Summary
Growing a claims team doesn’t have to mean losing oversight of it. Connext builds and embeds dedicated offshore claims teams directly into your existing systems and standards, with an in-country manager handling daily operations. You retain full control over policies, procedures, approval thresholds, and every regulated or discretionary decision. Connext handles recruitment, payroll, HR admin, local labor-law compliance, and day-to-day management of the team executing your approved processes.
What You’ll Learn
- How the co-managed model splits control between you and Connext
- Which claims tasks can safely move offshore, and which never do
- How this approach improves payment accuracy and reduces backlog
- Real results from a health insurance client using this model
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The Challenge
A company-wide hiring freeze left the client’s project teams without enough in-house estimators to keep pace with a growing pipeline of construction and engineering bids. In an industry where precise cost estimating is the foundation of effective project budgeting and resource allocation, every delayed estimate risked a missed submission deadline — and a lost contract.
The Approach
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