Outsource Customer Service Representatives
Businesses can delegate the first point of contact of customers to customer service representatives to manage both outbound and inbound phone calls, and other functions such as lead generation, reports generation, calls management, issue resolution, customer interaction, records database management and other assigned roles.
Customer service representatives manage both outbound and inbound phone calls, assist customers in preferred communication channels such as calls, emails, messaging or social media, lead generation, maintaining customer satisfaction, building trust-based relationships, reports generation, meeting personal/customer service team sales targets and call handling quota, handle issues and provide resolutions, maintain a customer interaction and records database and other assigned and related roles.
Customer service outsourcing specialists need to have excellent interpersonal skills, active listening and customer-care with focus on quality, problem solving, and analyzing information, basic computer and operating system knowledge, and documentation skills.
Connext Global Solutions provides excellent Customer Service Outsourcing Solutions.
Connext Global Solutions is capable of adopting current systems and contact center software used by the client in their intra-day operations, making it possible to efficiently delegate call center services such as Telemarketing.
Hire Offshore ustomer service representatives whose tasks range from: managing amounts of incoming phone calls, lead generation, maintaining customer satisfaction, building trust-based relationships, reports generation, meeting personal/customer service team sales targets and call handling quota, handle issues and provide resolutions, maintain a customer interaction and records database and other assigned and related roles and more. Partner with Connext Global Solutions today.
