An administrator who runs an organization's ServiceNow platform, from configuration to upgrades.
What they do
- Configure the platform to match how the business works
- Set up users, roles, permissions, rules and workflows
- Resolve platform incidents and escalate what needs next-level IT
- Apply patches and upgrades, and keep the platform secure
- Track every change with its documentation and approval
- Train end-users
Common tools
ServiceNow
Works with
Your IT teams.
