How Connext Helped a Leading Expense Management Platform Scale Efficiently Across Departments and Time Zones
Overview
A fast-growing expense management software company partnered with Connext to expand its global workforce and streamline operations. Initially launching with a small pilot team, the partnership quickly evolved into a large-scale collaboration spanning multiple business functions—including finance, client delivery, and implementation. Today, nearly 60 Connext professionals work as a seamless extension of the client’s organization, helping the company accelerate growth, improve efficiency, and maintain world-class service quality across global markets.
Key Highlights
- From Pilot to 60-Person Team: Scaled from a small initial team to nearly 60 professionals across finance, technology, and client support.
- Cross-Functional Expertise: Fulfillment, audit, reconciliation, ServiceNow administration, and technical implementation roles filled by Connext.
- Global Integration: Offshore teams fully embedded in the company’s workflows, supporting operations and client delivery across multiple time zones.
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The Challenge
A company-wide hiring freeze left the client’s project teams without enough in-house estimators to keep pace with a growing pipeline of construction and engineering bids. In an industry where precise cost estimating is the foundation of effective project budgeting and resource allocation, every delayed estimate risked a missed submission deadline — and a lost contract.
The Approach
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VP of Operations, Engineering & Construction Client
