Responsibilities
- Provide remote technical support to clients, resolving a variety of customer service issues.
- Handle technical support for both Windows and Mac Operating Systems.
- Manage and troubleshoot Windows Server Operating Systems.
- Assist with desktop applications and encryption technologies such as Bitlocker and Symantec.
- Support Microsoft Active Directory, Remote Desktop Services, and Exchange.
- Create and manage virtual machines on physical servers with virtualization technologies, such as VMWare and Hyper-V.
- Work with backup solutions and applications such as Datto and Veeam.
- Knowledge of network protocols (TCP/IP, DHCP, DNS, etc.).
- Configure and troubleshoot networking components, including switching, routing, and firewalls.
- Use both cybersecurity solution such as OpenDNS and Barracuda to enhance network security and protect against various online threats.
Qualifications
- Preferred certifications include CompTIA Network+, MCSA, CCNA.
Screening Criteria
- Bachelor’s degree in information technology or a related field.
- At least three (3) to five (5) years of experience in technical support, help desk, or network support positions.
- Must have a stable employment history.
