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On-Demand Economy

We live in an On-demand economy. As the name implies, everything is practically on-demand. Thanks to technological advancements and innovations, everything is readily available at our fingertips, literally and figuratively. The on-demand economy is revolutionizing daily end-to-end activities and transactions from ride-sharing platforms, grocery checkouts, mobile marketplace, and payment systems.

It is estimated that the on-demand economy will soar to reach a whopping $335 billion by 2025,  according to a PwC forecast. (Mobile App Daily)

Today’s economy is big on roles that support business processes. Business Process has flourished as one of the most common on-demand services. Organizations are tapping into third-party providers to meet the requirements of their business processes. On-demand staffing services, back-office and administrative support, Accounting, App Development services, Tech Support, are some examples of such roles.

The Need for Offshore Staffing

The question of addressing long-term and steady growth that is built to sustain is where offshore staffing steps in and comes handy.

Offshore staffing is the process of businesses hiring, building, managing a dedicated team or staff located offshore, or in an overseas geographical location, to support business processes. To sustain operations better, providers are turning to offshore staffing. Offshore staffing, or building a dedicated virtual or captive team based offshore through an outsourcing partner, allows for more efficiency, flexibility and convenience.

Getting Started on Offshore Staffing Augmentation

To get started with offshore staffing, organizations need to review the amount of visibility and control they want over the outsourced processes.

They need to decide the exact tasks they want to delegate to offshore teams, and at the same time what setup works best for their business processes.

Organizations must establish and develop a structured implementation to leverage the services of offshore teams. There must be comprehensive understanding, thought, structured planning and process documentation of the roadmap and methodology on the part of organizations looking to assign functions to teams. This way right roles can be established and the right talent with the right qualification and skills can be tapped as part of the dedicated offshore team. Resources such as system access, work schedules, quality plans, and training manuals should be planned ahead and prepared.

Organizations must also look for offshore team provider with the capability to adapt to their business process, provide excellent service delivery and offshoring management and look at opportunities that lead to process improvement.

Once tasks, processes, and roles are mapped out, it is critical to note how many people do they need to onboard in a dedicated offshore team.

Along with the required manpower, equally important is the definition of the project scope. Having to plot the timeline, goals and objectives will help define the project which will be helpful in understanding the project scope and duration.

Benefits of Offshore Staffing

Maintain Full Control

In a captive staff augmentation model, organizations do not lose control of their business. In fact, they have more control of the businesses since they decide how offshore staffing works best to fit their needs. Clients maintain control on the operations. From staffing requirements, operating systems, tools, processes, schedules, quality checks, and pricing – these are all solely established and decided by the client.

The client defines the team and corresponding skills required to fill per role. More importantly, the client chooses the talent best suited for the role. With the advent of technology such as the use of cloud connectivity training sessions and cloud-based collaboration and connectivity tools, trainings and feedback can be cascaded and reinforced seamlessly. Productivity and quality is also maintained, or improved even, with proper management of key performance indicators (KPIs) through daily real-time or near real-time monitoring of stats measuring productivity, utilization and quality.

Connext helps manage a client’s team as if it was theirs and makes sure the performance matches or exceeds that of your local teams.

Effectively address In-house Skills Gap

The challenge of solving the in-house skill gap problem can be easily remedied by offshore talent. There are 10.6 million job openings in the U.S. as of November 2021. (Bureau of Labor and Statistics)

Connext Global Solutions intends to fill .1% of those with staffing solutions that provide top talent. Connext actively sources top talent required by the client. Connext uses a multi-tiered recruitment process that ensures that the client is getting the highest level of talent with the required specialized skill sets for the required position.

Provide Flexibility and Scalability

With a staffing augmentation model, clients can build a customized, 100% dedicated offshore team. The supplemental offshore staff assimilates and works alongside in-house team.

Connext Global Solutions provides flexible and scalable solutions that unlocks client growth. Typical outsourcing firms require a minimum commitment of a minimum of 5 up to 50 employees. At Connext Global SOlutions we allow clients to start with as little as 1 full-time employee and scale as they see fit. Clients can build, train, manage their offshore based on the current need and adjust – scale up or down, as they go along.

Take on New Projects Effectively

Lessen the time to fill needed talent with offshore staffing. Connext is uniquely positioned to take on new projects, regardless of size and scope.

Staffing Augmentation: The Connext Virtual Captive Model

Staffing Augmentation with the Connext Virtual Captive Model provides a higher degree of control, flexibility, scalability, and quality than the typical outsourcing model. Proper operating controls and are in place to effectively protect the interests, confidentiality and data of clients.

Connext offers a large array of cost-effective remote staffing services to healthcare, real estate, finance and accounting departments, HR departments, customer service, IT and web development, back office support, and creative departments. Their dedicated staff members work in multiple function areas for clients that include: medical claims processing, QA and business analytics, real estate, full-spectrum accounting, customer engagement specialists, back office staff, IT developers and support, graphic designers, social media, and more.

Connext Global Solutions helps companies build custom, dedicated support teams in the Philippines. 

Connext Global Solutions provides excellent offshore staffing solutions that add value and unlock client growth. Learn more about the company’s custom Offshore Staffing solutions today.

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