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Business Process Outsourcing for Insurance Operations: Staffing Solutions That Get the Work Done Right
Connext focuses on performance — providing skilled offshore insurance professionals and the environment needed to support consistent, high-quality work.
Because maintaining consistent performance becomes harder when staffing gaps, onboarding delays, and limited operational support begin to affect day-to-day work.
As volumes increase, internal teams are often asked to absorb more, but hiring isn’t always the solution: New employees take time to master systems. Turnover leads to delays.
Connext helps address these challenges by strengthening the workforce and infrastructure behind the work.
Organizations can use this approach to:
- Maintain consistent quality across high-volume insurance tasks
- Reduce rework caused by staffing instability
- Support internal teams during growth or transition periods
- Improve reliability in day-to-day output
- Keep experienced staff focused on oversight and judgment-based work
What Connext Provides
Connext supports insurance operations by delivering skilled manpower and the infrastructure that enables strong performance, while clients retain ownership of their workflows, standards, and priorities.
This includes:
- Offshore insurance professionals with relevant operational experience
- Secure facilities and controlled access environments
- Compliant employment through an Employer of Record structure
- IT systems, connectivity, and technical support
- Ongoing operational oversight to support consistency and continuity
Clients define how work is done. Connext ensures the right people and environment are in place to perform at a high level.
Why Insurance Companies Work with Connext
Skilled insurance professionals
Performance-ready environment
Reduced hiring and employment risk
Predictable operational capacity
Built for regulated work
A Practical Alternative to Traditional Insurance BPOs
Connext is not a traditional insurance BPO that takes ownership of workflows or removes work from your operation.
Instead, Connext operates as a staffing and Employer of Record (EOR) partner, delivering skilled offshore professionals and the operating environment needed to support day-to-day insurance work — while organizations retain responsibility for their processes, standards, and priorities.
This model allows insurance organizations to build dependable operational capacity without assuming offshore employment risk or sacrificing visibility into performance.
To see how this approach works in practice, explore how a Hawaii-based health insurance organization partnered with Connext Global Solutions to strengthen their offshore operations across claims, underwriting, provider relations, billing, wellness programs, and sales.
Solutions that Lead to Stronger Insurance Operations
If staffing constraints or capacity limits are affecting performance, our approach offers a straightforward alternative to traditional outsourcing.
Let’s discuss your operational needs, systems, and goals to determine whether offshore insurance staffing is the right fit.
Certified Excellence
Our unwavering commitment to quality
Trusted by 200+ Companies
“We have enjoyed working with Connext and have developed a deep relationship with the company.”
Neil Tagawa
CEO, RedHammer LLC
“The truth is Connext is just THAT awesome and the Filipino staff are unmatched in dedication, language proficiency, hard work, and respect.”
Ernest Sutton, CPA
Vice President, RediCarpet
“I liked the leadership, flexibility, and commitment to retaining people with a profoundly human touch.”
COO
Fintech Company
“Connext has truly listened to our needs.”
VP of Strategy & Corporate Development
Software Company
“We’ve found the provided resources to be very high quality and wonderful to work with.”
Jamie Wiseman
Principal, Real Estate Development Firm
“Connext’s services in providing our business with a talented employee were unmatched. We have worked with four different outsourcing companies and no one can perform to the level of Connext.”
Senior Business Strategist
Transportation Company
“Our overall experience with Connext has been great….From interviews, to training and continuous improvement, they have been supportive and always listen to our needs.”
Chief Operating Officer
Construction Company
“Incredible Service, Affordable Price = Great Relationship And Value”
SVP Operations
Software Company
“The Connext team is extremely helpful in securing exceptional talent for roles we needed support filling. The staffing has been a game-changer for our practice.”
Practice Manager
Services (non-Government)
“Highly recommend Connext and their team!”
Chief Executive Officer
Media Company
“Working with Genavie from the Connext team has been great—everyone loves collaborating with her. It’s one of the key reasons our expansion conversation is happening. Connext is the best ‘Google search’ I’ve ever done!”
Managing Director
Investment Firm
“I’ve worked with several accounting support teams in the Philippines at my previous workplace, and I can wholeheartedly say that you folks are the best I’ve ever worked with. Thank you for all you do for us!”
Alison Inafuku
Accounting Manager, Tony Hawaii Automotive Group
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