Working with Offshore Teams in India: A Communication Playbook
Key Summary Hiring freezes, resource constraints, or strategic shifts can slow down even the most ambitious teams. In these moments, the idea of working with…
Customer Service that Speaks Their Language
Your customers expect service in the language they’re most comfortable with. Whether you’re expanding into new markets or supporting a diverse customer base, a bilingual call center can be the difference between a frustrated caller and a loyal customer.
At Connext, we build dedicated bilingual call center teams that work as an extension of your business—trained in your products, processes, and brand voice. From inbound support to outbound sales, our bilingual agents deliver smooth, culturally sensitive interactions that drive customer satisfaction and loyalty.
Why Choose Connext for Your Bilingual Call Center?
Native-Level Fluency & Cultural Fit
Industry-Specific Training
Seamless Integration with Your Systems
Cost-Effective Without Cutting Corners
Flexible Scalability
Customer Service Outsourcing
Customers expect real-time support—and great service drives loyalty, retention, and revenue. Latin America stands out with time zone alignment and bilingual talent ready to deliver.
Roles we provide include:
- Customer Service Representatives
- Live Chat Agents
- Account Managers
- Telemarketing Staff
- Help Desk
- Upsell & Cross-sell
- Collections
- Data Cleansing & Validation
- Lead Generation
- Customer Acquisition & Retention
- Telesales
- E-Commerce Support
- Reservation Agents
- Technical Support Specialists
- Community Moderators
”Connext’s bilingual support has been invaluable for serving our patients and ensuring we can focus on delivering exceptional eye care across the nation.
— Director of Operations
Case Study: Bilingual Support in Action
A nationwide eye care group with 60+ clinics needed to better serve its growing base of Spanish-speaking patients. High turnover and communication barriers were slowing growth.
Connext Solution: We built a bilingual call center team in Colombia, trained in healthcare processes and aligned with the client’s culture.
Results:
- Reduced call abandonment rates
- Stronger patient engagement
- Lower turnover with better recruitment & HR support
Ready to connect with your customers in the language they trust?
Build Your Bilingual Team Today or try our Pricing Calculator to see how much you can save.
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Trusted by 200+ Companies
“We have enjoyed working with Connext and have developed a deep relationship with the company.”
Neil Tagawa
CEO, RedHammer LLC
“The truth is Connext is just THAT awesome and the Filipino staff are unmatched in dedication, language proficiency, hard work, and respect.”
Ernest Sutton, CPA
Vice President, RediCarpet
“I liked the leadership, flexibility, and commitment to retaining people with a profoundly human touch.”
COO
Fintech Company
“Connext has truly listened to our needs.”
VP of Strategy & Corporate Development
Software Company
“We’ve found the provided resources to be very high quality and wonderful to work with.”
Jamie Wiseman
Principal, Real Estate Development Firm
“Connext’s services in providing our business with a talented employee were unmatched. We have worked with four different outsourcing companies and no one can perform to the level of Connext.”
Senior Business Strategist
Transportation Company
“Our overall experience with Connext has been great….From interviews, to training and continuous improvement, they have been supportive and always listen to our needs.”
Chief Operating Officer
Construction Company
“Incredible Service, Affordable Price = Great Relationship And Value”
SVP Operations
Software Company
“The Connext team is extremely helpful in securing exceptional talent for roles we needed support filling. The staffing has been a game-changer for our practice.”
Practice Manager
Services (non-Government)
“Highly recommend Connext and their team!”
Chief Executive Officer
Media Company
“Working with Genavie from the Connext team has been great—everyone loves collaborating with her. It’s one of the key reasons our expansion conversation is happening. Connext is the best ‘Google search’ I’ve ever done!”
Managing Director
Investment Firm
“I’ve worked with several accounting support teams in the Philippines at my previous workplace, and I can wholeheartedly say that you folks are the best I’ve ever worked with. Thank you for all you do for us!”
Alison Inafuku
Accounting Manager, Tony Hawaii Automotive Group
