Front Office Outsourcing

Front Office outsourcing is a type of business process outsourcing that involves the delegation of services that involves the direct assistance of customers at every point in the buyer journey. Services such as communicating through customer channels via inbound or outbound telephone conversations, e-mailing and messaging, fax, chat, video and other forms of direct interaction with a client’s customer base. Examples of Front Office outsourcing include:

• Market Research
• General Customer Support
• Technical and Service Support
• Plan or subscription renewals
• Telemarketing
• Telesales