Responsibilities
- Manage and process replacement requests for products as initiated by the support team. This involves coordinating with customers and support personnel to facilitate smooth exchanges.
- If physical damage or abuse on returned devices is detected, create sales orders for the replacement devices.
- Send service orders to store owners once the device replacement has been processed, ensuring that the replacement process is communicated effectively.
- Send purchase orders to the Aurus Supplier for all Aurus EMV devices. This includes creating purchase orders for newly established stores and fulfilling replacement needs for existing stores.
- Receive store and customer information from Managers and upload it into the QuickBooks system for purchase order creation.
- Monitor stocks and inventory of devices, including tracking device replenishment needs. This involves analyzing weekly inventory reports provided by ESS and coordinating with third-party vendors regarding device warranties.
- Ensure accuracy and completeness in order processing.
- Assist in creating sales orders for two instances: Change of Ownership fees and billable equipment replacements.
- Provide administrative support for change of ownerships and store closure processes.
- Ability to communicate effectively with clients to assist with Equipment Replacements (RMA’s), including informing clients on how to return damaged equipment, and communicating with the logistics team to track/confirm receipt of damaged equipment. Follow up with clients if requested equipment is not returned.
Qualifications
- Experience with creating invoices, sales orders, or similar activities.
- Clear and coherent in both written and verbal communication skills to ensure effective RMA processes and coordination with support teams, store owners, and suppliers.
- Strong organizational skills to manage and track returns, replacements, and inventory efficiently.
- Attention to detail to avoid errors in order processing.
- Proficiency in using inventory management software, tools, and systems.
- Ability to identify and resolve issues related to returns, replacements, and inventory to be capable of addressing challenges that may arise during the process.
- Ability to manage tasks and prioritize them effectively to meet deadlines.
- Understanding product warranties and the RMA process.
Screening Criteria
- Bachelor’s degree in a related field.
- At least one (1) to two (2) years of experience in customer service, inventory management, or order processing.
- Must have a stable employment history.
