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Surgery Scheduler

The Surgery Scheduler is responsible for scheduling the patient for surgery and assisting the patient with all aspects of pre-operative preparations to make the surgical experience as smooth as possible. This role acts as a liaison between the clinic, surgical facility and patient, including the communication and confirmation of all necessary surgical orders and paperwork between surgeons and surgical facilities

Responsibilities

  • Acts as an effective liaison between the patient, surgeon, and the surgical facility in all aspects of pre-operative preparations.
  • Schedule all patient surgeries and post-operative follow up appointments.
  • Exhibit charisma, empathy and patience when speaking with patient and patient’s family.
  • Prepare and distribute surgery materials and instructions to patient prior to surgery.
  • Possess comprehensive understanding of all surgical specialties, elective packages, and surgeon preferences.
  • Obtain necessary pre-authorizations from insurance carriers.
  • Collaborate with the surgery center and other surgical facilities to manage the surgeon’s schedule and schedule appropriately.
  • Coordinate with outside clinics for the scheduling of co-managed surgeries, including scheduling post-ops with those clinics and sending them appropriate paperwork at specific times.
  • Coordinate surgeries involving more than one surgeon when appropriate.
  • Manage patient prescriptions, administers prescription protocol, and works with pharmacy to fill prescriptions.
  • Document appropriate information in EPM and EMR and fills out appropriate clinic forms and patient consent forms.
  • Maintain thorough communication records in cloud-based systems.
  • Work closely with assigned surgeon to ensure calculations have been made and IOLs, tissues, etc. have been ordered prior to surgery.
  • Work closely with Specialty Center Consultant regarding advanced package opportunities.
  • Handle financial transactions for self-pay and cosmetic procedures.
  • Performs other tasks as assigned.

Qualifications

  • Requirements that must be met before or during employment:
    • HIPPA Certification
    • Certified Medical Scribe Specialist
    • Continuing Education Credits and yearly OSHA & Health training.
  • Experience maintaining accurate records and documentation in a fast-paced environment.
  • Ability in utilizing various software systems to input and update patient information and surgical orders.
  • Proficiency in using computer software relevant to scheduling, data management, and communication.
  • Clear and coherent in both written and verbal communication skills to communicate effectively with patients, surgeons, and colleagues.
  • Strong organizational skills with a keen eye for detail.
  • Strong problem-solving skills with the ability to analyze complex situations and develop practical solutions.
  • Ability to prioritize tasks and manage time effectively to meet scheduling deadlines.
  • Compassionate and empathetic approach to patient care with the ability to provide support and reassurance to patients throughout the surgical process
  • Commitment to fostering a positive and supportive work environment through respectful interactions.
  • Ability to maintain composure and professionalism in high-pressure situations or stressful environments.
  • Motivated and goal-oriented with a strong desire to achieve excellence in surgical scheduling and patient care.

Screening Criteria

  • High school diploma or equivalent.
  • Minimum of three (3) years experience in scheduling.
  • Must have a stable employment history
Job Category: Healthcare
Job Location: Site Only

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