Responsibilities
- Manage all aspects of user and license management, including new user setup, deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules.
- Implement Salesforce configuration changes, encompassing flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
- Oversee sandbox environment management, ensuring smooth operation and alignment with production environments.
- Identify and gather requirements from stakeholders, translating them into best practices and scalable solutions with a focus on delivering an exceptional user experience.
- Identify unused or underutilized platform features and implement strategies to optimize Salesforce usage.
- Create a platform roadmap and define priorities in collaboration with stakeholders.
- Own the communication of any platform changes to end users and stakeholders, ensuring transparency and user readiness.
- Manage data to improve Salesforce data quality, implementing rules and automation as needed to maintain data integrity.
- Perform proactive system maintenance tasks such as Security Reviews, Release Updates, Health Checks, and using the Optimizer tool.
- Provide general application support, addressing user support tickets promptly and effectively.
- Monitor and improve user adoption through training and support initiatives.
- Create and conduct new user and ongoing user training sessions to ensure proficiency in Salesforce usage.
- Maintain comprehensive technical documentation, including configuration changes, processes, and procedures.
- Collaborate with and support integrated applications, ensuring seamless operation and data flow between Salesforce and other systems.
- Perform other duties as assigned by management to support organizational objectives and initiatives.
Qualifications
- Master’s degree
- Passion and dedication towards continued personal and professional development
- Active in the Salesforce community.
Screening Criteria
- Bachelor’s degree in computer science, information technology, MIS, or other related field.
- Minimum of two (2) to five (5) years of hands-on experience as a Salesforce Administrator.
- Must have a stable employment history.
