Overview:
Discover how a leading Title and Escrow company in Hawaii overcame staffing shortages and operational challenges by partnering with Connext. This collaboration led to significantly improved service levels and reduced costs.
Key Takeaways:
Challenges Addressed:
Escrow Operations: The company faced time-consuming data entry and administrative tasks, requiring judgment and attention to detail. Staffing shortages led to backlogs and service level issues.
Title Searches: These demanding processes necessitated decision-making skills and a deep understanding of procedures. High costs and low unemployment rates made hiring and retaining skilled staff challenging.
Strategic Solutions Implemented:
Connext collaborated closely with client executives and managers to develop and implement effective solutions.
The Connext team integrated seamlessly with the client’s systems and processes, enhancing visibility and efficiency.
Impressive Results Achieved:
The partnership led to significantly reduced turnaround times and consistently met service level expectations.
Local staff were able to focus on more complex tasks, further enhancing customer service.
A continuous improvement approach was embraced, fostering daily interactions between Connext and the client’s teams.
For a comprehensive understanding of this successful collaboration and insights into optimizing your own title and escrow operations, download the full PDF guide now.
