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Yes. Connext holds SOC 2 Type II certification and is HIPAA compliant, backed by signed Business Associate Agreements, monitored facility access, and documented, annually audited access controls protecting patient data across every delivery site supporting your RPM program.

Connext places RPM Care Coordinators, Device Technical Helpdesk Specialists, and Virtual Care Schedulers into remote patient monitoring programs. Together, these roles cover patient enrollment and eligibility checks, device troubleshooting and hardware tracking, and appointment and alert-log scheduling, the non-clinical workflows an RPM program depends on.

As remote monitoring programs grow, administrative volume such as patient outreach, data logging, and device tracking often outpaces clinical staffing budgets. Telehealth platforms and medical groups turn to RPM administrative support outsourcing to clear processing backlogs and keep clinical staff focused on patient care instead of paperwork.

Connext’s remote patient monitoring virtual assistants are non-clinical support staff. They don’t interpret patient data, diagnose conditions, or make care decisions. Instead, they handle enrollment, device logistics, scheduling, and non-clinical patient outreach, so licensed clinical staff can focus on evaluating readings and directing care.

A remote patient monitoring virtual assistant is a dedicated, non-clinical staff member who manages administrative RPM workflows, including patient enrollment, data logging, device logistics, and appointment scheduling. Connext recruits, employs, and co-manages these specialists so telehealth platforms and medical groups can grow monitoring programs without adding clinical headcount.