Billing specialists working inside your systems and your reporting structure, on your KPIs, with evening and overnight coverage when the payer queue demands it.
A medical billing team turns the care a practice delivers into the revenue it collects.
The team checks patient coverage, submits claims, posts payments, works denials and follows up on unpaid balances. Most of that work happens before and after the claim is submitted, not during it.
Connext Billing Teams are dedicated billing specialists who do this work all day. They work inside your practice management system and your queues.
STEP 01
Confirms the patient's coverage and benefits before the visit, so the claim is not denied for eligibility later.
STEP 02
Builds each claim to the payer's specific rules and submits it clean the first time.
STEP 03
Records each payment against the right account when it arrives and flags underpayments.
STEP 04
Finds out why a claim was denied, then corrects and resubmits it or files an appeal.
Those five tasks are rarely one person's job. Most billing operations stall because one of these seats is empty.
Owns a claim end to end: builds it to the payer's rules, submits it and follows it until the account closes.
Moves charges from the clinical documentation into your practice management system, so nothing billable is left unrecorded.
Applies remittances and patient payments to the right accounts daily, and flags underpayments the week they arrive.
Works the aging report: calls payers, checks claim status and keeps balances from crossing 60 and 90 days.
Reads the denial reason, corrects what caused it and files the appeal inside the payer's window.
Handles statements and patient calls about balances, in English or Spanish, so your front desk is not doing it between visits.
When billing runs well, nobody notices it. When it is short staffed, the problems show up in three places: more denials, AR aging past 30, 60 and 90 days, and revenue that is never collected.
A billing claim is the last step of a much longer process, and the errors that sink it happen upstream. Reworking a denial is slow, unglamorous work, which is exactly why it is the first thing dropped when the team is short. The figures below are what dropping it costs.
32%
Of denials traced back to incomplete or missing insurance data captured at registration, not to the claim itself (Experian Health, State of Claims 2025)
$400K
Denied every month at an organization submitting $4 million in claims with a 10% denial rate
30%
Of those denials are never reworked when the billing team is short-staffed
$1.44M
Never collected over a year, from the unworked denials alone
Your day ends at five. The payer queue does not.
U.S. Eastern time
12 am
6 am
12 pm
6 pm
12 am
Your office
9 am – 5 pm
Colombia and Mexico
8 am – 7 pm · 1–2 h behind you
Philippines
9 pm – 6 am · 12 h ahead
Colombia and Mexico work alongside your day and stay an hour past it. The Philippines team starts as you close, so the eligibility checks and payer follow-ups you left at five are cleared before you open. Hours shown in U.S. Eastern time.
Extending the working day shortens claim delays and improves collections velocity without asking your local team to work nights.
Specialists work directly inside your systems and reporting structure as part of your revenue cycle team.
You keep control of workflows and KPIs. Connext supplies local HR, compliance and the operations lead who owns day-to-day performance.
Billing and coding roles are among the hardest healthcare seats to fill locally. This is a way around the bottleneck, not a way to pay less for the same queue.
The pricing model sets the terms of the relationship long before anyone reads a performance report.
Billing partners commonly charge a percentage of net collections. It sounds aligned: the partner earns when you get paid. The problem is what it rewards. A percentage model pays on what is collected, so the effort naturally follows the claims that are easiest to collect, while the complex denials that need real rework are the least profitable minutes in the partner's day. A staffed team is paid for the hours, which means the difficult denial gets the same attention as the simple one, and you decide where those hours go.
4%–10%
Published market range for a percentage-of-collections billing fee
5%–7%
Where most of those agreements actually land
Per seat
What Connext charges instead: a published rate, the same whether collections rise or fall
A billing company takes the function off your hands. Connext puts the people inside your operation.
Three healthcare organizations, three different shapes of the same staffing problem.
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