Dedicated claims, underwriting and policy teams that work inside your workflow.
Veteran-owned
Delivery in the Philippines, Colombia, Mexico and India
Employer-of-record employment in-country
SOC 2 Type II audited (Security criterion)
Quick answer
Insurance back office outsourcing, also called insurance BPO, is the use of an outside provider for claims, underwriting support, policy administration and customer service tasks. Connext recruits, employs and manages offshore insurance professionals who work in the client's systems under the client's processes; clients keep coverage and claim decisions.
It does the high-volume administrative work behind policies and claims: reviewing claims, setting up and changing policies, answering policyholder queries, keying data and checking quality.
insurance back office outsourcing is the use of an outside provider for these processing tasks. In traditional business process outsourcing (BPO), the vendor takes over the workflow; Connext's model is staffing plus employer of record, where you keep the workflow.
We recruit offshore insurance professionals with relevant operational experience.
We employ in-country under an employer-of-record structure: recruitment, payroll, benefits and local compliance.
They work inside your systems. You define how the work is done.
Operational oversight from Connext supports consistency and continuity.
We provide the environment: secure facilities with controlled access, IT systems, connectivity and technical support.
01
Reviewing submitted claims, verifying information, calculating payments and checking coverage against policy terms.
02
Preparing and organizing high volumes of applications for your underwriters to evaluate and decide.
03
Policy setup, changes, updates and renewals, with documentation and policyholder communication.
04
Claim status updates, premium payment questions and policy information.
05
Accurate entry into your systems, plus metrics and checklists that flag rework early.
Work slows in three places at once. Experienced staff end up absorbing volume instead of doing oversight and judgment-based work.
New hires take time to master your systems.
Turnover causes delays.
Rework follows.
Real situation
$200K
in direct revenue from the SDR team Connext launched for the same client
A leading health insurance company built dedicated Connext teams across claims, billing, underwriting, customer service, quality management, account management, wellness programs and provider relations. The same engagement added an SDR team that delivered $100K in influenced deals, a 21% meeting-set rate and an 80% meeting attendance rate.
Stage 01
Application intake, data entry, document organizing.
You keep: risk evaluation and the decision to approve or deny coverage.
Stage 02
Setup, changes, renewals, documentation, policyholder updates.
You keep: policy rules and exceptions.
Stage 03
Claim review, information checks, payment calculation, status updates.
You keep: claim decisions and escalations.
Stage 04
Metrics, checklists, rework tracking.
You keep: standards and audit response.
Workflows, standards and priorities stay with you, and so do the decisions.
Yours. You define how the work is done.
Yours. The team works to the standards you set.
Yours. The team prepares and processes; the decision stays inside your organization.
Yours. Connext staffs the processing work and does not speak for you.
Six steps, and four of them happen before you see anyone.
01
Connext and your team agree on the role before the search starts.
02
Applicants are screened with AI-enabled tools.
03
Candidates complete assessments.
04
A Connext Operations Manager interviews the candidates who pass.
05
Each packet holds the resume, bill rate, assessment scores and interview notes.
06
You interview and choose.
We bring the talent; you choose the perfect fit.
