Dedicated agents in English and Spanish, working inside your systems and answering to your goals.
Build your call center team
Connext builds dedicated call center teams in Colombia and Mexico, where bilingual agents handle English and Spanish calls live during your business day. You select every agent, and we handle the recruiting, payroll, compliance, facilities, and in-country management behind them.
21 days
Average time to hire
Top 4%
Of applicants endorsed to you
94%
90-day employee retention
Call center outsourcing means hiring an external partner to staff and run your customer calls, chat, and email. With Connext, agents are dedicated to your account only. You interview and select each one, and Connext handles recruiting, HR, payroll, compliance, and facilities from delivery centers in Colombia and Mexico.
A private equity-backed eye care management company supporting 60+ clinics and nearly 20 surgery centers saw communication barriers and high turnover slowing its growth with Spanish-speaking patients.
Connext built a bilingual team in Colombia, trained in the group’s healthcare workflows, spanning bilingual virtual concierges, patient care coordinators, schedulers, and insurance verification specialists. The result: clearer patient communication, fewer abandoned calls, and lower attrition across every department the team supports.
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“Partnering with Connext has given us the flexibility and workforce quality we needed to keep up with growth. The bilingual support has been invaluable for serving our patients.”
Director of Operations, Call Center, National Eye Care Management Company
One dedicated team can cover every channel your customers use, and every agent answers as your company, not as a third party. Most clients start with one function and add the next as call volume grows.
Customer service, order tracking, account inquiries, e-commerce support, reservations, returns and refunds.
Telesales, lead generation, appointment setting, upsell and cross-sell, customer acquisition and retention campaigns.
Tier 1 and Tier 2 help desk, troubleshooting, ticket triage, escalation to your engineering team.
Phone, email, chat, and social messaging handled in one queue, inside your own platforms.
Any of the functions above in English and Spanish, staffed from Colombia and Mexico.
Payment reminders, collections calls, billing questions, account management.
Call monitoring and QA scoring, data cleansing and validation, CRM hygiene, community moderation.
More than 40 million people in the U.S. speak Spanish at home, according to the U.S. Census Bureau. A bilingual call center helps you serve those customers directly, without relying on interpreters or a second vendor.
Connext bilingual agents handle English and Spanish callers within the same dedicated team, helping reduce routing delays while keeping every interaction documented in your CRM.
Connext screens bilingual candidates through AI-supported screening, skills assessments, and operations interviews. You review the candidate packet, conduct the final interview in English and Spanish, and decide who joins your team.
Latin American agents bring the language skills, cultural context, and everyday vocabulary that help Spanish-speaking customers feel understood. Bilingual QA support can also score Spanish-language calls, so quality is measured, not assumed.
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Colombia and Mexico share time zones with the US, so your team works your business day live instead of picking up a handoff. Connext’s employer-of-record structure handles local contracts, payroll, benefits, and labor compliance in both countries, with no foreign entity for you to set up.
Connext’s Colombia team works from Bogotá and from home on UTC-5 year-round, which matches U.S. Eastern time in winter and Central time in summer. Connext Global Solutions Colombia is Great Place to Work® Certified for 2025.
Connext’s Guadalajara delivery center runs on Central Standard Time year-round, keeping your agents’ shifts aligned with the U.S. business day. It is a strong fit for bilingual support, sales, and technical teams that need real-time collaboration with U.S. managers.
Connext calibrates the job description with you, screens with AI-supported tools and assessments, and sends your first candidate packets within 5 to 7 days. You interview and hire, with a 21-day average time to hire.
Agents onboard into your CRM, phone system, ticketing platform, and scripts before go-live. Updates post, cases track, and problems get resolved in real time, in your own records. You lead product and brand-voice training; Connext supports onboarding and ongoing coaching at your direction.
Every client gets a dedicated in-country team manager who runs weekly account reviews and reports on utilization, productivity, and quality, at a 50:1 employee-to-manager ratio.
As employer of record, Connext manages contracts, local payroll and benefits, labor law compliance, IT, and secure facilities. You manage performance. We manage the paperwork.
KPIs, feedback loops, and recurring client meetings keep performance visible, and you can add seats, shifts, or languages when volume calls for it.
Most clients see fully loaded costs 50 to 70% below an equivalent U.S. hire, with customer support roles among the largest savings. One monthly rate covers recruiting, management, facilities, IT, and compliance.
Fully loaded monthly USD ranges per full-time agent, including base pay, statutory benefits, workstation and facilities, and Connext management and overhead. Source: Connext Salary Benchmark, 2026 market data, last updated Q2 2026. Ranges vary with shift timing, industry training, and seniority.
Run the numbers
You Pick the Agents. We Handle Everything After the Offer. Only the top 4% of applicants reach your interview list, and the hiring decision stays with you. From the signed offer on, Connext owns payroll, HR, IT, and compliance.
Agents Who See Themselves as Your Team Perform Like It. Connext agents work only on your account, toward your goals, so they think of themselves as part of your company rather than a vendor’s bench. That buy-in shows up in the work. And because they never split time across other clients’ queues, product knowledge and customer context keep building inside your business.
Security Reviews Move Faster with SOC 2 Type II and HIPAA in Place. Connext holds a SOC 2 Type II attestation report and HIPAA compliance, backed by biometric security and controlled access at its delivery sites.
Real-Time Answers from a Team on Your Clock. Colombian and Mexican agents work your business day live, in English and Spanish. They reach your team directly on Teams or Slack for questions and decisions, with no vendor layer slowing the answer down.
Whether you need English coverage overnight or Spanish-speaking agents on Central time, Connext builds a dedicated call center team you choose and control. Your first candidates can be in your inbox within a week.
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