A registered nurse who assesses patients over the phone and decides what level of care they need.
What they do
- Take patient calls and gather symptoms, medical history and current medications
- Assess the case and advise on managing symptoms at home or seeking further care
- Refer to emergency services, specialist care or the primary care physician
- Document everything in the patient record
- Follow up to check whether symptoms improved
Channels
Phone consultations.
Works with
Physicians, nurse practitioners and physician assistants.
