How a Vermont-Based Clinic Scaled Scheduling and Admin Operations with Connext
Overview
Vermont Gastroenterology, an independent physician-owned practice, partnered with Connext to overcome local hiring constraints and rising patient demand. By building an offshore team of schedulers and patient care specialists, the clinic increased scheduling capacity, improved patient communications, and reduced the strain on in-office staff. With a strong cultural fit, seamless onboarding, and flexible coverage, the offshore team became an integral part of the practice’s operations and continued growth.
Key Highlights
- Expanded Offshore Team: Grew from 1 to 5 team members covering scheduling, inbound/outbound calls, emails, and admin support.
- Thousands of Patients Scheduled: Increased appointment volume without adding physical space or overloading internal staff.
- Team Integration & Recognition: Offshore employees are celebrated as part of the team—with award recognition and even handwritten patient praise.
