Overview
The RCM Staffing Benchmark Report gives CFOs, Revenue Cycle Directors, and healthcare operators real cost and performance data drawn from Connext's active client portfolio, not modeled projections, not industry surveys. It covers fully loaded cost comparisons across onshore and offshore RCM roles, quality benchmarks measured against HFMA, MGMA, and CAQH standards, and a practical framework for building the internal business case for a staffing model change.
What You'll Learn
- What your RCM staff actually costs when benefits, recruiting, and attrition are included, and why most organizations underestimate it by 30–40%
- How co-managed offshore operations compare on clean claim rate, denial rate, AR days, and net collection rate against onshore industry averages
- Which RCM functions deliver the highest ROI offshore and in what sequence to implement them
- Specialty-specific benchmarks for orthopedics, behavioral health, DSOs, and physician groups
- How to model savings for your specific team size and present the case internally
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The Challenge
A company-wide hiring freeze left the client’s project teams without enough in-house estimators to keep pace with a growing pipeline of construction and engineering bids. In an industry where precise cost estimating is the foundation of effective project budgeting and resource allocation, every delayed estimate risked a missed submission deadline — and a lost contract.
The Approach
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