Responsibilities
- Builds and continually enhances a Corporate University Program, consisting of dedicated training academies to serve the developmental needs of the target population.
- Continually evaluates the learning requirements of management, support, as well as existing and prospective business unit personnel.
- Designs and facilitates internal courses that provide the opportunity for professional development, continuing education, and business performance improvement.
- Researches and facilitates external courses, seminars and learning experiences to expand and improve the learning and development capabilities of the Corporate University Program.
- Maintains state of the art LMS (Learning Management System) capabilities to assist in the administration while expanding the impact of the Corporate University Program.
- Leads, develops, and guides the performance of individual learning academy heads, ensuring the timeliness, effectiveness, and continual innovation of academy training courses.
- Supports the values institutional goals as defined in the Connext strategic operating plan.
- Effectively manages resources within a structured annual L&D budget and operating plan.
- Maintains high external focus as corporate ambassador to develop strategic academic partnerships on behalf of Connect and the Corporate University Program.
- Partners with Human Resources, Talent Acquisition, Marketing and Business Unit leadership to help ensure high levels of brand appeal, employee retention, and strategic alignment.
- Promotes positive morale and teamwork within the functional unit while providing the highest quality of service to employees, Connext clients and the community.
Qualifications
- Lean Six Sigma and/or Continuous Improvement, Total Quality Management certification.
- 2+ years in BPO or staffing company
- Bachelor’s or graduate degree in related field such as Education, Communication, Marketing, or Human Resources.
Screening Criteria
- 5+ years creating, implementing and improving training programs that enhance the professional and personal growth of employees.
- Experience in drafting and comprehensive L&D strategies for rapidly growing organizations, including in-house, on-line and external courses.
- 5+ years conducting needs assessments and aligning training with organizational goals.
- Experience in preparing and managing operating budgets for corporate Learning and Development.
- Experience in using and updating Training Management Systems (TMS).
- Must have a stable employment history.
