The dedicated point of contact between your business and the offshore team running your account.
What they do
- Oversee the day-to-day functions and daily operations of the team
- Guide team members through workflow processes so tasks land on time and accurate
- Read the data, draw conclusions and make the call when something needs deciding
- Stay available to both your business and the support team
Works with
Your business and the customer service team, as the single point of contact.
