Team Leader

The Team Leader will be responsible for training new team members, ensuring administrative accuracy, and actively engaging in outbound calls. The ideal candidate should possess exceptional leadership skills, attention to detail, and a proven ability to drive team success.

Responsibilities

• Train and onboard new team members, ensuring they are equipped with the necessary skills and knowledge for success.
• Supervise and support team members, ensuring efficient workflow and collaboration.
• Actively participate in outbound calls alongside the team, demonstrating leadership through example and contributing to overall team performance.
• Collaborate with management to establish team objectives aligned with organizational goals.
• Address challenges and conflicts within the team, offering solutions and ensuring a positive working environment.
• Regularly assess team performance, providing feedback and implementing improvement strategies as needed.
• Identify opportunities for process improvement and implement changes to enhance overall team efficiency.
• Establish and track key performance indicators (KPIs) to measure and improve team performance.
• Handle interpersonal conflicts and promote a collaborative and inclusive team culture.

Qualifications

• Relevant experience in a leadership role, with a track record of successful team management.
• Demonstrate high attention to detail, maintaining administrative accuracy in all tasks and processes.
• Possess strong organizational skills to effectively manage team resources, schedules, and project timelines.
• Ability to lead and motivate a team toward achieving common objectives.
• Clear and coherent in both verbal and written communication skills for effective team collaboration and interaction with stakeholders.
• Strong analytical and problem-solving skills to address challenges and implement effective solutions.
• Ability to manage multiple tasks, projects, and deadlines concurrently.
• Flexibility to adapt to changing priorities and business needs.
• Ability to work collaboratively with diverse teams and contribute to a positive team culture.

Screening Criteria

• Highschool diploma or equivalent combination of education and related work experience.
• Minimum of four (4) years of customer support experience.
• At least one (1) year of experience in a leadership role.
• Must have a stable employment history.