Responsibilities
- Working closely with the Business Unit Manager, leads the operations team to consistently achieve performance results that delight clients.
- Coordinates and liaises with internal leaders and client representatives to make decisions for operational activities and set strategic goals.
- Provide sound tactical plans to ensure the continuous improvement of daily operations, as well as optimum client and team member satisfaction.
- Creates, maintains, and distributes accurate statistical reports.
- Works with leadership to set team and individual KPIs and provide regular, actionable feedback.
- Directs Operations Managers on planning and execution and provides constructive feedback for continuous personal development.
- Evaluates periodically the efficiency of business procedures according to organizational objectives and applies improvements; Implements, manages, and evaluates operation processes and procedures, by the standards and procedures set out by the organization.
- Develops strategies and implementation plans to improve and standardize all aspects of Healthcare operations.
- Keeps up to date with industry trends and identifies areas of opportunity to drive improvements, as well as maintains all operational guidelines, reference documents, and training materials
- Reviews invoicing, and financial information and adjusts operational budgets to promote profitability.
- Perform other duties as assigned.
Qualifications
- Experience and/or certification in Lean Six Sigma methodology
- Practical experience with professional and non-professional staff augmentation.
- Client launch project management experience with clients of any size or professional discipline.
- Certified Project Management Professional
Screening Criteria
- More than three (3) years experience as a Site Director or Director of Operations or Senior Operations Manager.
- Minimum of two (2) years experience in managing both internal (in-house) and external (remote – work from home) operations.
- Must have a stable employment history
