Compliance

Compliance is a set of standards and regulations that is required in a call center. Compliance in a call center can range from auditing processes, operational controls, industry-leading digital security systems such as user desktop monitoring to cybersecurity software implementation. Compliance to security, availability, processing integrity, confidentiality, and privacy should be met by offshore teams in all aspects.

For example, the PCI-DSS compliance means a company has met requirements intended to ensure that cardholder data is secure.