We build high-performing customer experience and business support teams for growth-focused companies.
”World-class customer experience depends on world-class talent. At Connext, we recruit, train, and embed professionals who don’t just support your business — they help you stand out.
— Vice President, Customer and Business Services
Executive Leadership & Unit Spotlight
With 25+ years of leadership in telecom, customer experience, and technical operations, Marc has built, trained, and managed offshore teams that deliver measurable improvements in service delivery and client engagement.
Known for his hands-on leadership, Marc regularly travels between the Philippines and Colombia to connect with teams on the ground, ensuring Connext’s CBS clients get the very best in both service and outcomes.
Building a Cross-Functional Support Team for a POS Software Company with Connext 
Creating a 24/7 Customer Support team for Venture- backed E-Commerce Startup 
IT Staff Augmentation for Payment Services Company Connext is more than outsourcing. We are a top-tier recruiting partner with a proven embedded model that delivers global CBS teams who act as a direct extension of your business.
With Marc’s leadership, multilingual recruiting expertise, and on-the-ground presence in the Philippines and Colombia, Connext ensures your CBS teams deliver measurable outcomes, every time.
”With Connext, success starts with good talent — and scales with better customer experiences.
Our Customer Service and IT Support solutions empower companies across diverse industries, including:
Whether you’re a growing startup or an established enterprise, Connext recruits and builds the Customer Service and IT Support teams you need to streamline operations and deliver world-class experiences.
“We have enjoyed working with Connext and have developed a deep relationship with the company.”
Neil Tagawa
CEO, RedHammer LLC
“The truth is Connext is just THAT awesome and the Filipino staff are unmatched in dedication, language proficiency, hard work, and respect.”
Ernest Sutton, CPA
Vice President, RediCarpet
“I liked the leadership, flexibility, and commitment to retaining people with a profoundly human touch.”
COO
Fintech Company
“Connext has truly listened to our needs.”
VP of Strategy & Corporate Development
Software Company
“We’ve found the provided resources to be very high quality and wonderful to work with.”
Jamie Wiseman
Principal, Real Estate Development Firm
“Connext’s services in providing our business with a talented employee were unmatched. We have worked with four different outsourcing companies and no one can perform to the level of Connext.”
Senior Business Strategist
Transportation Company
“Our overall experience with Connext has been great….From interviews, to training and continuous improvement, they have been supportive and always listen to our needs.”
Chief Operating Officer
Construction Company
“Incredible Service, Affordable Price = Great Relationship And Value”
SVP Operations
Software Company
“The Connext team is extremely helpful in securing exceptional talent for roles we needed support filling. The staffing has been a game-changer for our practice.”
Practice Manager
Services (non-Government)
“Highly recommend Connext and their team!”
Chief Executive Officer
Media Company
“Working with Genavie from the Connext team has been great—everyone loves collaborating with her. It’s one of the key reasons our expansion conversation is happening. Connext is the best ‘Google search’ I’ve ever done!”
Managing Director
Investment Firm
“I’ve worked with several accounting support teams in the Philippines at my previous workplace, and I can wholeheartedly say that you folks are the best I’ve ever worked with. Thank you for all you do for us!”
Alison Inafuku
Accounting Manager, Tony Hawaii Automotive Group
© 2025 Connext.
