Responsibilities
- Provide remote end-user troubleshooting, either remotely or in person, and support for staff to include desktop, laptop, applications, and other operational tasks.
- Ensure all tickets are documented with current status, customer communications and full description of the problem/resolution daily.
- Configure workstation and laptops with standard workstation automation and install applications.
- Communicate with end users in non-technical terms, understand their business requirements, and provide long term or permanent solutions to issues.
- Maintain documentation or KBs for internal and external usage.
- Work on continuous improvement by sharing experiences and knowledge within the team.
- Be able to support a 24/7 company on a rotating basis.
Qualifications
- Network+ or equivalent alternative
- Security+ or equivalent alternative
- MCSA, MCSE, or other Microsoft Certifications
- Other Certifications a plus
Screening Criteria
- Bachelor’s degree in information technology, computer science, or a related field.
- Minimum of two (2) years of experience in a technical support, service desk, or similar role.
- Must have a stable employment history.
