Responsibilities
- Demonstrate a passion for the Salesforce.com platform and engage in ongoing learning and development to enhance Salesforce administration skills.
- Provide day-to-day support for our Salesforce instance, including managing users, profiles, roles, permission sets, and other administrative responsibilities.
- Troubleshoot and resolve Salesforce issues to minimize downtime and ensure smooth system operation.
- Create and maintain reports and dashboards in Salesforce to provide valuable insights and support decision-making processes.
- Gain a deep understanding of our Salesforce setup and business processes to provide general support and guidance to internal customers.
- Perform testing of system enhancements within a test environment and other quality assurance tasks to ensure the integrity of Salesforce data and functionality.
- Utilize Salesforce data management tools such as data loader, data import wizard, and report builder to maintain data accuracy and integrity.
- Proactively collaborate with the Clinical team to solicit feedback and improve or create processes/procedures to enhance productivity.
- Create and maintain effective product documentation for both end users and the technical team to facilitate system understanding and usage.
Qualifications
- Previous operational experience supporting multiple teams and/or departments is a plus.
Screening Criteria
- Bachelor’s degree in computer science, information technology, MIS, or a related field.
- At least one (1) to three (3) years of Salesforce Helpdesk experience in a healthcare industry.
- Salesforce Administrator certification or working towards it.
- Salesforce Trailhead Badges/Super Badges.
- Must have a stable employment history.
