Connext Work Life in the Time of Pandemic
At the onset of the COVID-19 pandemic, businesses across all industries experienced high disruptions to business operations. The need to provide business continuity was of utmost importance.
Slowly, the modern workplace was redefined.
Work transitioned from in-office setup to a hybrid setup. Large companies such as Amazon, Apple, JPMorgan Chase, Google and Microsoft announced the move to a combination of either a full- or part-time remote working model of hybrid or fully remote in 2021. Other companies followed suit. Physical meetings became virtual meetings. Virtually everything was virtual.
It was every business’ priority to invest on remote-ready, digital work models that allow business continuity, flexibility and efficiency. The integration of business process automation and cloud computing, and related concepts, were highly prioritized. This way business process outsourcing services can be easily delegated or outsourced.
Even before the COVID-19 pandemic accelerated the need to adopt a digital-first work model, business process outsourcing provider Connext Global Solutions has already established a remote-ready staffing model and has effectively provided talented virtual assistants to over 50+ satisfied clients.
When more stringent safety protocols were imposed following the global COVID-19 pandemic last 2020, Connext Global Solutions transitioned work from home arrangement, moved their workspace onsite to their homes, in just a span of 48 hours – all without client service disruption.
Today, the Connext distributed workforce is comprised of employees working onsite, in a hybrid setup, and in a work from home setup.
We got in touch with two of our employees hired during the pandemic, who are currently working from home. Read on for some firsthand accounts of two of our work from home employees.
One of our Senior Accountants shares:
“I find [the Work from Home setup] convenient as I do not have to go through with the road traffic just to get to and from work. It has also been very helpful, for those who live with their families like me, as we do not have to worry about being exposed and exposing our families to the virus by frequently going out of our homes and having to mingle with a crowd.”
“With the WFH setup, I was able to spend more time with my family and have more time for my personal life. “There was a difficulty as to separating myself from work knowing that my “work” (personal computer) is just at an arm’s length even if I am at home. I guess to address this, Connext organizes wellness-centered activities to help its employees take their minds off work and unwind.”
Bianca, a Medical Billing Specialist, shares:
“Working from home is very convenient for me. I do have my mini office at home, where I can work properly. [One advantage of a Work From setup is that] I could see and take care of my kids when I’m on my break time. Also, I don’t need to wake up so early to go to our office site.
When I started working from home with Connext, I was worried if I can do my tasks properly since all of us are working from home. I was also afraid to ask questions to my supervisor or manager since I was new on our account that time.
I’m so glad that my supervisor and manager are both very nice and responsive whenever we have questions about our tasks. With the help of my leaders, I am now more comfortable and productive in doing my daily tasks while working from home.”
The above accounts shared by Connext employees simply show how the business process outsourcing workplace has transformed over a short span of time.
Connext Global Solutions understands the business process outsourcing processes and capabilities required by the hybrid workplace.
The company is uniquely positioned to take on business process outsourcing projects effectively, regardless of size and scope. Clients can conduct cloud connectivity training sessions with their delegated team. The visibility and control in the virtual captive model creates the confidence to outsource tasks to a remote virtual assistant or a remote team.
Connext allows clients to outsource to offshore Connext teams who work from anywhere. The company’s remote teams use a digitally secure remote setup with 24/7 IT Support to work from their home or place of choice- be it office, remote, or both. Outsource to Connext today.
