Dedicated offshore RCM teams, managed with you, not handed off

Connext recruits, retains and co-manages billing, AR, coding-support and prior authorization specialists who work inside your systems. Veteran-owned and headquartered in Honolulu.

  • Specialists work in your EHR and practice management system, to your SOPs.
  • A named Connext manager owns quality, attendance and KPI reporting.
  • SOC 2 Type II and HIPAA, with signed BAAs.
21 days

Average time to fill a role

98%

Average monthly client retention

Get your free RCM assessment

Get your free RCM assessment

A 30-minute call with an RCM staffing lead. You leave with a staffing plan and a cost comparison, whether or not you work with us.

  • Roles and team size matched to your claim volume
  • Cost comparison against hiring in the US
  • A realistic timeline to your first hires

What is offshore RCM staffing?

It is not a billing company taking over your revenue cycle. It is a dedicated team that you direct recruited, employed and co-managed by Connext, logging into your systems and working your queues to your rules.

You keep the payer relationships, the write-off policy and the final say on every account. Connext keeps the seats filled and the people managed.

Roles

Roles we staff across your revenue cycle

Each specialist is trained on your payers, systems and workflows before day one.

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How Connext builds and keeps an RCM team

Three jobs that usually fall on your manager. Connext takes all three.

You direct the work. We keep the seats filled.

Hiring, retention and day-to-day people management sit with Connext, so your manager spends their time on the revenue cycle instead of on recruiting.

Recruit right

We screen for billers, AR callers, coders and prior authorization specialists — for the work they will actually do, not a generic job title.

Retain right

Teams that stay learn your payers rules, and that knowledge compounds. Turnover resets it to zero.

Manage right

A named Connext manager handles attendance, quality and reporting. You keep the final say on the work itself.

What you get

Everything that keeps the team running

Hiring, retention and day-to-day people management sit with Connext, so your manager spends their time on the revenue cycle.

Recruiting

The right professional for your specific role screened to your standards, matched to your culture.

Employer of record

Your team is legally employed, protected, and compliant without you needing a foreign entity or local legal infrastructure.

Compliance

Local labor law, tax obligations, and data security standards maintained continuously, not just at setup.

IT support

Connext-provided and monitored equipment, and secured facilities keep your offshore team working and your data protected.

Strategic co-management

Clear accountability on both sides, so your team knows who they answer to, and so do we.

Office space

Secure, professional workspaces or fully supported remote setups.

Retention management

Year-round programs that keep your people engaged, recognized, and growing.

Connext revenue cycle team at work

How it works

From the first call to a working team

The assessment is the only commitment. Everything after it follows a written plan you approve.

Frequently asked questions

How does Connext's recruiting process work?
Connext handles sourcing, screening, and first-round interviews on your behalf using AI-enabled tools and a database of over 10,000 candidates. The process is tailored to your role requirements with an average time to hire of just 21 days.
What equipment does Connext provide to team members?
Connext provides employee equipment and secure global facilities, and never stores your data offshore.
What does a Connext Service Delivery Manager do?
Every client gets a dedicated Operations Manager who runs weekly reviews and manages performance proactively, so your offshore team is co-managed rather than left on its own.

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Is Connext certified for data security compliance?
Yes. Connext operates under a SOC 2 Type II attestation covering all four delivery centers, handles protected health information under signed Business Associate Agreements for HIPAA, follows GDPR-ready processes, and is registered with the Philippines' National Privacy Commission. Information security management and card payment workflows follow controls aligned with the ISO 27001 and PCI DSS standards.

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What does Connext handle as an Employer of Record?
You manage performance, we manage the paperwork. Connext is the legal employer in-country and takes care of contracts, payroll, benefits and local compliance.

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What does the Contractor Transitions service involve?
If you are already working with independent contractors, Connext transitions them into a compliant, fully supported offshore team without losing the people you already trust.
Where are Connext's offices located?
Connext operates offices in the Philippines, Colombia, Mexico and India.
Do I need to already have staff to get started with Connext?
No. Most clients start from zero: Connext recruits, hires and onboards the team for you, and you keep control of how they work. If you already have contractors or staff in place, we transition them instead so you do not lose the people you trust.
What security measures are in place at Connext facilities?
Teams work from more than 50,000 sq ft of secure, purpose-built workspace with 24/7 managed IT support, secure VPN access and full technology integration.

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What kind of support is available after my team is up and running?
Your Operations Manager stays with the account, running weekly performance reviews and retention management that keeps annual attrition around 20% versus a 50% industry standard.

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Keep every claim moving as your volume grows

Thirty minutes, a written staffing plan, and a cost comparison you keep either way.