Utilize spreadsheets, including pivot tables, to generate inventories based on sales orders and ensure accurate tracking of available stock.
• Coordinate and manage invoices associated with different sales orders, ensuring accuracy and timely processing.
• Respond promptly to customer inquiries related to sales orders, providing guidance and assistance throughout the process.
• Escalate complaints or concerns to the designated POCs for resolution in a timely manner, ensuring customer satisfaction.
• Perform other duties as assigned.
Qualifications and Requirements
• Willingly take phone calls from customers to receive and process orders promptly and accurately.
• Proficiency in using Microsoft Office Suite, particularly Excel for generating inventories and pivot tables.
• Strong organizational skills and attention to detail to accurately manage sales orders and inventories.
• Clear and coherent in both written and verbal communication skills with the ability to interact professionally with customers and internal stakeholders.
• Strong attention to detail to ensure accuracy in data entry and order processing.
• Ability to multitask, prioritize tasks effectively, and work efficiently in a fast-paced environment.
• Ability to work independently without constant supervision, to handle multiple assignments while meeting assigned deadlines and exhibits decision making capabilities.
• Comfortable to work onsite.
• Wiling to take flexible schedules.
